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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

You need a content management solution (CMS) that will empower and create a more contemporary online experience — without extensive IT support. Built specifically for healthcare, focused on uptime and site speed, and featuring a robust atomic design, Ignite Digital Experience Engine supports rapid development and deployment of digital content and assets across responsive websites, microsites, mobile apps, and more.

  • Easy content authoring and editing from anywhere
  • Healthcare-specific web components
  • Digital asset management (DAM)
  • Personalized content delivery
  • Unified tagging and taxonomy capabilities
  • API extensibility and decoupled architecture
  • Advanced SEO
  • Elastic hosting
  • Ongoing automatic upgrades, support, and maintenance

From high-conversion landing pages that support your marketing campaigns, to websites for your practices, hospital, multi-site health system, or health plan, you’ll have the option of full development, creation, and implementation by a dedicated team of DX Services experts. 

About WebMD Ignite:

WebMD Ignite, a division of WebMD and Internet Brands, is the only comprehensive growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from Discovery to Recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

Product Description:
Convert more site visitors into patients with a healthcare-optimized website customized to your specialty, including mobile-responsive design, service-focused pages, HTTPS security, and expert SEO. We make it easier for patients to find your practice by optimizing your online profiles across search engines, maps, and high-visibility healthcare and local directories.
About Steer Health:

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Marketing teams have more control and the ability to provide the (accurate and relevant) information consumers value most through seamless integration with: 3P ‘find care’ websites, mobile apps, hospital monitors, self-service APIs, marketing automation, chatbots, contact center workflows, and more.

Provider review management and integration.

Our website builder supports online scheduling directly from provider pages via an available API for integration.

Experience delivers predictive search that auto-fills based on user-provided information.

Governance tool that allows for more effective control over what data is collected and where that data is sent. Your outreach efforts remain intact, you get valuable reporting to measure performance and maximize ROI, your organization has greater control over the collection of information, and you remain HIPAA-compliant.

Integrated AI functionality assists contextual understanding.

We integrate with Athena, Epic EHR ECW AllScripts Cerner MediTech DrChrono eMDs and other main EHR systems.

Our platform has been HIPAA-certified.

Currently, 19.8 million patients utilize Steer Health.

We use modern technology integrations and apps where applicable like AI automation, ChatGPT, Instagram, etc

Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.

Provider reviews from multiple sources with reviews management capabilities, customizable star rating calculations, and analytics to glean insights about potential patient experience improvements.

Multi-lingual and consumer-friendly, with scheduling enabled directly from provider pages and new patient scheduling options that do not require logging into a portal. EHR-agnostic to create a consistent consumer experience, and call center-enabled.

Multi-lingual and omni-channel with the ability to integrate symptom checking functionality into a general chatbot solution. A strong consumer experience should include SEO from non-branded web searches, with capabilities to patients, pass data into the EHR, and integrate with appropriate endpoints.

Synchronous and asynchronous virtual visit solutions are multilingual, accessible, and omnichannel; and allow users to alternate between modalities. Capabilities should integrate with existing provider workflows and auto-generate clinical documentation, offer real-time benefits information and auto-generate claims, directly enable orders for ancillary services, and automate follow-ups and referrals.

Use Cases

Description:

Create, attract, and deliver the ideal digital experience with a comprehensive hub for your key audiences, providing easy access to details about your medical services, locations, appointment scheduling, patient portal, clinically-reviewed health content, physician and healthcare provider profiles, and more. Global features include: 

  • No-code application configuration
  • Brandable design system and component library
  • Taxonomy management system
  • Dynamic calls-to-action and personalization
  • Site configuration settings
  • Ongoing feature enhancements
  • Fully managed cloud hosting with auto-scaling and WAF
Pediatric use cases:

Whether you need a turnkey, branded, hosted site or a fully customized solution with API integration or CMS incorporation, offer parents, guardians, and caregivers a powerful repository of curated and synchronized provider information and care locations, as well as a curated selection of pediatric-specific articles, images, interactive tools, and videos, that are URAC-accredited, NCQA-certified, and medically reviewed.

Users:

Healthcare marketers with end user being health consumers (e.g., patients, caregivers).

Description:

How Island Dermatology's Growth Soars With Steer Health’s Support

Dr. Leila Ettefagh and Dr. Navid Nami have a board-certified dermatology practice in Newport Beach. Island Dermatology, excelling at providing a warm, family environment to meet the diverse skin care needs of the community, was looking for a partner to bring its services to more clients.

Challenges:

  • Lack of unified branding of acquired practices
  • Busy call center and phone tagging
  • Staff shortage at the front office
  • Low patient satisfaction rates

Solutions:

  • A unified modern website for all 5 locations with a co-branding strategy.
  • Steer's omnichannel self-service, including web, SMS, and
  • IVR reduced inbound calls by over 56% and saved 178 hours of staff time per week. 
  • Online reputation boosts from 3.1 to 4.6 on Google using the Steer AI-based patient advocacy module.
Pediatric use cases:

None provided

Users:

Island Dermatology

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Athenahealth

Hardware Compatibility:

Mobile / Tablet (web optimized), Desktop

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:
  • Purpose-built for healthcare organizations with 30+ years’ experience
  • Robust out-of-the-box tools that enhance online experiences, e.g., Provider Finder and Location Finder
  • HIPAA-complaint, cloud-based solution
  • Ready-to-use theme offerings for organizations with budget/time constraints
  • No-code content authoring, editing, and publishing that’s highly efficient (no requirement for IT assistance)
  • Configurable SEO so every provider and location page is automatically optimized for hyper-localized search
  • Ability to customize and change the “look and feel” of the user experience without coding or custom development via self-service Admin portal
  • A governance tool that allows greater control over the collection and transfer of data from tracking technologies
Differentiators vs EHR Functionality:
  • Simplified User Experience
  • Integrated SEO, SEM, and SMM
  • Healthcare Purpose-Driven UX
  • Personalized Self-Service Tools
Differentiators vs Competitors:
  • More tools for patient communication
  • AI Voice Assist
  • Social Media Campaigns
  • Web Modernization
  • Dedicated Customer Support Team

Health Equity

Full suite of health topics or curated selections available (in English, select titles in Spanish) to enhance your consumer engagement initiatives and marketing campaigns. A variety of formats engage various learning styles and preferences, including articles, images, and videos. Health literacy, medical advice, and interactive wellness planning tools, including personal risk calculators, health quizzes, prevention planners, risk assessments, and more. All resources are URAC-accredited, NCQA-certified, and medically reviewed, are based on a diverse range of evergreen and hot topics, and accessible for users of all capabilities, supported through our WCAG-compliant interface.

Secure forms and lead management solutions to meet healthcare’s stringent privacy, i.e., HIPAA requirements. And with Ignite BrandSafe Analytics layered in, healthcare organizations can facilitate a seamless integration of high-performing marketing services and web-tracking technologies, while providing an increased ability to address data privacy and security standards.

24/7 access to resources, including technical support, help articles, release notes, and on-demand training.

Keywords

Images

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Videos

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Downloads

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Company Details

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