Healthcare today struggles with competing challenges: Compensating for staff shortages across all departments – while at the same time, accelerating efforts to schedule a backlog of appointments triggered during COVID. 

Orbita Patient Intake and Preparation automates workflows associated with: 

• Capturing patient data so both provider and patient have the insights they need to make the most of face-to-face encounters; and 
• Delivering instructions like procedure preparation to ensure patient readiness and minimize postponed services.

The Orbita virtual assistant reaches out through SMS, email and phone to connect with patients on their preferred device. It walks them through form completion using voice, images, videos and more to make complicated medical questions easy to understand and complete. An advanced conversational approach guides patients, using familiar language to explain questions, define medical terms and clarify responses to increase completion rate and reduce abandonment. 

Orbita’s natural language processing is capable of understanding and answering about 80% of routine questions. This enables patients to get the answers they need more quickly – and without extra steps like calling into the contact center.

Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.

Accelerate care delivery and save staff time by offering patients a mobile-friendly registration and check-in experience to complete anytime, anywhere. Dash helps your intake staff:

• Gather patient information securely prior to each appointment with configurable digital registration forms.
• Enable patients to easily pay without a username and password.
• Easily monitor patient check-in activity, registration status, and enable pro-active outreach reminders.

Relatient partners with leading health systems and medical practices - comprising more than 45,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture. 

Our patient scheduling and engagement technology facilitates appointments for over 50 million unique patients per year on behalf of over 43,000 providers across the U.S.