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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Infermedica's Medical Guidance Platform is a set of AI-driven healthcare technologies that enables symptoms assessment and digital triage, and supports communication between physicians and patients.

At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s platform can be used by healthcare providers, insurers, telemedicine companies, employers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s platform can be freely implemented on webpages, mobile apps, patient portals, chatbots, voicebots, call centers, and others. It is possible through flexible API, and our ready-to-use solutions.

About Infermedica:

Infermedica's mission is to make healthcare accessible, convenient, and affordable for everyone worldwide, by automating primary care from symptom to outcome. The company specializes in AI-driven solutions for early symptoms assessment, digital triage and care navigation. Its core product is a Medical Guidance Platform, through which healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. 

Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, and proven medical knowledge into their platform. Their solutions achieve 94% of triaging accuracy. Since 2012 it supports leading healthcare organizations such as Allianz Partners, Gothaer, Médis, Microsoft, and Sana Kliniken. 

Infermedica is now being used in over 30 countries, in more than 20 languages, and has completed more than 22 million successful health checks to date. 

Product Description:
**The Revolution of Indoor Navigation** Connexient is dedicated to creating innovative Indoor Mapping, Navigation and Indoor Location-based Services Solutions for Healthcare and other Enterprise verticals. **MediNav starts with the world's most advanced and intuitive "blue dot" indoor navigation,** with audio prompts, off-route notification and much more. # More than Mobile Thanks to our 20 years of experience in Hospital wayfinding, Connexient understands and addresses the unique needs of Healthcare networks and your users - whether they be patients, visitors or staff - with rich features that solve real world problems. * **Parking Planner and My Car Saver -** that navigate users to the best parking location based on their appointment location inside the facility and saves their car’s parking location to return when they are finished. * **“All Screens” Solution** – ensuring that patients and visitors can access vital information anytime and anywhere across Mobile, Web, Kiosks and Digital Signage. * **Outdoor + Indoor, Campus and Network-wide Wayfinding** - guiding users across all the challenges of a campus and network of off-site facilities. * **Mobile Application SDKs and Web APIs** – to enable integration of maps and navigation into existing mobile and Web applications. # Enterprise Solution While we start by addressing the first “killer application” of Patient Experience, Connexient's vision is to **_Navigation-Enable the Enterprise_**. We are focused on the question of how Indoor Navigation can drive compelling value for users and ROI across the Enterprise in areas such as: * Operational & Staff Efficiency; * Asset Tracking & Logistics; * Facility Management; * Safety & Security; * and more. Connexient is therefore dedicated to providing the platform, tools and services required to provide and maintain Navigation-quality maps and Navigation Services as an Enterprise solution.
About Connexient, An Everbridge Company:
Think of Connexient as “Google Maps and Navigation for the Enterprise." We develop and provide Indoor Mapping, Navigation and Navigation-based Services for Enterprise clients that: 1. have buildings, facilities and/or campuses that are large and complex; 2. require control of indoor mapping and location-based data; 3. need to integrate maps and data into Enterprise applications; 4. require high reliability and accuracy - and technology-enabled services to support this. Since launching its "Navigator Edition v. 1.0" in January, 2015, Connexient has established itself as the best-of-breed market leader for Hospitals and Healthcare Networks. The MediNav solution is initially targeted at Patient Experience use cases, but is being seen by many of its largest clients as a new strategic “navigation layer” across the Enterprise technology stack, delivering ROI and compelling value across areas such as asset tracking, facility management, operational workflow, safety and security and more.

Compatibility level

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Clients

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Product Capabilities

Infermedica integrates with other systems, such as EHRs, enabling the use of stored data to pre-fill symptom checks and send results to improve data completion rates.

Infermedica offers analytic dashboards that summarize tool usage, present symptom and condition prevalence, gather user reviews, and more.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with EHRs, and is white-labeled.

While calculating triage levels, Infermedica Triage collects data that can be used to direct users to appropriate care options within provider services.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with EHRs, and is white-labeled.

One of our features allows to recommend care types, both specialist type and visit type, which are adjusted to triage level of users.

Users identified with a low triage levels can access our data based of educational articles supporting their self-care at home.

All our solutions can be integrated with external systems, like EHRs through our FHIR and HL7-based integration tool.

Infermedica complies with HIPAA, GDPR and other regulations important in the healthcare sector.

Infermedica works on GenAI interfaces, providing seamless and engaging, human-like interactions through chatbots and voice.

Use Cases

Description:

Medical Guidance Platform from Infermedica is based on Intelligent Core: API, Inference Engine, and Medical Knowledge Base. It provides a multitude of human-centric features and extensions powered with AI and LLMs. It is the foundation of Infermedica's user-facing modules—a feature-packed toolset that addresses the key challenges of today's health industry and prepares healthcare organizations for the future.

Infermedica is most commonly used for:

  • preliminary assessment of symptoms
  • collection of patient data
  • patient navigation
  • optimization of patient flow
  • providing list of the most probable conditions
  • urgent care cases identification
  • patient education
  • patient intake
  • follow-up

The platform provides access to thousands of medical concepts for adults and pediatrics built and validated by clinicians. It includes over 2,740 medical concepts in 24 languages. 

