Piwik PRO Analytics Suite is a comprehensive, HIPAA-compliant analytics and data activation platform. It enables hospitals and health systems to securely collect, analyze, and activate patient data while maintaining 100% regulatory compliance and building patient trust.

The platform consists of four modules in one interface:

• Analytics: Access to complete, real-time patient journeys and behavioral insights
• Tag management: Secure tag deployment and marketing tool configuration
• Consent management: User consent & privacy banner management and cookie detection
• Data activation & personalization: Unified patient profiles, advanced segmentation and turning insights into action

Other capabilities of the platform include:

• Data protection and compliance features to ensure compliance with HIPAA and other healthcare regulations (e.g., the ability to sign a customizable business associate agreement (BAA))
• Enhanced security measures inside audit-ready infrastructure 
• Server-side tracking & tagging for increased control over data collection 
• Integrations with marketing tools and healthcare systems & customization options
• Dedicated support, including onboarding & implementation

Piwik PRO Analytics Suite lets marketing and analytics teams capture nearly all their traffic while complying with strict privacy regulations. The platform’s powerful functionalities allow healthcare organizations to make confident marketing decisions without compromising patient trust. This allows them to better understand patient journeys, optimize campaigns, and increase engagement while ensuring health data remains secure.

Piwik PRO is a leading privacy-focused analytics platform specifically designed for data-sensitive industries. We serve healthcare organizations worldwide with a complete analytics and data activation solution that prioritizes HIPAA compliance and patient privacy while delivering actionable marketing insights.

PEP Health is an AI-powered platform that analyzes millions of unsolicited online patient comments to deliver real-time insights into care quality and experience. By turning public feedback into structured data, PEP Health helps health systems improve satisfaction, boost performance, and succeed in value-based care.

Unlike traditional surveys, which are slow and limited, PEP Health offers continuous visibility into what patients are saying across all locations and services. Its intuitive dashboard supports benchmarking and highlights areas for improvement.

Used by leading U.S. health systems, PEP Health enables faster, smarter decisions driven by the authentic voice of the patient.

Real time, actionable, AI powered patient experience insights to drive better quality and unlock value based care.

Piwik PRO works alongside EHR systems by providing:

• Website and digital marketing analytics for healthcare organizations
• Patient acquisition and engagement tracking
• HIPAA-compliant analysis of digital touchpoints outside of clinical records

While not directly integrating with EHR systems, Piwik PRO can:

• Integrate with CRMs and other healthcare marketing tools
• Export data for analysis in other healthcare data systems
• Work within healthcare organizations' broader data ecosystem

• Piwik PRO offers an all-in-one analytics and data activation platform with the option to sign a business associate agreement (BAA) that can be customized to each healthcare organization’s needs. 
• You can use Piwik PRO safely and effectively without needing to de-identify PHI and ePHI. This lets you base your marketing decisions on real patient data rather than anonymous statistics, enabling a more personalized approach to users’ needs.
• The platform adopts privacy by design and boasts HIPAA certification achieved through a comprehensive assessment as part of its SOC-2 Type II audit, fully supporting health companies’ security. Piwik PRO doesn’t share or reuse your data for other purposes. 
• Piwik PRO provides a cost-effective solution with a low entry level that doesn’t require significant technical resources to start and maintain it. With a low learning curve and dedicated onboarding and implementation, even less technical teams can quickly get familiar with the platform and begin getting value from it. 

PEP Health provides insights that EHR systems do not. While EHRs capture internal clinical and operational data, PEP Health analyzes unsolicited public patient feedback using AI to deliver real-time, experience-focused insights.

This external view helps health systems understand what patients truly think, beyond what is documented or surveyed. PEP Health works alongside EHRs to support faster, more informed decisions that improve care and satisfaction.

Traditional survey vendors like Press Ganey and NRC Health rely on solicited feedback that is delayed, narrow, and often unrepresentative. PEP Health captures unsolicited, real-time patient feedback from millions of public online sources, offering a broader and more honest view of patient experience.

Tools like Reputation focus on brand management and social media presence. PEP Health delivers structured, clinical-grade insights using AI and NLP designed for healthcare. Our platform supports operational improvement, not just reputation tracking.

No manual input is needed from staff or patients. PEP Health provides continuous visibility across all sites and services, enabling faster, data-driven decisions that improve care and satisfaction.

While others measure what patients are asked, PEP Health measures what patients actually say.