Skilled Nursing

With the help of facility staff, Avel eCare can accurately assess residents’ conditions from hundreds of miles away. In addition to care for urgent or acute conditions, the Avel eCare Senior Care team provides general clinical support and assessments, behavioral health support, pharmacy support (i.e. medication reviews), assistance with admissions and discharges, advance care planning support, education to facility staff and more.

Services include:

• Access to board-certified physicians, including geriatric-trained specialists
• 24/7 provider coverage
• Psychiatric nurse practitioners
• RN coordinators with gerontological certification
• Geriatric-certified pharmacists
• Administration
• Support Staff

Senior Living

Facilities who work with the Avel eCare Senior Living Program can provide their assisted living and residential care staff with direct access to geriatric-trained clinicians 24/7. Utilizing a mobile cart equipped with Wi-Fi and advanced technology, staff can easily consult with Avel eCare’s experienced team for support regarding:

• Fall assessments
• Medication review and consultations
• Provider consultations
• Resident changes in condition
• Resident or family meetings
• Team training
• And more

Avel eCare’s dedicated geriatric-trained team collaborates with local leadership and staff to extend services offered within your community while helping:

• Reduce avoidable hospital transfers
• Improve resident health and well-being
• Increase occupancy
• Provide access to physician consultations
• Enhance current service offerings
• Become the provider of choice

Medical Directorship

When facilities partner with Avel eCare Senior Care Medical Directorship Program, they free up time for local physicians and increase productivity and efficiency among staff. They count on Avel eCare’s physician to ensure that best practices and established protocols are being followed to meet regulatory compliance beyond minimum standards.

Services include:

• Attend Quality Assurance and Performance Improvement (QAPI) meetings
• Assist with the survey process and plan of correction
• Coordinate medical care
• Establish and apply monitoring systems, effective documentation, and follow-up of findings
• Guide implementation of resident care policies
• Improve physician compliance with regulations
• Investigate quality issues to improve care
• Provide clinical guidance and maintain current standards of practice
• Provide education to providers

Specialty Services

Enhance the quality of life for your residents and staff by utilizing any of our a la carte services including:

• Behavioral Health – On-demand access to behavioral health professionals for urgent care visits, medication reviews, initial psychiatric evaluation and diagnosing
• Home Health and Hospice– Clinicians available to provide call coverage services for home health and hospice services
• Pharmacy – Minimize risk for hospital readmission by proactively identifying potential for Adverse Drug Events and medication management
• Wound Care – Enhanced wound evaluations and care for urgent needs, ongoing monitoring, and education

Senior citizens 

Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

• Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
• Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
• Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
• Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
• Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
• Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

• Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
• Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
• Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
• Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
• Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
• Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
• Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
• Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
• Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
• Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.