**The Revolution of Indoor Navigation** Connexient is dedicated to creating innovative Indoor Mapping, Navigation and Indoor Location-based Services Solutions for Healthcare and other Enterprise verticals. **MediNav starts with the world's most advanced and intuitive "blue dot" indoor navigation,** with audio prompts, off-route notification and much more. # More than Mobile Thanks to our 20 years of experience in Hospital wayfinding, Connexient understands and addresses the unique needs of Healthcare networks and your users - whether they be patients, visitors or staff - with rich features that solve real world problems. * **Parking Planner and My Car Saver -** that navigate users to the best parking location based on their appointment location inside the facility and saves their car’s parking location to return when they are finished. * **“All Screens” Solution** – ensuring that patients and visitors can access vital information anytime and anywhere across Mobile, Web, Kiosks and Digital Signage. * **Outdoor + Indoor, Campus and Network-wide Wayfinding** - guiding users across all the challenges of a campus and network of off-site facilities. * **Mobile Application SDKs and Web APIs** – to enable integration of maps and navigation into existing mobile and Web applications. # Enterprise Solution While we start by addressing the first “killer application” of Patient Experience, Connexient's vision is to **_Navigation-Enable the Enterprise_**. We are focused on the question of how Indoor Navigation can drive compelling value for users and ROI across the Enterprise in areas such as: * Operational & Staff Efficiency; * Asset Tracking & Logistics; * Facility Management; * Safety & Security; * and more. Connexient is therefore dedicated to providing the platform, tools and services required to provide and maintain Navigation-quality maps and Navigation Services as an Enterprise solution.

Think of Connexient as “Google Maps and Navigation for the Enterprise." We develop and provide Indoor Mapping, Navigation and Navigation-based Services for Enterprise clients that: 1. have buildings, facilities and/or campuses that are large and complex; 2. require control of indoor mapping and location-based data; 3. need to integrate maps and data into Enterprise applications; 4. require high reliability and accuracy - and technology-enabled services to support this. Since launching its "Navigator Edition v. 1.0" in January, 2015, Connexient has established itself as the best-of-breed market leader for Hospitals and Healthcare Networks. The MediNav solution is initially targeted at Patient Experience use cases, but is being seen by many of its largest clients as a new strategic “navigation layer” across the Enterprise technology stack, delivering ROI and compelling value across areas such as asset tracking, facility management, operational workflow, safety and security and more.

The only AI voice agent capable of safely handling nurse-line and clinical symptom calls using the same trusted triage protocols used nationally.

This intelligent voice AI automates top call drivers—symptoms, scheduling, registration, reminders, gap closure—with warm, conversational guidance and structured handoffs to RNs or agents when needed.

Why Clearstep is chosen:

• Handles 30–60% of call volume safely before a human ever picks up
• Shortens queues during peak hours and reduces abandonment
• Decreases labor costs while preserving clinical quality
• Speeds RN workflows with call summaries + structured handoffs
• Built with leadership from the co-author of Schmitt-Thompson protocols

Solves: overwhelmed call centers, staffing shortages, long hold times, inconsistent nurse triage.

Clearstep is the most widely implemented agentic AI platform for patient access and capacity optimization in U.S. health systems. Built on Dr. Barton Schmitt’s nationally trusted clinical triage protocols, Clearstep delivers >95% accuracy, transparent and explainable decisioning, and the strongest clinical rigor of any AI-powered triage or navigation solution on the market.

Clearstep partners with leading health systems—including HCA Healthcare, Ochsner Health, Mount Sinai Health System, Novant Health, Tufts Medicine, and Baylor Scott & White—to solve their most urgent access and operations challenges: misrouted care, overwhelmed call centers, fragmented digital entry points, and underused provider and facility capacity.

Through its Smart Care Routing™ platform, Clearstep removes the friction, waste, and variability that keep patients from reaching the right care and keep health systems from using their resources effectively.

By powering every digital and phone front door with AI agents that triage, navigate, schedule, intake, and support call center workflows, Clearstep delivers a seamless, guided patient experience—while unlocking millions in operational efficiency through smarter, data-driven utilization of clinical and facility capacity.

**1\. Unique Capabilities.** Connexient is has pioneered and pushed forward the space of Enterprise Indoor Mapping, Navigation and Digital Wayfinding. Our combination of experience, unique and proprietary tools and processes and capabilities could not be developed or implemented by any Enterprise currently. **2\. Cost and Time.** The cost and time required to develop and deploy indoor navigation at Enterprise scale internally would be many multiples higher in just staffing alone. The only viable option would be to put together multiple technologies and platforms, each with their own license costs, and develop a custom solution by trial and error. Connexient's SaaS solution and turn-key services dramatically reduce cost of both deployment and maintenance when all factors are considered. **3\. Efficacy.** In order for Indoor Navigation to work, a user must be able to download an application, begin using it immediately, and be guided flawlessly through a labrynth of corridors - and often indoors and outdoors across campuses and through parking garages - with a user experience they will compare to outdoor navigation with Google or Apple. Connexient's knowledge, tools and processes we have developed - and most importantly our singular focus on these challenges - have made us the leading company in this field. This would be very difficult to replicate with in-house IT staff or developers at any cost.

Connexient has all of the technologies, domain knowledge and experience required for the successful deployment of Digital Wayfinding and Navigation Services as a Platform for Hospitals and Healthcare networks. **1\. Integrated All Screens Digital Wayfinding.** Encompassing Digital Signage, Kiosk, Web and Mobile to address all demographics, and all use cases needed to solve the challenges of Wayfinding. **2\. True Turn-by-Turn Mobile Indoor Navigation.** Connexient has developed and successfully deployed at scale in over 60M SF the world’s most advanced true turn-by-turn indoor navigation solution for mobile devices that includes rich Indoor Location-based features and services. **3\. Healthcare Focus.** Connexient’s 100% focus on the healthcare vertical market has resulted in a “Best of Breed” Indoor Navigation and Digital Wayfinding solution that addresses unique healthcare centric features and uses cases. **4\. Enterprise-grade Indoor Mapping and Data Services.** The Connexient team brings 20 years+ experience in Hospital Wayfinding and a fanatical focus and dedication to Enterprise-grade Indoor Mapping and Data Services, to insure that your patients, visitors and staff have a flawless, intuitive experience that gets them to their destinations. This is complemented by a cloud-based Map Editor and CMS, which - if desired - in the future can enable Client staff to manage your own updates and instantly publish to all platforms. **5\. Experience and Proven Ability to Deliver at Scale**. There is a huge difference between a 'blue dot demo' and a solution that can reliability and intuitively navigate users through a labrynth of hallways in a large, complex facility. Connexient has proven its ability with over 30 clients, 60 sites and 60 million square feet of indoor navigation. And we continue to grow and rapidly improve our tools and processes. **6\. Enterprise Navigation Platform-as-a-Service.** While Patient and Visitor Experience is without doubt the first use case “killer application”, Connexient’s driving vision and product roadmap is as a platform + services solution to Navigation-Enable the Enterprise. The **MediNav APIs and SDKs** make it possible for clients to integrate MediNav Digital Maps, Wayfinding, Navigation and Location Services into existing applications and platforms over time, delivering increasing value to your patients, visitors and staff.

Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.

Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.