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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Playback Health
Playback Health

Categories

Solutions

Description

Product Description:

In the United States, nearly 20 percent of our population is made up of older adults. Organizations who provide care for these individuals — Skilled Nursing Facilities, Long Term Care Facilities, and Senior Living Campuses — can provide improved access to health care services while enhancing the quality of life for residents and staff by utilizing Avel’s telemedicine services.

Avel eCare Senior Care offers a broad array of programs and services that can be configured to suit a variety of care settings. These services include:

  • 24/7 access to a geriatric-trained team, including urgent care
  • On-site assessments and specialized care from a team of geriatric-trained specialists
  • Behavioral health support
  • Advance care planning consultations
  • Assistance with medication questions and other concerns
  • Coordinated care with primary care physicians
  • Oversight from a geriatric-trained physician who can take on the Medical Directorship role at your facility to ensure regulatory compliance beyond minimum standards

During the past 12 months, Avel eCare Senior Care has:

  • Responded to 1,965+ encounters per month across 65+ facilities
  • Avoided transfers – 96 percent of encounters are able to be treated at the site with Avel eCare Senior Care
  • Provided education on wound care, head-to-toe assessments, advance care planning, behavioral health interventions, pharmacy interventions, and more!
About Avera eCare:
Avera eCARE® is a national leader in virtual health care with a proven 25-year record in visionary thinking. We’re using innovation to find new ways to connect our specialty care providers to health systems — both large and small.
Product Description:

Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level. 

About Playback Health:

Playback Health is a digital health company focused on provider to patient communications. Playback Health's platform allows clinicians to memorialize and summarize medical conversations using digital and AI. The platform can record conversations between physicians and patients using video, audio, and screen recording. Recordings are shared with patients and family members digitally which allows them to review, share and understand like never before. Providers can turn those recordings into EMR ready SOAP notes. The end results are improved HCAHPS and outcomes for patients, and 10 -15 minutes per patient in time savings for physicians, directly improving burnout. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Playback integrates with provider ADT feed to automatically and intelligently connect patients, care providers, and families via text, email or in-app notifications. Easy and secure authentication protects PHI and provide easy access to care instructions, anytime and anywhere.

Providers are able to create patient specific care instructions with context using audio, video and messaging. Links to internal content libraries to share reusable digital assets such as welcome videos or care instructions based upon diagnosis and care journey. Intelligent AI allows patient conversations, film reviews and dictations to be easily recorded and immediately transcribed and translated into EMR-ready medical notes.

Playback Health provides direct Customer Support for providers, patients, and family members.

Platform analytics focus on User/Usage analytics to understand who and how users engage with Playback Health.

Playback Health has been shown to improve the communication, adherence and patient understanding challenges in Oncology. By recording the conversations at the point of care, transcribing them, summarizing them for the patient and sharing that information with patients and loved ones, we provide a great alternative to Oncology Navigation.

Care givers can be added to the playback platform to gain access to important information about the patient's treatment.

Use Cases

Description:

Skilled Nursing

With the help of facility staff, Avel eCare can accurately assess residents’ conditions from hundreds of miles away. In addition to care for urgent or acute conditions, the Avel eCare Senior Care team provides general clinical support and assessments, behavioral health support, pharmacy support (i.e. medication reviews), assistance with admissions and discharges, advance care planning support, education to facility staff and more.

Services include:

  • Access to board-certified physicians, including geriatric-trained specialists
  • 24/7 provider coverage
  • Psychiatric nurse practitioners
  • RN coordinators with gerontological certification
  • Geriatric-certified pharmacists
  • Administration
  • Support Staff

Senior Living

Facilities who work with the Avel eCare Senior Living Program can provide their assisted living and residential care staff with direct access to geriatric-trained clinicians 24/7. Utilizing a mobile cart equipped with Wi-Fi and advanced technology, staff can easily consult with Avel eCare’s experienced team for support regarding:

  • Fall assessments
  • Medication review and consultations
  • Provider consultations
  • Resident changes in condition
  • Resident or family meetings
  • Team training
  • And more

Avel eCare’s dedicated geriatric-trained team collaborates with local leadership and staff to extend services offered within your community while helping:

  • Reduce avoidable hospital transfers
  • Improve resident health and well-being
  • Increase occupancy
  • Provide access to physician consultations
  • Enhance current service offerings
  • Become the provider of choice

Medical Directorship

When facilities partner with Avel eCare Senior Care Medical Directorship Program, they free up time for local physicians and increase productivity and efficiency among staff. They count on Avel eCare’s physician to ensure that best practices and established protocols are being followed to meet regulatory compliance beyond minimum standards.

Services include:

  • Attend Quality Assurance and Performance Improvement (QAPI) meetings
  • Assist with the survey process and plan of correction
  • Coordinate medical care
  • Establish and apply monitoring systems, effective documentation, and follow-up of findings
  • Guide implementation of resident care policies
  • Improve physician compliance with regulations
  • Investigate quality issues to improve care
  • Provide clinical guidance and maintain current standards of practice
  • Provide education to providers

Specialty Services

Enhance the quality of life for your residents and staff by utilizing any of our a la carte services including:

  • Behavioral Health – On-demand access to behavioral health professionals for urgent care visits, medication reviews, initial psychiatric evaluation and diagnosing
  • Home Health and Hospice– Clinicians available to provide call coverage services for home health and hospice services
  • Pharmacy – Minimize risk for hospital readmission by proactively identifying potential for Adverse Drug Events and medication management
  • Wound Care – Enhanced wound evaluations and care for urgent needs, ongoing monitoring, and education
Pediatric use cases:

None provided

Users:

Senior citizens 

Description:

We use non-intrusive automation across the patient journey to send relevant messages to patients, families, and caregivers. Playback sends notifications via email, SMS, mobile phone, platform app, and hospital devices like a Zebra phone. Links open to shared multimedia care instructions and other medical information such as lab results, medical images, and discharge instructions, and may include video film reviews explaining diagnosis and care or educational and explanatory material.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Users:

Clinicians, Care teams, Patients, Family, and external caregivers. 

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ancillary EMR, Patient portal, ADT, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Allscripts, Cerner, Epic, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience. 

Differentiators vs Competitors:

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.

Keywords

Images

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2018

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