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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Synchronous Health
Synchronous Health

0 review

MDLIVE
MDLIVE

0 review

Categories

Solutions

Description

Product Description:

Nearly half of us will experience a behavioral or mental health condition at some point. The challenge is how to be there for those who are dealing with one. First, our specialists deliver telehealth sessions with participants. Then, our Artificial Intelligence-powered virtual assistant Karla provides available support exactly when it’s needed, every hour of every day.

About Synchronous Health:

Nearly half of us will experience a behavioral or mental health condition at some point. The challenge is how to be there for those who are dealing with one. First, our specialists deliver telehealth sessions with participants. Then, our Artificial Intelligence-powered virtual assistant Karla provides available support exactly when it’s needed, every hour of every day.

Product Description:
Healthcare should be simple, fast and uncomplicated. MDLIVE makes it easy to visit a doctor in minutes through our mobile app, online and by phone. Get access to quality healthcare without ever leaving your home, your job or wherever you are. Find out how easy it is to receive affordable, quality care without traveling to the doctor’s office! Founded in 2009 and headquartered in Sunrise, Florida, MDLIVE, Inc. is a privately held corporation and is a leading provider of telehealth services, including low-acuity medical care, behavioral health, and dermatology. Our clients primarily include health systems, health plans, and self-insuring employers. Through these relationships, MDLIVE is a covered benefit for over 30 million members. For health systems, MDLIVE offers Software as a Service (SaaS) enabling system providers to conduct virtual care visits with patients via video (on a computer or mobile device) or audio consult by phone. Our platform is designed to be flexible to the needs of health systems, allowing use by various specialties in supplementing their "in office" care delivery systems with virtual services that complement and enhance care delivery for patients and providers. In addition to software, MDLIVE provides marketing consultation and assistance to drive patient awareness and utilization, use case development and integration of our platform as a tool across various specialty areas, a provider network that is available to provide cross-coverage support of the health system’s own providers, and other services designed to optimize the health system’s investment in our platform. MDLIVE employs board-certified physicians, psychiatrists, and licensed behavioral health professionals nationwide to provide 24/7 connected care in support of the health system’s provider network.
About MDLIVE, Inc.:

Using MDLIVE is as easy as one, two, three.

MDLIVE is dedicated to helping you get better and stay well. No surprise costs. No hassle.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

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Use Cases

Description:

Our unique approach makes mental health services more effective, accessible and even affordable. We do it through the marriage of technology and human compassion, which enables us to extend support beyond therapy sessions.

In turn, we’re able to streamline the care process, reducing administrative burden and enabling our specialists to focus more on the actual care. And we focus on prevention and early intervention, delivering care in the exact moment it’s needed.

Karla is:

A personal bot that lives on a participant’s smart device, serving as a digital extension of a coach between sessions

Customizable by the patient and coach to communicate with the patient in times of need with the tone and voice that the participant prefers

Aware of what time it is, where the participant is, as well as his or her triggers and preferences for support in times of need

Designed to improve and expedite a person’s recovery rate because she’s always there as a liaison between participant and coach

Interactive with both the participant and the specialist, providing the participant with real-time questions, suggestions and follow-up and the specialist with a real-time account of the effectiveness of Karla’s interventions

Responsive to participants’ unique situations, providing feedback at the right time and place

A data observer that sees important responses to incidents from the participant that inform every subsequent participant-specialist session

Adaptable to participants’ evolving needs based on data and learnings

Pediatric use cases:

None provided

Users:

Health Systems, Participants, Employers, Health Plans, Education Systems

Description:

MDLIVE is dedicated to helping you get better and stay well. No surprise costs. No hassle.

Pediatric use cases:

None provided

Users:

MDLIVE focuses on three customer verticals: direct employers, health plan partnerships, and health system collaborations. For health system collaborations, the typical users are health system patients, physicians, and administrators.

EHR Integrations

Integrations:

Behavioral health

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Not applicable

Hardware Compatibility:

Not applicable

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Home health, Behavioral health, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson

Hardware Compatibility:

None provided

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Network of Specialists certified in their specialty, empathy and leveraging technology vs. Specialist certified in specialty

True intergration of people and technology vs Techonology OR Human

Clinically-driven, relevant support delivered between sessions where and when it's needed vs. Reactive

Customizable customer specific assessments, content, programs and outcomes goals vs. Standardized Delivery

Length of programs customized to participant need, customer goals, budget and benefit design vs. Predefined

Staffed for results, not efficiency (1:1) vs. 1 to many

Population Insights vs. Not typically done

Differentiators vs EHR Functionality:
Best practices and expertise in operationalizing virtual care. Includes robust internal and external marketing campaigns, automation of the routine, and optimization of consumer and provider experiences. Also a provider network that can provide cross coverage for after-hours, weekends, out of state, behavioral health, and dermatology.
Differentiators vs Competitors:
Asynchronous and Synchronous visits on a single platform; Sophie; CareLink; focus on automation and optimization of consumer/provider workflows; data-driven superior consumer experience

Keywords

Images

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Videos

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karla kai.mp4

No videos provided

Downloads

No content provided

Alternatives

Company Details

Founded in 2009

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