Avia Logo
Write a review

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
VitalCare
VitalCare

Categories

Solutions

Description

Product Description:

Teladoc Health delivers a fully integrated suite of connected care solutions – including hardware, software, and services – to help hospitals and health systems of all sizes offer state-of-the-art telehealth services to patients. Teladoc Health is much more than a single point solution vendor. We are a strategic partner to hospitals and health systems — applying solutions to help transform care delivery and solve their most pressing issues. We offer expert consultancy services to our clients, bringing best practices learned from thousands of implementations to help accelerate your transformation.  

    

500+ hospitals and health systems have selected Teladoc Health as their trusted partner, based on our commitment to service and clinical excellence, state-of-the-art solutions and purpose-built devices and deep knowledge of healthcare.  

About Teladoc Health:

Teladoc Health delivers a fully integrated suite of connected care solutions – including hardware, software, and services – to help hospitals and health systems of all sizes offer state-of-the-art telehealth services to patients. Teladoc Health is much more than a single point solution vendor. We are a strategic partner to hospitals and health systems — applying solutions to help transform care delivery and solve their most pressing issues. We offer expert consultancy services to our clients, bringing best practices learned from thousands of implementations to help accelerate your transformation.  

 

500+ hospitals and health systems have selected Teladoc Health as their trusted partner, based on our commitment to service and clinical excellence, state-of-the-art solutions and purpose-built devices and deep knowledge of healthcare.  

Product Description:

VitalCare integrates vital signs, nutritional inputs, medication reminders and simple communication tools to interact with provider teams remotely.

Through virtual care and engagement, patients stay focused on their care plans and achieve better health outcomes.

Patients can utilize a VitalTech provided tablet or bring their own device, providing a sense of comfort to patients. The real-time connection between patients, their provider team, as well as their family and caregivers engages patients in their managing their health and wellness.

By providing provider teams with vital information, they are able to assist patients manage their health and intervene before an event happens, leading to

  • improved patient outcomes,
  • reductions in readmissions,
  • reductions in ER visits, and
  • reductions in length of stay.
About VitalTech:

VitalTech provides a comprehensive enterprise solution that empowers patients to better care for their health, while enabling care teams to monitor, manage and care for patients remotely. Our proprietary platform enables health systems, managed care organizations, home health agencies, physicians, and senior living facilities to automate workflows while improving health outcomes, increasing patient safety, and lowering the cost of care. Our suite of easy-to-use solutions increases patient engagement and compliance.

With our customizable patient application, VitalCare, providers can monitor their patients from the comfort of their own home. You can utilize a VitalTech provided tablet or allow patients to bring their own device and download the app. Care teams can choose which devices each individual patient requires to manager their condition(s). With our engagement module, patients have a suite of patient education materials to help them understand their condition(s) and program, and can communicate with providers through secured messaging, audio, and/or video calls, all within VitalCare. The nutrition and medication modules, reminders/announcements, as well as questionnaires/surveys, empower patients to adhere to their care plans. 

VitalCare Admin, our fully HIPAA-compliant, customizable provider portal allows care teams to monitor patients quickly and easily. Within our portal, care teams have access to VitalTech Insights, which provides the ability to create countless customizable reports and analyses from all data collected. In addition to Insights, providers have access to VitalTech Care+, our workflow automation tool that creates proven efficiencies in the delivery of virtual patient care, enhances patient safety, increases accessibility, reduces costs, and optimizes reimbursements. 

VitalCare Family, provides additional support for patient engagement, socialization, and compliance, leading to a reduction in isolation and improved outcomes.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

As part of an embedded experience within Epic and Oracle Cerner, launch virtual encounters directly within the EHR or Microsoft Teams. Teladoc Health allows providers to invite an interpreter during a live encounter with availability in 60 second or less for over 250 languages, including ASL. Invite additional participants, such as family members, to the visit with no app required.

Easily capture new patients or connect with existing ones and seamlessly route them to the appropriate care team using the same automated process regardless of if the patient is in the ED, clinic, or at home. Customize any patient workflow across any acuity level or location with the ability to capture valuable data, including demographics, forms and questionnaires, surveys, consent forms, real-time eligibility verification, payment collection, scheduling, single sign-on and EHR integration.

Built to mimic in-person care—using the latest video and audio technology compatible with diagnostic peripherals—Teladoc Health can bring care wherever patients are, with devices and software that work in hospitals, clinics and patients’ homes. 24/7 technical support, identity management and redundant global connectivity ensures high-resiliency and two-way integration puts data and patient information at clinician’s fingertips with HL7 integration, scheduling, eligibility confirmation, patient surveys, payments and digital signature.