Infermedica also offers ready-to-use modules for the most common use cases: 

  • Infermedica Triage for patients preliminary assessment and navidation;
  • Infermedica Intake for pre-visit patient intake and medical history collection.
  • Infermedica Follow-up for re-engagement and symproms verification over time.
Pediatric use cases:

All Infermedica products can be available for pediatrics population. In this case the company provides a rich databases of medical concepts for patients between 0 and 18 years old, that can be used by parents and caregivers to assess symptoms of chilndren.

Pediatrics has additional features, like body models of children, 3rd person question mode, and instructions that supports caregives during the interview.

Users:

Infermedica's tools are designed to support patients, caregivers, healthcare workers, nurses, call center agents, and healthcare managers. 

Description:
Patient, Visitor and Staff Wayfinding Patient Experience Improving efficiency of existing asset tracking solutions Improving efficiency of existing Facility Management solutions Improving Safety & Security response
Pediatric use cases:

None provided

Users:
Patients, Visitors, Vendors and Staff

EHR Integrations

Integrations:

Ambulatory EMR, ERP system, Patient portal, Home health, Behavioral health, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.

Differentiators vs Competitors:
  • 20,000,000 health checkups completed
  • 94% of engine accuracy
  • available in 24 languages
  • available via API and iframe
  • 120.000+ hours of physician's work
Differentiators vs EHR Functionality:
**1\. Unique Capabilities.** Connexient is has pioneered and pushed forward the space of Enterprise Indoor Mapping, Navigation and Digital Wayfinding. Our combination of experience, unique and proprietary tools and processes and capabilities could not be developed or implemented by any Enterprise currently. **2\. Cost and Time.** The cost and time required to develop and deploy indoor navigation at Enterprise scale internally would be many multiples higher in just staffing alone. The only viable option would be to put together multiple technologies and platforms, each with their own license costs, and develop a custom solution by trial and error. Connexient's SaaS solution and turn-key services dramatically reduce cost of both deployment and maintenance when all factors are considered. **3\. Efficacy.** In order for Indoor Navigation to work, a user must be able to download an application, begin using it immediately, and be guided flawlessly through a labrynth of corridors - and often indoors and outdoors across campuses and through parking garages - with a user experience they will compare to outdoor navigation with Google or Apple. Connexient's knowledge, tools and processes we have developed - and most importantly our singular focus on these challenges - have made us the leading company in this field. This would be very difficult to replicate with in-house IT staff or developers at any cost.
Differentiators vs Competitors:
Connexient has all of the technologies, domain knowledge and experience required for the successful deployment of Digital Wayfinding and Navigation Services as a Platform for Hospitals and Healthcare networks. **1\. Integrated All Screens Digital Wayfinding.** Encompassing Digital Signage, Kiosk, Web and Mobile to address all demographics, and all use cases needed to solve the challenges of Wayfinding. **2\. True Turn-by-Turn Mobile Indoor Navigation.** Connexient has developed and successfully deployed at scale in over 60M SF the world’s most advanced true turn-by-turn indoor navigation solution for mobile devices that includes rich Indoor Location-based features and services. **3\. Healthcare Focus.** Connexient’s 100% focus on the healthcare vertical market has resulted in a “Best of Breed” Indoor Navigation and Digital Wayfinding solution that addresses unique healthcare centric features and uses cases. **4\. Enterprise-grade Indoor Mapping and Data Services.** The Connexient team brings 20 years+ experience in Hospital Wayfinding and a fanatical focus and dedication to Enterprise-grade Indoor Mapping and Data Services, to insure that your patients, visitors and staff have a flawless, intuitive experience that gets them to their destinations. This is complemented by a cloud-based Map Editor and CMS, which - if desired - in the future can enable Client staff to manage your own updates and instantly publish to all platforms. **5\. Experience and Proven Ability to Deliver at Scale**. There is a huge difference between a 'blue dot demo' and a solution that can reliability and intuitively navigate users through a labrynth of hallways in a large, complex facility. Connexient has proven its ability with over 30 clients, 60 sites and 60 million square feet of indoor navigation. And we continue to grow and rapidly improve our tools and processes. **6\. Enterprise Navigation Platform-as-a-Service.** While Patient and Visitor Experience is without doubt the first use case “killer application”, Connexient’s driving vision and product roadmap is as a platform + services solution to Navigation-Enable the Enterprise. The **MediNav APIs and SDKs** make it possible for clients to integrate MediNav Digital Maps, Wayfinding, Navigation and Location Services into existing applications and platforms over time, delivering increasing value to your patients, visitors and staff.

Health Equity

Infermedica provides solutions in 24 languages: Arabic Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch English Estonian French German Greek Italian Japanese Latin American Spanish Polish Portuguese Portuguese (Brazilian) Romanian Russian Slovak Spanish Thai Turkish Ukrainian

Infermedica offers a comprehensive view of individuals' health by assessing both physical and mental symptoms through medical interviews. Our tool helps individuals determine whether the cause of their symptoms is physical or mental.

Data privacy is critical for us. We are following global standards like HIPAA, and GDPR, as well as adjust to requirements of our clients.

Medical interview can be adapted to respond to unique cultural differences and needs.

Our clients are supported in multiple ways including extensive documentation, Support Portal, Help Center, Product Adoption programs, dedicated Implementation Managers, and more.

Medical interviews provided by Infermedica are always adjusted to the users gender, age group, as well as health conditions, includes respective risk factors, body models, and more.

Keywords

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Infermedica's solutions are build to support patients and medical staff.

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Infermedica's platform in a glimpse

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Infermedica Triage

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Company Details

Founded in 2012

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