Hospital pharmacists play a vital role in medication safety and the prevention of adverse drug events, which is why regulatory agencies recognize the need for 24-hour pharmacist medication review. With Avel eCare pharmacy, hospitals and health systems can fill their staffing gaps and reduce burnout by having access to Avel’s pharmacy team available around-the-clock to provide excellent patient care.

This team of licensed, hospital-trained pharmacists are experienced in clinical settings, familiar with appropriate monitoring parameters for drug efficacy and side effects, manage fluid compatibilities, and understand hospital workflows. In partnership with local care teams in 153 sites, Avel eCare pharmacists have conducted 32,561 interventions, helped facilities avoid 7,452 adverse drug events, and provide a 17-minute average turnaround time. In addition, these services ensure:

Accurate and efficient medication order entry, review and clinical pharmacy services whenever you need it

Reduced risk of medication errors and adverse events

Compliance with regulations and your medication practices

Avera eCARE® is a national leader in virtual health care with a proven 25-year record in visionary thinking. We’re using innovation to find new ways to connect our specialty care providers to health systems — both large and small.

Zipnosis is a telemedicine platform that empowers providers and prioritizes patients. Our white-label virtual care solution increases access for patients and reduces 99% of provider work time. By leveraging asynchronous medical protocols, Zipnosis enables providers to deliver care in under two minutes, creating a better experience for both patients and providers. Zipnosis also enables providers to seamlessly transition into synchronous modes of care, including chat, video, and phone, while triaging and routing patients to in-person care when necessary.

Why Async?:

In-person care and synchronous/video-based telemedicine are valuable, but these modalities have efficiency limitations and health equity challenges. A concerted strategy shift that leverages asynchronous telemedicine is key. We’ve done the research and proven that asynchronous telemedicine can solve the biggest challenges facing healthcare:

• Staffing shortages
• Provider burnout
• Delayed and avoided care
• Consumerism
• Health equity
• Expanding access

If video visits and in-person care were the solutions, we wouldn’t still be dealing with these issues. Health systems that are serious about solving these problems are venturing outside traditional modes of care to implement a solution that prioritizes the only two people who matter in healthcare: patients and providers.

90% Adherence to Clinical Guidelines: The Zipnosis platform leverages patient responses and clinical guidelines to provide efficient, accurate clinical decision support. We have a Clinical Quality Advisory Council made up of 15 healthcare leaders to establish clinical quality best practices for virtual care.

89-Second Provider Work Time: On average, our adaptive patient interviews gather the information a provider needs to make a diagnosis and treatment recommendation in just 89 seconds, compared with 18 minutes for an in-person visit. This gives providers more time to focus their time on patients with more complex needs, while still offering high-quality care for common conditions.

Patients Love the Experience: Patients receive the dual benefits of convenience and efficiency. They can access the system via any web-enabled device and complete their online adaptive interview in a fraction of the time taken by an in-person visit. On average, patients using asynchronous care wait 6:29 minutes for a diagnosis and spend $25 per visit.

Drive Patient Acquisition and Revenue: 40% of Zipnosis virtual visits are net new patients. Those patients are 276% more likely to convert to a health system patient, and the average first-year revenue for each new patient is $2,900. With the lifetime value of a patient expected to exceed a million dollars, a solid digital strategy is a significant competitive advantage – meanwhile, a lack of one poses a threat to organizations.

In-Depth Reporting and Analytics: Our clients capture significant structured data through the online adaptive interview. Using our HIPAA-compliant Statnosis™ reporting and analytics tool, health systems can follow trends related to conditions treated, visit timing, guideline adherence, and triaged patients.

We are building healthcare for today’s consumers and tomorrow’s dynamic health organizations – prioritizing the only two people who matter in healthcare: patients and providers. We are doing this by enabling traditional care models with an adaptive telemedicine solution that reduces costs, improves outcomes, and creates happier patients.

Zipnosis is the technology at the heart of our solution. This virtual platform increases access for patients while reducing 99% of provider work time. Leveraging asynchronous medical protocols, providers deliver care in under two minutes, allowing providers to treat more patients while spending more time with the patients who need it most.

