Steer Health’s FastTrackCare provides a digital front door specifically for emergency and urgent care access. Patients can self-triage online, select an arrival window, complete intake, and receive real-time updates while waiting from home. 

ED teams gain a clearer view of upcoming volume, improved staffing alignment, and reduced lobby congestion. Integrated with existing EHR workflows, FastTrackCare enhances patient experience, decreases left-without-being-seen rates, shortens door-to-provider times, and improves operational efficiency across the ED.

Features:

• Online ER Arrival Scheduling – Patients choose a safe arrival window instead of waiting onsite.
• Symptom Checker & Smart Routing – Directs patients to ER, urgent care, or virtual care.
• Virtual Waiting Room – Patients wait from home and receive real-time status updates.
• Pre-Visit Intake – Demographics, insurance, consent forms collected before arrival.
• AI Patient Communication – Automated instructions, FAQs, directions, and follow-up messaging.
• ED Flow Optimization Dashboard – Forecasts arrival volume and supports staffing decisions.

Outcomes

• Up to 80% of patients seen within 15 minutes of arrival
• Reduced LWBS through predictable flow
• Shorter door-to-provider times
• Higher patient satisfaction with reduced on-site waiting
• Improved operational throughput

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.