Diagnosis specific templates such as stroke and behavioral health, contain data elements that can be imported through an EHR integration, passed through the Intake module check-in process, or entered manually by a clinical user. Calculators, scales, and helpful tools are incorporated to help providers track diagnosis and treatment options while fully documenting the clinical interaction.  Once documentation is complete, a consult note can be generated and electronically signed, providing a record of interaction that can be distributed to 3rd party systems through integration. 

As the only Telehealth Managed Service Provider, our service and support infrastructure provide clients with 24/7 or 12/7 proactive monitoring options to ensure their programs are always up and running.

Teladoc Health’s analytics module helps telehealth administrators see and understand data. Our visual analytics platform transforms the way people use data to solve problems and become a more data-driven virtual care program. The analytics module provides visual analytics and dashboards to enable users to spot patterns and trends quickly.

Behavioral health workflows can be embedded within EDs, inpatient care and psychiatric units through timely specialist consults. Diagnosis specific templates like those for behavioral health, contain data elements that can be imported through an EHR integration, passed through the Intake module check-in process, or entered manually by a clinical user.

By extending the reach of your providers to more locations, mental health patients can be treated in any care location. Bring mental health services to primary or urgent care clinics and the home, enabling remote access at the point of care – scheduled or on-demand. Additionally, support your inpatient and emergent lines with access to remote mental health specialists in acute and emergent situations. Additionally, this capability allows organizations to facilitate care coordination between non-owned medical groups, build virtual second opinion pathways, enhance same-day specialty referrals, and augment business cases for servicing patients in place.  

Designed for a multitude of use cases, healthcare environments and budgets, our telehealth devices connect patients and providers to ensure easy access to high-quality virtual care. Built to complement in-person care—using the latest video and audio technology compatible with diagnostic peripherals—Teladoc Health can bring care wherever patients are, with devices and software that work in hospitals, clinics and patients’ homes.

Teladoc Health enables integrated virtual care for hospitals and health systems to transform care delivery in the hospital, while also extending their influence beyond its walls. This allows hospitals and health systems to address workforce challenges, increase access to services, improve care coordination and attract new patients – all through an enterprise platform solution that integrates with your existing investments.

Easy ability to text, call, and video call with providers and specialists. Integrations to connected devices, file and screen sharing, and group chats are all available and simple to use by either the provider or the patient.

VitalTech Insights, our business intelligence (BI) and advanced analytics tool enables our clients to analyze, visualize and better utilize patient data. It allows clients to quickly see outcome data and gain business insights to share with team members, enabling better care with greater efficiency. Care teams can connect to VitalTech Insights via VitalCare’s fully HIPAA-compliant clinical provider portal. Insights ingest EHR data, SHP data, claims data, and VitalTech data collected from multiple devices, patient surveys and questionnaires, and third-party sources. Using Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, to analyze and customize the data, VitalTech Insights has demonstrated improved outcomes and improved costs of care. The analyses provided by VitalTech Insights deliver care teams with a visualized overview of patients’ health in a simple, easy-to-use platform, and data can be exported to easily digestible reports that can be shared with various members of the care team. Clients can customize reports as needed to help track their outcomes and other key performance measures. There are many out of the box reports available to clients, and additional custom reports can be easily created. Our team is here to assist with ongoing support to create custom reports and analyses.

VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable providers to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.

VitalTech Insights, our business intelligence (BI) and advanced analytics tool enables our clients to analyze, visualize and better utilize patient data. It allows clients to quickly see outcome data and gain business insights to share with team members, enabling better care with greater efficiency. Care teams can connect to VitalTech Insights via VitalCare’s fully HIPAA-compliant clinical provider portal. Insights ingest EHR data, SHP data, claims data, and VitalTech data collected from multiple devices, patient surveys and questionnaires, and third-party sources. Using Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, to analyze and customize the data, VitalTech Insights has demonstrated improved outcomes and improved costs of care. The analyses provided by VitalTech Insights deliver care teams with a visualized overview of patients’ health in a simple, easy-to-use platform, and data can be exported to easily digestible reports that can be shared with various members of the care team. Clients can customize reports as needed to help track their outcomes and other key performance measures. There are many out of the box reports available to clients, and additional custom reports can be easily created. Our team is here to assist with ongoing support to create custom reports and analyses.

Both patient and care team have constant access to communication via our platform.

