VeeOne OS uses a multi-source ingestion engine to ensure the directory is always current. Unified Source of Truth: Synchronizes data from internal Credentialing software, HR systems, and EHR databases (Epic, Cerner, etc.). Intelligent De-duplication: Employs a master patient/provider index (MPI/MPV) logic that identifies matching MRN numbers or email handles across disparate data sources to prevent duplicate profiles. Real-time Availability: Beyond just a static list, the directory syncs with VeeDoc’s scheduling engine, showing "Real-time Presence" (Active, Busy, Offline), Also Fleet monitoring of devices, so coordinators don't waste time calling unavailable doctors or endpoints respectively.

VeeOne Health doesn't just provide a star rating; we provide a Patient Experience Ecosystem. By integrating reviews directly into the VeeOne OS, we allow health systems to bridge the gap between 'data collection' and 'operational change,' leading to verified improvements in patient loyalty and provider retention."

VeeOne is designed to augment, not just replace, traditional scheduling workflows: Call Center Integrated: Includes a dedicated administrative dashboard that allows call center agents to book appointments on behalf of patients, manage provider queues, and "warm transfer" patients into virtual waiting rooms. Automated Triage: Features built-in logic to route patients to the correct provider based on the reason for the visit. VeeOne Health’s platform features a built-in automated call center engine that eliminates the need for manual tele-health coordinators: Automated Call Scheduling: When a consult is requested (e.g., a Telestroke alert in the ER), the system’s algorithms automatically identify the "best available" specialist based on real-time presence and on-call schedules. Rapid Response Times: In critical care scenarios, this automation allows hospitals to activate a specialist in seconds. For example, at partner hospitals, diagnosis and treatment plans for stroke victims have been reduced from hours to less than 10 minutes due to this automated handoff.

VeeOne Health provides a 'portal-less' urgent care experience. Our Patient driven triage, allows them to schedule provider while automatically syncing their data.

VeeOne Health provides a high-acuity, real-time video platform designed to mimic an in-person exam. Synchronous: We focus on high-quality, live interactions (video/audio/chat) to ensure immediate clinical decision-making. Multilingual & Accessible: Includes one-click access to live interpreters (40+ languages) directly within the live video stream. Unified Modality: Providers can switch between high-definition video for exams and secure chat for quick follow-ups without leaving the session. Also have multi-party sessions, with telemetry data, PACS, EEG, peripherals at their fingertips etc all integrated. Our platform is built to live inside your existing clinical day, not as a separate task. EHR- Embedded: Launch visits directly from Epic or Cerner. Clinical notes and encounter data sync automatically back to the patient’s chart.

VeeOne Health uses an intelligent "Digital Front Door" to guide patients through their care journey via automated and live messaging. Bidirectional Text & Chat: Patients can use free-text chat to find a provider, ask questions, or manage their care. The system responds in real-time to help them navigate options. Self-Service Scheduling: Through the chat interface, patients can book, confirm, or cancel appointments without ever picking up a phone or logging into a complex portal. Real-Time Health Access: Integrated with VeeGo 360, the interaction allows patients to review their real-time health data (like vitals from wearables) directly within the secure chat. Instant Visit Launch: Once a patient is triaged or scheduled via chat, they can transition immediately into a synchronous virtual visit with a single click.

VeeOne Health is designed to maximize patient volume by removing technical barriers. Zero-App Access: Patients do not need to download an app or create an account. They join consultations via a secure, one-time link sent through SMS or email. Omni-Channel Navigation: Scheduling and intake happen across the patient's preferred channels (Web, SMS, or Mobile) while remaining fully multilingual (40+ languages). EHR-Embedded Provider Launch: Clinicians launch virtual visits directly from within their familiar Epic, Cerner, or Meditech workflow, ensuring the patient’s chart is always at the center of the visit. Multi-Party Family Links: During or before a visit, patients or providers can distribute secure links to family members, allowing them to join the synchronous video session from any location.

VeeOne Health offers an 'active' virtual waiting room that handles digital intake, image sharing, and real-time vitals collection. With built-in tech testing, two-way staff chat, and notifications, we ensure the patient is prepared and the provider has all clinical data—including symptoms and device vitals—before the synchronous visit starts.

