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Description
Compatibility Level
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EHR integrations
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Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Infermedica's Medical Guidance Platform is a set of AI-driven healthcare technologies that enables symptoms assessment and digital triage, and supports communication between physicians and patients.

At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s platform can be used by healthcare providers, insurers, telemedicine companies, employers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s platform can be freely implemented on webpages, mobile apps, patient portals, chatbots, voicebots, call centers, and others. It is possible through flexible API, and our ready-to-use solutions.

About Infermedica:

Infermedica's mission is to make healthcare accessible, convenient, and affordable for everyone worldwide, by automating primary care from symptom to outcome. The company specializes in AI-driven solutions for early symptoms assessment, digital triage and care navigation. Its core product is a Medical Guidance Platform, through which healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. 

Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, and proven medical knowledge into their platform. Their solutions achieve 94% of triaging accuracy. Since 2012 it supports leading healthcare organizations such as Allianz Partners, Gothaer, Médis, Microsoft, and Sana Kliniken. 

Infermedica is now being used in over 30 countries, in more than 20 languages, and has completed more than 22 million successful health checks to date. 

Product Description:

PatientConnect Complete is the most comprehensive solution for patients, supported by the HRS standard kit including the HRS tablet accompanied with a Weight Scale, Blood Pressue monitor, and Pulse Ox. Clients have the option to opt for additional peripherals should they see fit, with the option to choose from a thermometer, glucometer. Additional peripherals are available at additional cost. PatientConnect Complete units are ready to go out of the box – including Bluetooth pairing, charged and ready for use by patient.

Biometric Devices Supported:
All HRS peripheral devices are FDA approved and connected through Bluetooth to our tablets. Peripheral devices automatically push patient readings into the clinical portal for analysis. Bluetooth devices allow the biometric readings to automatically load into the tablet and will flow over to the Clinician portal. Patients can also manually enter their readings.

PatientConnect Complete has the ability for multi-channel videoconferencing, phone calls, and messaging to clinicians and family memebers.

About Health Recovery Solutions:

Health Recovery Solutions (HRS) supplies 400+ leading health systems, physician groups, and home health organizations with the most advanced remote monitoring platform focused on changing patient behavior to reduce readmission and improve clinical outcomes. HRS' disease-specific telehealth solutions are customized with 90+ care plans, educational videos, teach back quizzes, customized education, and medication reminders, while also integrated with Bluetooth peripherals for advanced clinical monitoring. Video calls, phone calls, and messaging are part of the communication tools as well as 24/7/365 direct technical patient support through the tablets provided or mobile apps. 

Compatibility level

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Clients

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Product Capabilities

Infermedica integrates with other systems, such as EHRs, enabling the use of stored data to pre-fill symptom checks and send results to improve data completion rates.

Infermedica offers analytic dashboards that summarize tool usage, present symptom and condition prevalence, gather user reviews, and more.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with EHRs, and is white-labeled.

While calculating triage levels, Infermedica Triage collects data that can be used to direct users to appropriate care options within provider services.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with EHRs, and is white-labeled.

One of our features allows to recommend care types, both specialist type and visit type, which are adjusted to triage level of users.

Users identified with a low triage levels can access our data based of educational articles supporting their self-care at home.

All our solutions can be integrated with external systems, like EHRs through our FHIR and HL7-based integration tool.

Infermedica complies with HIPAA, GDPR and other regulations important in the healthcare sector.

Infermedica works on GenAI interfaces, providing seamless and engaging, human-like interactions through chatbots and voice.

HRS empowers patients to share biometric and health data in real time with their care team. This ranges from the HRS Kit experience, which features an HRS tablet and Bluetooth-enabled peripherals like a scale, pulse oximeter, blood pressure monitor, glucometer, and thermometer. Additionally, cellular-enabled devices (scale, BP monitor, pulse oximeter, glucometer) are available, and for higher acuity care settings, continuous monitoring supports site-of-care transitions and real-time tracking (see other HRS products for more information). HRS also facilitates seamless communication between the patient and clinician through multi-user video calling, bidirectional voice, and text messaging feature. The platform further enhances patient care with educational content, symptom surveys, and medication reminders.

HRS provides a robust suite of analytics to support program success and optimize operations. The platform features patient vital sign algorithms for risk stratification, allowing organizations to set custom alert parameters. Based on these parameters, the system automatically stratifies patients by acuity, from highest to lowest risk. For patients who fall outside of set thresholds or are deemed higher risk, the system generates alerts for clinicians or displays a visual alert within the portal.

HRS' RPM solutions supports on-demand bidirectional voice, video, and messaging – as well as multi-user video calling.

HRS provides a comprehensive offering, built at a third grade reading level, with large iconography, to support the needs of patients of a wide range of literacy levels and ensure that we increase access to care. HRS also supports 16 different languages as part of our solution.

HRS supports over 90+ diagnoses with the clinical content already built, developed and ready to use out of the box. All care plans and symptom surveys are customizable should you wish to adjust or leverage your own questions instead of HRS' questions.

HRS uses bidirectional integrations with a multitude of EMR vendors and supports active integrations with more than a dozen of the top EMR softwares.

HRS offers a complete logistics and inventory management service, including patient onboarding and offboarding, virtual wound consults, reimbursement consulting, 24/7/365 technical support, clinical monitoring, and a comprehensive client success network to help tailor your program and assist your team with all things HRS.

Partnership with HRS grants our partners access to more than 1,800 educational videos and quizzes that can be uploaded onto a patient’s care plan and tablet. HRS also provides disease specific content, curated to provide the highest quality health education for our partners.