The VitalCare patient application was designed with ease of use as one of the primary goals. It is simple and straightforward, and able to be used by people with little or no technical knowledge. One of the key focus areas for VitalTech has been developing simple, intuitive UI and communications. The UI is designed to be very senior friendly for low vision and dexterity . VitalTech follows the recommendation of the Joint Commission that all patient education materials (PEMs) should be written at or below a 5th grade reading level in order to address the health literacy needs of all patients. We are mindful that many of our patients utilizing the VitalCare application are elderly, with the average age of our users being 78. With that knowledge, we work hard to ensure that our application is easy to use no matter a patient’s age and/or technical literacy. VitalTech and AT&T initiated a strategic partnership to deliver best-in-class virtual care over FirstNet, ensuring patients and clinicians always have access to real-time data and communications to solve some of the more significant health equity issues the US healthcare system faces. From AT&T, we provide patient access to the FirstNet network mentioned prior. As a FirstNet subscriber, patients would get prioritized access on all AT&T LTE bands in addition to Band 14, while also receiving enhanced coverage in rural areas.

Pre-built patient care plans for a multitude of chronic disease states are available within the platform. These can easily be changed by the provider or our support team.

We have a dedicated customer success team that will continue to work with you and is always available to rectify any issues that may come up, for both you and any of the patients on the system. VitalTech offers a 24/7 customer and technical support service for both providers and patients.

Through the VitalCare Engagement module, clients can utilize and upload their own desired specialized training, as well as any of the VitalTech supplied patient education materials. VitalTech offers a library of education content with the goal of increasing patient engagement and understanding of their disease state and/or program, which leads to better outcomes and patient satisfaction.

We have a dedicated customer success team that will continue to work with you and is always available to rectify any issues that may come up, for both you and any of the patients on the system. VitalTech offers a 24/7 customer and technical support service for both providers and patients.

Use Cases

Description:

Teladoc Health enables health systems to offer virtual care services across the care continuum – from ambulatory care to emergent care to inpatient care, and even care in the home.

Inpatient Care

Partnering with Teladoc Health empowers hospitals to deliver an intuitive, seamless new standard of inpatient care. Hybrid care models – those that leverage both in-person and virtual care when appropriate – allow hospitals and health systems to build more robust care teams around every patient, allowing bedside staff to focus on the most critical patient needs.

  • Expand capacity and capabilities: Increase staff-to-patient ratios, augment staff coverage during volume surges, reduce burnout and expand staff training opportunities. Specialists can virtually consult during inpatient emergency situations and intensive-care locations, adding expertise and guidance for in-person staff. 
  • Increase satisfaction: Clinicians and staff appreciate the convenience, added support and improved efficiency. Patients appreciate the simplicity, ease, safety and added attention that comes from a hybrid care experience. 
  • Drive financial stability: An enterprise-wide approach to virtual care can help address some of the core issues that challenge financial stability. Maximize the value of your existing digital investments and drive operational efficiencies and cost-savings at scale.  

Virtual services can include:

  • Medical specialties and subspecialties including behavioral health, cardiology, diabetes, infectious disease, nephrology, neonatology, neurology, oncology, pulmonology, palliative care, physical and occupational therapy 
  • Virtual nursing 
  • Administrative support 
  • Pharmacy 
  • Social services 
  • Scheduling, admissions and discharge 
  • Imaging 
  • Interpretive services, including over 260 languages 
  • Provider virtual consults 
  • Virtual rounding/telerounding 
  • TeleICU visits 
  • Virtual sitting/Telesitting 
  • Remote patient monitoring 

Emergent Care

Teladoc Health can help hospitals and health systems increase access to life-saving care by enabling immediate access to specialists when the minutes matter most. With quick, timely diagnoses provided through our easy-to-use connected care solutions, emergent care departments can help save lives and increase recovery likelihood for more patients.

  • Deliver timely treatment to more patients: Allow patients to be seen within minutes to help determine the best treatment pathway. Increase coverage and response time to most appropriately manage acuity levels. Expand access to a broader range of capabilities, resources and treatments. 
  • Meet your mission: Ensure your capabilities and capacity match the needs of the people you are serving. Providing around-the-clock access to high-quality care for emergent patients helps improve health outcomes. 
  • Scale for growth: Employ models that can scale up or down as needs change. Virtually connect to specialists inside and outside the health system. 