VeeOne Health ensures the encounter is stable, clinical, and collaborative. Resilient Connectivity: Our video engine is optimized for high-resiliency. In low-bandwidth situations, providers can instantly toggle to audio/phone without losing the session connection. High-Definition & Multi-Party: Supports multi-party video so specialists, family members, or interpreters can be added with one click. Providers also have "Far-End Camera Control" (20x zoom) for detailed physical exams. Collaborative Tools: Includes screen sharing for reviewing labs/imaging and a group chat for real-time communication between all parties in the visit.

GlobalMed offers a provider directory and search functionality through their platforms. This feature allows patients to easily search for healthcare providers by name, specialty, or languages spoken.

GlobalMed platforms include comprehensive provider review management capabilities. Aggregated Reviews: Collects provider reviews from multiple sources, giving a holistic view of patient feedback. Reviews Management: Allows providers to manage and respond to reviews, helping to maintain a positive online presence. Customizable Star Ratings: Offers customizable star rating calculations to reflect specific criteria important to your practice. Analytics: Provides detailed analytics to glean insights into patient experiences and identify areas for improvement. These features help ensure that providers can effectively manage their reputation and continuously enhance patient satisfaction.

GlobalMed platforms offers robust scheduling features to streamline the appointment process for both patients and providers: Flexible Scheduling: Patients can schedule appointments by date or preferred provider. Providers can manage their availability and accept or decline appointment requests. Automated Reminders: The system sends automatic SMS and email reminders to reduce no-shows and keep everyone informed. Rescheduling and Cancellations: Both patients and providers can easily cancel or reschedule appointments directly within the app. Virtual Waiting Rooms: These allow for a coordinated start to virtual visits, ensuring a smooth experience.

GlobalMed platforms allows for utilization of a network of virtual healthcare providers to manage patient demand dynamically. This helps balance the workload and ensures timely care delivery.

GlobalMed virtual visit solutions are designed to be accessible and seamless allowing users to switch between synchronous and asynchronous modalities. These solutions integrate smoothly with existing provider workflows, ensuring efficiency and continuity of care.

Digital Form Upload & Intake: Streamlines the patient intake process, ensuring all necessary forms are uploaded and accessible to healthcare providers before the visit. Integrated Symptom Checking: Allows patients to input symptoms and get preliminary health insights before their consultation, enhancing the pre-visit experience. Accessible Waiting Room: A virtual space where patients, providers, and staff can interact, making the wait time productive and engaging. Patient Queueing: Manages patient flow efficiently, ensuring smooth operations and timely consultations. Sharing Images/Videos: Patients can easily upload images or videos relevant to their condition, providing the care team with more detailed information for diagnosis. Integration with Connected Devices: Collects vital signs and health data through connected devices, ensuring a comprehensive view of the patient's health. Patient/Member Contact & Chatting: Facilitates direct communication between patients and providers, enhancing the overall care experience.

GlobalMed platforms offers a comprehensive suite of features to enhance virtual healthcare delivery: High-Resiliency, High-Latency Video: Provides robust video quality that can toggle to phone/audio and supports multi-party video. Annotatable Patient Education: Allows for interactive patient education materials that can be annotated during consultations. Multimodal Communication: Enables users to switch between text, chat, in-app messaging, and secure portals seamlessly. Asynchronous Interviews: Includes integrated symptom checking and virtual triage, allowing for asynchronous patient interviews.

GlobalMed platforms offers robust features to enhance healthcare delivery: Leverage Existing Patient Info: Utilizes existing patient demographic and medical information to streamline care. EHR Documentation Support: Integrates seamlessly with EHR systems to support comprehensive documentation. Auto-Generated Clinical Documentation: Automatically generates clinical notes, saving time and ensuring accuracy. Timely Review and Revision: Allows providers to review, confirm, or revise diagnoses, treatment options, and care plans within their existing workflow tools. Photo and Recording Integration: Supports the integration of photos and recordings into patient records.

GlobalMed offers round-the-clock technical support to address any hardware or software issues that may arise.

GlobalMed software suite has insight to many different metrics for providers