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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Care Continuity's ED-Post Discharge Patient Navigation program is a data-driven patient navigation service designed to reduce patient outmigration and grow profitable service lines. 

Care Continuity leverages a purpose-built software that utilizes AI and machine learning to analyze dozens of data points and social determinants of care that make it possible to prioritize patients for outreach based on their need, and to maximize the downstream effectiveness of a patient navigation program. In addition, the software is supported by a team of trained concierges that do the navigating on your behalf, allowing your team to continue working at the top of their license.

With the ED Post-Discharge solution, Care Continuity drive 12 - 15% service line growth while reducing unnecessary ED returns by an average of 33%. 

Care Continuity's team of specially-trained patient navigators are dedicated to providing the best experience for every patient, leading to increased patient satisfaction and loyalty.

About Care Continuity:

Founded in 2014, Care Continuity provides expert patient navigation solutions that are designed to bridge gaps in healthcare, providing seamless transitions between care settings, reducing network leakage, and promoting optimal health outcomes and patient satisfaction. Through a combination of advanced software, AI and a dedicated team of care concierges, we help guide patients through their care journey while maintaining the integrity of the health system network. This translates to greater patient satisfaction, better health outcomes, and increased margins for our clients.

Product Description:

LookDeep is revolutionizing telemedicine by using advanced computer vision and AI technology to help hospitals continuously monitor all patients through VisionAI™. Our pioneering zero-cost hardware model and modern, SOC2-certified software dramatically drive down the cost of inpatient video – enabling hospital-wide deployments supported by a virtual care center. AI-powered video monitoring helps tackle critical issues such as patient safety, room conditions, movement and mobility, and patient location and recovery. With LookDeep, hospitals can be present for every patient at every moment. Learn more at www.lookdeep.health.com.

About LookDeep Health:


LookDeep is revolutionizing acute Virtual Care by using advanced computer vision and AI technology to help hospitals continuously monitor patients through VisionAI. Our pioneering, zero-cost hardware model, and SOC2-certified software dramatically reduces the cost of inpatient video – enabling hospital-wide deployments, not just the typical 3-5% highest risks patients. LookDeep's AI-powered video monitoring is the only peer-reviewed, published AI on the market and helps tackle critical issues such as patient safety, room conditions, movement and mobility, and staff safety. LookDeep's flexible platform also allows hospitals to use the assets they already own, such as their own video equipment and smart TV's. 

LookDeep's complete platform can be used for:

  • Virtual Nursing - Admits, discharges, transfers, mentoring, translation services and more
  • Virtual Sitting / Observation - detect movement, detect lack of movement, prevent falls, prevent elopement, and more
  • Virtual Rounding by Specialists, including PT, Pharmacy, Case Managers and more
  • Family visits to help patients understand and follow discharge orders and for families be present for key updates
  • Flexible Staffing if you don't have the staff to help get your Virtual Care program, we can help with short term or long term trained team members

With LookDeep, hospitals can be Ever Present for Every Patient at every moment.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Care Continuity's software solution support bi-directional integration with the ability to ingest applicable data from a health system's EHR, as well as repopulate any applicable system post-navigation.

All of Care Continuity's systems meet HIPAA requirements and are HITRUST r2 Certified.

Care Continuity's software solution is designed to handle hospitals and health systems of any size. Today, Care Continuity works with a number of the largest health systems in the nation, medium-sized systems, and standalone institutions.

Care Continuity's patient navigation platform is equally proficient in both FFS and value or risk-based arrangements. Our product and software development teams boast decades of experience in the healthcare industry with a specific focus on patient navigation and provider network management.

Live Video View (Virtual Sitting) or Virtual Visits

Yes, 24/7 tier 2

all data exportable, core metrics for sitting and interactions generally provided

Use Cases

Description:

A health system located in a large metropolitan area with other large health systems is competing to capture and retain patients. One of the key entry points for this health system is their emergency department locations. However, after discharge, they are seeing a large percentage of patients seeking prescribed follow-up care at non-network aligned facilities. In addition, they are dissatisfied with the amount of ED readmissions due to lack of timely follow-up care. 

Leveraging Care Continuity's ED Post-Discharge Patient Navigation solution, a data feed is sent to Care Continuity where the software's AI uses dozens of data points -- including diagnoses, discharge notes, patient information, social determinants of health, and more -- as well as a set of customizable prioritization rules to create a navigation queue for a team of expert navigators to personally contact and navigate. 

This allows for a multi-dimensional approach to patient navigation that can predict which patients are most in need of, as well as open to, navigational assistance. 

As a result, the health system sees a reduction in post-ED outmigration to competitor facilities. Discharged patients are 83% more likely to receive in-network follow-up care, and ED readmissions are reduced by 33%. This leads to an average ROI of 4:1 within 120 days of program launch. 

Pediatric use cases:

None provided

Users:

Medium to extra-large health systems

Description:

LookDeep Clinical Action Platform serves to create one flexible platform for multiple video needs inside the hospital (in addition to AI patient monitoring). Supported Tele Use Cases Include Inpatient:

  • Tele Consult
  • e-Sitting
  • eICU (for the ICU or rest of the hospital)
  • Emergency Department (consults / admitted patients)
  • Family Connect (Video Visits)
  • Early Warning / Centralized Monitoring Teams


Pediatric use cases:

None provided

Users:

Care Providers, e-Monitors (Sitters or Providers), Patient Family and Loved Ones

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson

Hardware Compatibility:

Not applicable

Integrations:

Acute care EMR, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen

Hardware Compatibility:

Not applicable

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Leading EHR functionality takes a very basic approach to patient navigation. When utilized, the EHR prioritization queue is binary, labeling every patient as urgent or non-urgent. Instead, Care Continuity not only expands the total number of evaluated data points needed to properly prioritize a patient, but Care Continuity also expands the priority listing to 10 levels, allowing for a more nuanced and tailored navigational experience. 

In addition, the EHR functionality requires the health system to staff a team of navigators. Unfortunately, this largely non-clinical function is staffed by clinical staff, severely hampering their ability to work at the top of their license. 

Care Continuity pairs their purpose-built software with a team of trained, non-clinical concierges who are experts in patient experience and proper navigation.

Differentiators vs Competitors:

With more than a decade of experience working with the nation's leading health systems, Care Continuity has had the honor of navigating millions of patients through the healthcare continuum. 

Leveraging purpose-built software with proprietary algorithms designed to efficiently navigation patients, Care Continuity can provide a customizable, high-ROI solution for health systems of any size.

Differentiators vs EHR Functionality:

Flexibility, Capability and Time to Value. LookDeep can be up and running technically almost instantly and is regularily building and adding new capabilities that are available to the hospital without upgrades or IT intensive labor.

Differentiators vs Competitors:

LookDeep seeks to eliminate the hardware cost ($0 per room) to scale to every room in the hospital and charges based on usage - per patient per day.


In addition, no existing telemedicine platform embeds AI that actually helps monitor patients when a provider cannot be present.


The combination of ubiquitous low cost video for multiple inpatient use cases and a business model that only succeeds if it creates enough value for clinical care leads to long term alignment between the values of the hospital and LookDeep.

Keywords

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Post-Discharge ED Follow-Ups

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Most Flexible & Future Proofed Platform

Videos

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Downloads

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Care Traffic Control for Your Health System
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LD_ExecSummary_OnePager_022324_cf_r1.pdf

Alternatives

Company Details

Founded in 2008

Founded in 2019

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