Proactive Care Delivery

Simplify complex care through an intelligent platform that scales across existing workflows to streamline triage, and alerts providers to at-risk patients with ePRO-based patient monitoring, while providing real-time guidance for appropriate interventions.

Unified Patient Experience

Patients are empowered to take proactive care of their health in a range of ways, all on one unified platform. They can easily and securely communicate with their care teams, share symptom updates, access education about their treatment and illness, view upcoming appointments, request refills, and send attachments.

Effective Care Management Programs

Implement effective care management programs including CMS’ new, voluntary payment model the Enhancing Oncology Model (EOM). Standardize your workflows to include consistent management of EOM patients, as well as other patient populations such as Principal Care Management (PCM) and Chronic Care Management (CCM) patients for greater efficiency. Easily implement Health-Related Social Needs (HRSN) screening and ePRO surveys into your existing workflows to proactively care for your patients using real-time guidance from Navigating Care’s workboards.

Capture Revenue

We automate and streamline your operations so you can focus less on administrative tasks and more on unlocking value for your patients and your clinic. Our symptom management data gives you visibility into time spent on treatment to improve treatment adherence and our platform streamlines reimbursement reporting so you can get paid faster for the care you currently provide.

Luma Health's Recall Management product expertly streamlines the process of patient recalls, ensuring timely follow-ups and continuity of care. This solution automates the identification and notification of patients due for appointments, screenings, or treatments, enhancing efficiency and patient engagement. It personalizes communication, sending tailored messages via patients' preferred channels, which significantly improves response rates and adherence to recommended healthcare schedules. For healthcare providers, this means optimized scheduling, maximized clinic capacity, and improved patient outcomes. Luma Health's Recall Management system is a vital tool for proactive patient care management, fostering a more connected and effective healthcare experience.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.