Virtual services can include:

  • Behavioral health 
  • Cardiology 
  • Critical care 
  • Diabetes 
  • Infectious disease 
  • Oncology 
  • Neonatology 
  • Neurology/Telestroke 
  • Pharmacy 
  • Physician services 
  • Provider virtual consults 

Ambulatory Care

Hospitals and health systems need an experienced virtual care partner that can help them find solutions to long wait times, barriers to care, workforce burnout, care coordination and data integration issues — and help reduce unnecessary emergency room visits, hospital readmissions and disease advancement. Managing ambulatory services through Teladoc Health’s Solo solution allows you to integrate data and connect workflows using your existing EHR to build a longitudinal view of your patients. 

  • Improve adherence: 24/7 ambulatory capabilities with personalized patient support can help improve adherence and reign in the impact and progression of chronic conditions. 
  • Reduce care fragmentation: Extending your footprint into ambulatory settings can reduce care fragmentation and help you maintain a competitive advantage in your market. 
  • Leverage existing technologies: The flexibility of Solo allows you to leverage your existing technologies and invest in virtual ambulatory services at your own pace. 

Virtual services can include:

  • Administrative Support 
  • 450 Medical Subspecialties including: Behavioral health, cardiology, diabetes, infectious disease, nephrology, neurology, oncology, pediatrics, pulmonology, physical and occupational therapy 
  • Home health
  • Palliative care 
  • Pharmacy 
  • Rehabilitation 
  • Crisis assessments 
  • Education and coaching 
  • Provider consults 
  • Remote patient monitoring 
  • Scheduling 
  • Virtual visits
Pediatric use cases:

Teladoc Health enables many children’s hospitals across the country to deliver virtual care across the continuum. 

Users:

Hospitals & Health Systems. 

Teladoc Health also offers solutions for Employers and Health Plans.

Description:

Home Health

Hospital at Home

Hospice

Palliative Care

Ambulatory Care Management

Hypertension Management

Diabetes Management

CHF Management

Chronic Care Management

Population Health

Risk Programs

Behavioral Health

Patient Engagement

Pediatric use cases:

None provided

Users:

Patients utilize VitalCare Patient to connect with loved ones and members of their care team. Clinicians and family are able to review the information to proactively manage patients' conditions.



EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, NextGen

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, Home health, Behavioral health, Community based organizations

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Athenahealth, eClinicalWorks, Allscripts, NextGen, athena, GE

Hardware Compatibility:

Mobile / Tablet (native app)

Client Types

Awards

edit-media
edit-media
edit-media
edit-media
edit-media
edit-media
edit-media
edit-media
edit-media

Differentiators

Differentiators vs EHR Functionality:

Our technology delivers layers of value to the virtual encounter to enable better team collaboration and patient engagement across a full range of care settings; supports consumer and care team experience, configurable intake, connects to devices, hybrid care and provides robust reporting, enhanced collaboration, along with embedded audio/video within EHRs.

Differentiators vs Competitors:

With 20+ years of experience founding and leading the virtual care segment, our technology and clinical expertise provide greater access to a wide range of physical and mental healthcare services; empower patients and providers with insights that inspire and accelerate better health decisions; and foster clinical collaboration that leads to higher quality of care. 

Teladoc Health offers expert consultant services to our health system partners, bringing best practices to help accelerate your transformation. Supporting hospitals and health systems with implementation, customized analytics and technical assistance enables our partners to make the most out of their investments. 

As the only Telehealth Managed Service Provider, our service and support infrastructure provides clients with 24/7 or 12/7 proactive monitoring options to ensure programs are always up and running.

Differentiators vs EHR Functionality:

While EHRs are often viewed as competitors, it is clear that their current functionality is not comparable. EHRs do not provide clients with actionable insights that lead to informed decision making.

VitalCare Admin not only stores all the data but also provides valuable insights through VitalTech Insights and automates provider workflows with VitalTech Care+.

EHRs are introducing new features in an attempt to keep up with the innovative virtual care solutions, but unfortunately they continue to fall short in their functionality. 

VitalCare's provider portal (VitalCare Admin) proactively supports clinicians to deliver the highest quality of care to patients in in the comfort of their own home simply and effectively. 


Differentiators vs Competitors:

VitalTech's comprehensive virtual care platform and advanced analytics will provide you with a significant competitive advantage in the region by offering comprehensive and innovative remote patient monitoring and engagement solutions. By seamlessly managing various levels of patient acuity and disease states, VitalTech enables you to deliver superior care, optimize patient outcomes, and minimize hospital readmissions. VitalCare's flexible automated provider workflow builder allows you to treat today's patients but adapt to new and innovative care pathways as access to rich contextualized analytics drives better care.  