Use Cases

Description:

Medical Guidance Platform from Infermedica is based on Intelligent Core: API, Inference Engine, and Medical Knowledge Base. It provides a multitude of human-centric features and extensions powered with AI and LLMs. It is the foundation of Infermedica's user-facing modules—a feature-packed toolset that addresses the key challenges of today's health industry and prepares healthcare organizations for the future.

Infermedica is most commonly used for:

  • preliminary assessment of symptoms
  • collection of patient data
  • patient navigation
  • optimization of patient flow
  • providing list of the most probable conditions
  • urgent care cases identification
  • patient education
  • patient intake
  • follow-up

The platform provides access to thousands of medical concepts for adults and pediatrics built and validated by clinicians. It includes over 2,740 medical concepts in 24 languages. 

Infermedica also offers ready-to-use modules for the most common use cases: 

  • Infermedica Triage for patients preliminary assessment and navidation;
  • Infermedica Intake for pre-visit patient intake and medical history collection.
  • Infermedica Follow-up for re-engagement and symproms verification over time.
Pediatric use cases:

All Infermedica products can be available for pediatrics population. In this case the company provides a rich databases of medical concepts for patients between 0 and 18 years old, that can be used by parents and caregivers to assess symptoms of chilndren.

Pediatrics has additional features, like body models of children, 3rd person question mode, and instructions that supports caregives during the interview.

Users:

Infermedica's tools are designed to support patients, caregivers, healthcare workers, nurses, call center agents, and healthcare managers. 

Description:

Chronic Care Management

Hospital-at-Home

Care Transitions

Continuous Care

Pediatric use cases:

HRS has served a diverse set of age populations ranging from pediatric to over 100+ years old, across multiple healthcare organizations.

https://www.healthrecoverysolutions.com/blog/telehealth-rpm-for-pediatrics-explained

Users:

The end users of the product include patients, members of their care team.

EHR Integrations

Integrations:

Ambulatory EMR, ERP system, Patient portal, Home health, Behavioral health, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Community based organizations, ADT, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, eClinicalWorks, McKesson, Other, Would prefer not to disclose

Hardware Compatibility:

Mobile / Tablet (web optimized)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.

Differentiators vs Competitors:
  • 20,000,000 health checkups completed
  • 94% of engine accuracy
  • available in 24 languages
  • available via API and iframe
  • 120.000+ hours of physician's work
Differentiators vs EHR Functionality:

All-encompassing remote patient monitoring solution

Differentiators vs Competitors:
  • 90+ customized care plans
  • Virtual visits
  • Bluetooth biometric monitoring
  • Medication reminders
  • Symptoms survey
  • Condition-specific education
  • Teach back quizzes
  • Customized risk alerts
  • Wound imaging
  • Caregiver connection
  • Personal goal setting


Health Equity

Infermedica provides solutions in 24 languages: Arabic Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch English Estonian French German Greek Italian Japanese Latin American Spanish Polish Portuguese Portuguese (Brazilian) Romanian Russian Slovak Spanish Thai Turkish Ukrainian

Infermedica offers a comprehensive view of individuals' health by assessing both physical and mental symptoms through medical interviews. Our tool helps individuals determine whether the cause of their symptoms is physical or mental.

Data privacy is critical for us. We are following global standards like HIPAA, and GDPR, as well as adjust to requirements of our clients.

Medical interview can be adapted to respond to unique cultural differences and needs.

Our clients are supported in multiple ways including extensive documentation, Support Portal, Help Center, Product Adoption programs, dedicated Implementation Managers, and more.

Medical interviews provided by Infermedica are always adjusted to the users gender, age group, as well as health conditions, includes respective risk factors, body models, and more.

The content on the HRS platform, including patient focused symptom surveys, are built at a third grade reading level, and available in 16 different languages.

HRS provides IVR/Automated Calling as part of our solution, allowing patient questionnaires to be delivered through this method of communication.

The HRS platform offers selected multi-linguistic capabilities (16 Languages) to engage and communicate with patients in a manner most comfortable for them.

HRS connects patients and clinicians through multiuser video calls, in addition to to bidirectional voice and text messaging features. HRS offers texts to speech, large fonts, automated calling and response (IVR), and provides an easy to use, equitable platform.

HRS tablets are equipped with data connectivity, so patients are not required to have WiFi access. HRS leverages a dynamic suite of data carriers such as AT&T, Verizon, and the government sponsored AT&T FirstNet Emergency Responder Network on Band 14. HRS also offers cellular-enabled peripherals in addition to Bluetooth peripherals.

HRS peripherals are tested for all skin colors, to ensure equitable access for all.

HRS includes pathways tied to managing whole person care, including patient activation, SDoH, Health Literacy, and offers tools to manage against the full continuum of care.

HRS is SOC2 Type II Certified. HRS maintains HIPAA and HITECH Act compliant security standards.

HRS offers accessible and equitable products, including cellular capabilities in all of our products.

HRS supports 16+ languages, and offers RPM services internationally, accommodating the nuances of the markets we serve.

HRS provides dedicated user support, available 24x7x365, with all content developed at a 3rd grade reading level, and ease of use at the forefront, with the average patient age at 73 years old.

The HRS platform is built for a diverse population, and offers selected multi-linguistic capabilities (16 Languages) to engage and communicate with patients in a manner most comfortable for them. All educational content shared is inclusive of all cultures and races.

Keywords

Images

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Intelligent core composed of Medical Knowledge, Inference Engine and API likes in the core of all Infermedica's solutions.

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AVIA Awarded Health Equity Badge

Videos

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Infermedica's platform in a glimpse

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Downloads

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Infermedica Intake

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Company Details

Founded in 2012

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