1. Care Gap Closure & Population Health

Automatically identifies patients who are overdue for preventive services (screenings, vaccines, chronic care visits) and guides outreach and follow-up—helping improve quality scores, avoid penalties, and meet value-based care targets.

2. Prior Authorization & Denial Management

Uses AI agents to automate the entire prior-auth lifecycle—from intake and documentation to status tracking and appeals—reducing delays, administrative cost, and claim denials.

3. Medicaid Re-determination & Uncompensated Care Reduction

Flags patients at risk of losing coverage, assists them through re-enrollment, and minimizes lapses that drive bad debt or charity care—directly protecting revenue.

4. Referral Management & Network Leakage Prevention

Optimizes specialist referrals and ensures patients stay within network, improving continuity of care and capturing downstream revenue.

5. Scheduling & Capacity Optimization

Analyzes real-time demand and provider availability to maximize clinic and inpatient throughput, cut no-shows, and improve staff utilization.

6. AI-Driven Clinical & Operational Command Center

Unifies data across 50+ systems and layers predictive/agentic AI for service-line performance, quality reporting, and population risk insights—empowering leaders with a single source of truth for strategic decisions.

• Executive Leadership
• Clinical and Medical leaders
• Revenue Cycle and Financial Operations
• IT, Data, and Digital Health Teams
• Care Management and Population Health staff
• Front-Line Clinical Staff

ThinkAndor® is the first-to-market virtual health collaboration platform leveraging AI-powered models, like OpenAI/ChatGPT, to orchestrate virtual collaboration experiences with clinical context. Our platform, ThinkAndor®, coordinates contextual workflows across 5 key pillars of virtual health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, & Virtual Community Collaboration.

Digital Front Door - Digital front door with AI Virtual Assistant framework accessible on any channel, including SMS Text, Email, Web, and ThinkAndor®AI Bot 

• Enable intake/triage forms for self-reported data and patient navigation 
• Configure automated patient experience workflows for marketing, scheduling, and other clinically relevant opportunities 
• End to end digital front door experience for virtual visits as well as in-person visits 
• Configuration of CRM platform of choice for workflows

Virtual Visits - Patient Virtual Waiting Room 

• SMS/text and email links for patients to access on-demand asynchronous or synchronous virtual interactions with providers
• Virtual lobby, assessments, digital consents, eligibility & payments 
• Program & Portal enrollment 
• Education, videos, family invitations, call back feature 

Clinical Notification & Dashboard Views 

• EHR integrated experience 
• Provider visibility & virtual lobby access 
• Automated waiting room queues for on demand and scheduled patients 
• Automated notifications and alerts to next care team member to ‘join’ session  
• Embedded in Virtual collaboration & EHR platforms (enables providers to curate content from EMR into the visit experience)

Virtual Hospital - Virtual Rounding  

• In room & remote device provisioning 
• Simplified single click to join experience for participants with WebRTC enablement 
• IoMT, PTZ camera, and diagnostic device integration 
• Enable automated signals and alerts to care coordinators and nurses 
• Multi-disciplinary collaboration sessions with patients and families 
• Orchestrate automated care plan follow up  
• Patient experience assessments, including Q15 Check in 

Virtual Sitter

• 24/7 sitter solution scalable to support up to 16 patients at once
• Device agnostic deployments supporting cameras, mobile carts, or in-room infotainment systems
• Partnerships with third-party staffing resources to fill potential gaps in a hospital’s sitter resources
• Use of AI to track concerning movements and highlight patients requiring interventions
• Alerts and notifications sent to on-site nurses during a medical emergency

Decentralized Remote Consults

• Support for remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
• Access available resources across a health system or a national network of credentialed providers
• Fulfill out of network consulting needs when a health system’s own providers are available
• Surface labs, patient details, and place orders using ThinkAndor®AI Bot
• Support for multi-disciplinary call sessions

Virtual Nurse

• Complete initial intake, assessments, and discharge planning 
• Invite family members and care givers
• Engage with ThinkAndor®AI Bot to configure care plans
• Complete tasks like dual sign-off for medication verification

Virtual Patient Monitoring - Remote Monitoring

• Unified experience for VPM enrolled patients and an efficient workflow for care teams and clinicians 
• Patient device kits and self-reported assessments integrated with workflow orchestration where care team members can configure distinct data signals to monitor patients remotely  
• Configurable, AI Driven care plan templates 
• Routine patient check-ins/assessments 
• Integrated asynchronous/synchronous virtual visit experiences for interventions and routine patient follow up 
• Over 50 configurable virtual patient monitoring (VPM) care plans, with an easy pathway for health systems to stand up plans for additional conditions
• Support for a vast array of wearables and biometric devices used for many VPM programs 

Hospital at Home

• Triage and identification of patient candidates for Hospital at Home programs 
• Identifying available and on shift providers/care team members to assign staff to the hospital at home care team 
• Secure communications to allow for tasking and collaboration amongst the different members of the hospital at home clinical staff  
• Scheduled and On-Demand virtual and asynchronous chat visits for routine check-ins and as needed evaluations based on patient condition/status with comprehensive digital front door capabilities 
• Workflow orchestration tool responding to live traffic conditions and patient needs to ensure all patient rounds are completed

Virtual Team & Community Collaboration - Secure, HIPAA compliant platform enabling care team collaboration and communication with downstream clinicians 

• Configure individual roles and teams to drive appropriate communications  
• Enterprise AI-based communications for users, roles, shifts and teams 
• Automated escalation to ensure message delivery and review
• Review, escalate, delegate and forward messages  
• Built-in voice command capabilities  
• End-user customization of data and communication channels   
• Event-based notifications for clinical alerts across care settings 

By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the EHR. This allows for a seamless continuation of the patient journey from the home setting to inpatient scenarios to post-discharge and remote monitoring care plans.

ThinkAndor® can support a variety of pediatric workflows, from orchestrating all digital front door experiences to care plans configured by condition or custom workflows pursuant to requirements from the client.  

We have a number of prominent pediatric hospitals as clients, including:

• SickKids | The Hospital for Sick Children 
• Cincinnati Children’s Hospital 
• Medical University of South Carolina (MUSC) 
• Orlando Health Arnold Palmer Hospital for Children