VitalCare allows providers to manage all patient types from a full turnkey solution delivered to a Hospital at Home patient to a downloaded app allowing you to mass scale for pop health and continuing health. 

VitalTech has an intuitive clinical provider portal, which, combined with our unique engagement tools and SDOH functionality, fosters a more meaningful and personalized patient experience. This enhanced engagement elevates patients' quality of life and bolsters their confidence in the care they receive from you. Patients' sense of empowerment and support from this platform ultimately translates to higher satisfaction rates and improved patient retention. 

VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable healthcare professionals to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.  

VitalTech's comprehensive virtual care and engagement solutions position providers at the forefront of patient-centered care, setting it apart from its competitors. By offering enhanced patient experiences, superior health outcomes, and innovative technologies, providers can expect increased patient loyalty and a stronger market presence.

At VitalTech, we provide the ability to monitor all patient populations and disease states, the ability to pivot easily, and customization is available for functionality, reporting, alerting, etc. VitalCare proactively assists providers to deliver the highest quality of care to patients in in the comfort of their own home.

VitalTech's comprehensive virtual care platform combines advanced AI-based analytics, extensive RESTful APIs, clinical support, customizable workflows, and strategic partnerships with FirstNet and AT&T to set us apart. Our platform is at the forefront of patient-centered care and health equity. We are committed to driving continuous improvements in patient care, outcomes, and overall efficiency to ensure that Baptist can deliver all patients the highest quality of care.

VitalTech's comprehensive virtual care platform, enhanced by advanced AI-based analytics, clinical support, customizable workflows, and seamless integration with existing healthcare infrastructures, sets us apart from our competitors. Our dedication to providing more personalized and effective care enables healthcare organizations to improve the patient experience and overall well-being, ultimately leading to innovative and equitable healthcare solutions.

Some key VitalTech differentiators are listed below:

  • VitalCare is a comprehensive, full-stack enterprise solution.
  • VitalCare powered by FirstNet®
  • VitalCare has an SDK and extensive RESTful APIs
  • VitalTech Insights, our business intelligence (BI) and advanced analytics tool, enables clients to analyze, visualize and better utilize all collected data.
  • VitalTech Care+, our workflow automation tool, allows clients to set customized workflows for each patient group, facilitating better care with greater efficiency.
  • VitalCare Family drives patient engagement, compliance, and socialization, while also reducing isolation.
  • HIA partnership to manage chronic conditions and reinforce care plans with conversation AI delivered via virtual avatars.
  • Diasyst partnership to provide decision support for diabetes. 
  • Patient engagement module
  • Customizable and templated questionnaires and surveys
  • Asynchronous messaging through partnership with Bright.Md.
  • VitalTech offers a fully automated logistics portal for forward and reverse logistics.
  • Our current provider portal with actionable insights
  • Upcoming enhanced provider portal (scheduled to be released in 2023)
  • VitalCare architecture is flexible and scalable to support 3rd party integrations, including over 50 EHRs and custom integrations. We have several API endpoints and webhooks available for integration. 
  • Reminders and task list
  • Personalization
  • Device agnostic
  • Medication module
  • Nutrition module with voice, barcode scanning or manual entry options
  • Competitive pricing and flexibility
  • Our 24/7 support is easily reachable and responsive to solve any issues that may arise for clients and patients.
  • American Hospital Association (AHA) is a strategic investor in VitalTech, its only affiliation with a remote patient monitoring company. 
  • Strategic partnerships that increase possibilities for our clients. Such partnerships include AT&T Business, Rogers Wireless, Medline, Cecilia Health, Xealth, Diasyst, Bright.Md and HIA.
  • VitalTech views all clients as partners. We want you to be successful and to view our team as an extension of your own. From implementation to onboarding or support to marketing, we are here to help. We pride ourselves in our responsiveness and availability and our clients continuously tell us that we are far and above other vendors they have dealt with.


Keywords

Images

1 of 4

edit-media
Enabling virtual care in the home or in long-term care facilities

1 of 12

edit-media
VitalCare-Vitals-iPhone.png

Videos

1 of 3

edit-media
How Teladoc Health helps hospitals and health systems

1 of 3

VitalTech RPM Story SC House Calls.mp4

Downloads

media thumbnail
Saint Luke's Kansas City Case Study

Alternatives

Company Details

Founded in 2002

Founded in 2018

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top