But we aren’t here to sell technology. Instead, we partner with progressive organizations to solve real challenges and revolutionize the industry.

Traditional healthcare is broken, and together we’re building a better way.

Around-the-clock support from our Avel eCare Pharmacy team will help your facility achieve:

• Patient safety through timely medication reviews, verifications, reconciliations, pharmacist–directed interventions and monitoring to reduce the risk of adverse drug events
• Reduction of post-discharge adverse drug events and readmissions with pharmacist discharge consultations. Connect with our pharmacists to provide individual patient education on medications prior to discharge
• Continuity of care by following your facility’s medication use protocols, regardless of the time of day or day of the week. Your clinical staff always has an on-duty Avel eCare Pharmacy pharmacist to consult if questions arise
• Improved staff confidence and satisfaction through 24-hour access to pharmacists for consultations and questions. For example, your nurses can focus on nursing when they don’t need to fill the role of an overnight pharmacist
• Increased flexibility for on-site pharmacists to actively engage in direct patient care while medication orders are handled remotely. Vacation days, leaves of absence and staff shortages can be covered with minimal disruption to your team
• Increased cost-effectiveness and savings from fewer adverse drug effects and the ability to customize Avel eCare Pharmacy services to your facility’s needs

With the rise of consumerism in healthcare, leading health systems are looking for innovative ways to improve patient experience and access to convenient, quality care. Many are looking at virtual care to accomplish this.

However, there’s a critical question that internal stakeholders must evaluate: should we invest time, energy and capital to build an in-house solution or purchase a turnkey platform aimed at maximizing existing clinical capacity and expertise? With such an important decision, we have compiled several considerations to keep in mind as you evaluate your options which you can find in the attached document, “**Virtual Visits Powered by Zipnosis vs Existing EMR**”.

Zipnosis is the first virtual care vendor or EMR to be WCAG 2.1 AA certified for ADA compliance.

So what does it mean for you? In addition to being in-line with Zipnosis’ mission and simply the RIGHT thing to do, the digital accessibility of our platform is also good business for you.

It allows you to provide virtual care to 19% of the US population living with disabilities, for whom this technology was previously inaccessible. And by keeping inclusivity top of mind, your organization greatly reduces legal risk in an area that has seen considerable litigation.

We are asynchronous care experts.

Zipnosis offers an industry-leading enterprise virtual care solution with four modes of care. Our asynchronous, phone, video, and chat options offer seamless integration between modes within the context of a visit meaning that as communication needs change, your patients and providers never lose connection.

With over 15 years of proven experience in asynchronous care, we are the market leader for online adaptive interviews. While newer entrants offer asynchronous modes of care, our experience and constant improvement to our clinical guidelines offer a higher standard of care at over 90% adherence.

We’ve also instituted a Clinical Quality Advisory Council, a collection of 15 healthcare leaders committed to providing clinical and strategic guidance to the virtual care industry. Council members perform reviews of Zipnosis' evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

We're expanding health equity.
We are on a mission to address healthcare’s biggest challenges. One of those is expanding access for rural, low-income, and non-English-speaking populations. Virtual care is the path to expanding access, but serving these groups requires modalities that work within market limitations. For example, we know that rural populations often struggle with access in terms of physical distance from care facilities as well as limited bandwidth and cell signal. The internet divide significantly affects rural and low-income populations, making them more likely to have metered internet plans or limited broadband access.

Our async-first technology excels in these circumstances because it requires lower bandwidth and can help address patient concerns before connecting them with a provider via another modality. This allows patients to avoid an unnecessarily expensive and time-consuming drive to a clinic or a data-consuming video visit.

Language is another significant barrier to health equity. Many health systems lack the staff to support non-English-speaking patients, causing visits to run longer and increasing the risk of delayed and avoided care. We are excited to announce that the Zipnosis asynchronous platform is now available in Spanish to support the largest non-English-speaking population in the U.S. Our dynamic content management system:

• Translates all patient-facing text into Spanish
• Translates patient inputs back into English for providers
• Presents care plans and patient education to the patient in Spanish