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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

The Clinician Journey with Avo Assistant:

  • Reviews Patient Chart: Clinician reviews the patient chart prior to encounter, receiving an automated chart snapshot and best next step summary in the EHR based on the patient records and institutional guidelines.
  • Records Patient Conversation: Clinician meets with the patient and records the conversation on mobile using Avo’s scribe technology, or using existing ambient software. 
  • Generates Documentation: Clinician goes back to workstation and in one-click auto-generates documentation in any format, thanks to easy prompting available behind-the-scenes in Avo Builder.
  • Submits Orders and Billing Codes: Clinician uses Avo Pathway to check protocol for admitting this patient and pends orders based on the latest evidence. Clinician submits note with MEAT criteria for accurate billing. 
About Avo:

Avo’s clinician support platform empowers healthcare organizations to standardize care and reduce burnout by effortlessly incorporating guidelines and protocols into the clinical workflow. By centralizing the latest information and transforming it into actionable tools in the EHR (or outside of it), Avo simplifies everyday tasks like pre-charting, care planning, documentation, ordering, and more. 

Avo’s foundational product, Avo Pathway, is a medical reference tool that comes with a free library of digitized society guidelines and top calculators. In addition to customizing pre-built templates from leading medical societies and academic medical centers, health systems can leverage their own content to turn pages of guidelines and protocols into useful clinical tools.  

Avo’s time-saving AI product, Avo Assistant, is an end-to-end clinical workflow tool that helps healthcare organizations reduce burnout by automating every day tasks like pre-charting, care planning, documentation (with ambient listening) and ordering. 

The platform is EHR integrated and powered by its "no-code" Avo Builder, which allows systems to use drag-and-drop functionality to customize Avo products. After a quick one-time install, updates can be published immediately without needing IT support. 

Avo was built for clinicians, by clinicians. Randomized control trials have shown that Avo saves clinicians 50% of their time on average and has improved admission delays to the ED by 30%. Importantly, nearly 100% of Avo users advocate for more Avo use cases after implementation. At Avo, we believe there is a better way to standardize care - with love, not alerts. 

Product Description:

Clearstep's Smart Access Suite offers advanced AI-powered agents via chat + voice for symptom checking, triage, and care navigation. This comprehensive suite empowers healthcare providers to optimize patient access, reduce unnecessary care utilization, and automate intake/patient inquiry workflows. 

Key Features:

  • AI-powered chat/voice agents experience comprehensive symptom(s) analysis
  • Clinically validated triage algorithms based on Schmitt protocols
  • Personalized care routing to appropriate resources (ER, urgent care, primary care, specialty care, virtual visits, self-care)
  • White-labeled and customizable to match your organization's brand, care options, and workflows
  • Plus & play integrations with most EMRs, CRMs, and scheduling systems

Clearstep's Smart Access Suite is the most prevalently adopted AI self-triage solution among U.S. health systems. It offers a powerful combination of clinical expertise and hybrid AI technology. Visit us at www.clearstep.health to see the Smart Access Suite agents in action.

About Clearstep:

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

50+ languages and accurately captures interactions with 3+ participants (i.e., child, parent, translator, and clinician) producing both a relevant note in a specific template chosen by the provider and leveraging evidence based guidelines.

Intelligently combines past medical records, lab results, and evidence-based guidelines to generate new documentation that reflects the next best steps for patient care (when EHR integrated).

HIPAA and SOC 2 Type II

Easily transcribes patient - provider interactions with Avo's easy to interact with platform. Simply record and upload.

Captures many participants, across all specialties and care settings, with easily customizable templates.

AI Scribe is within the Avo Assistant/Avo Platform allowing for not just note writing, but also drafting orders, identifying care gaps, dosing, and more.

Use Cases

Description:
  • Automate Documentation / Ambient Listening / Conversational AI 
  • Efficiency in Pre-Visit Workflows 
  • Streamline Ordering and Billing 
  • Utilization Management 
  • Clinical Reference Tool 
Pediatric use cases:

Avo has many pediatric customers such as Children's of Minnesota, Driscoll Children's Hospital, and PM Pediatric Care. 

Users:

Avo has many types of clinician users - MDs, APPs, Medical Assistants, Dieticians, Behavioral Health Providers and more. 

Description:

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, eClinicalWorks

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
  • Easily create and customize clinician tools with a versatile “Builder”: Create interactive clinician tools that can be deployed across a variety of use cases by leveraging “drag and drop” features and templates that pull in relevant evidence-based guidelines and patient information into the workflow to help drive clinician efficiency and aid in decision making. 
  • Simply deploy and maintain clinician tools in the EHR with little-to-no technical resourcing: Implement quality improvement, cost reduction, and reimbursement initiatives in the clinical workflow without requiring months of IT resourcing; after a simple initial install, tools can be created and updated with 0 technical resourcing. 
Differentiators vs Competitors:
  • Drive meaningful clinician adoption with love, not alerts: Drive clinician adoption of organizational initiatives with a tool that clinicians love to use because it empowers them to be more efficient and stay up-to-date on the latest evidence without adding technical or administrative burden to their workflow. 
  • Affordable: Competitive pricing that is unmatched in the AI scribe market to meet the needs of smaller hospitals and clinics. 
  • Comprehensive: Intelligently combines past medical records, lab results, and evidence-based guidelines to generate new documentation that reflects the next best steps for patient care (when EHR integrated).
  • Languages and Participants: 50+ languages and accurately captures interactions with 3+ participants (i.e., child, parent, translator, and clinician).
Differentiators vs EHR Functionality:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.

Keywords

Images

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Chart Snapshot

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Videos

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Management of Heart Failure Assistant

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Clearstep Virtual Triage

Downloads

No content provided

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Clearstep Consumer Sentiment Brochure_Aug 2022 (1).pdf

Alternatives

Company Details

Founded in 2018

Founded in 2018

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