Providers can push video link to the patient at any time during a chat encounter.

Multi-modal platform that can be used to manage lower acuity cases so the health system can focus on those patients with higher acuity needs. Can increase provider access and minimize waiting room times.

We are committed to making our platform accessible and easy to use for as many users as possible. We not only strictly adhere to the Web Content Accessibility Guidelines (WCAG) principles of accessibility, which are perceivable, operable, understandable, and robust, but we also place a strong emphasis on the 'understandable' principle. This involves ensuring that our text content is readable and comprehensible for users of different ages and abilities. While the WCAG guidelines do not specify a requirement for a 4th-grade reading level, we are open to exploring ways we can improve readability, such as simplifying language or providing easy-to-understand explanations of complex terms. We also incorporate accessibility (A11y) compliance into our development and quality assurance processes, and we conduct audits annually to ensure our platform remains accessible. We strive to serve the largest segments of the population effectively, and we are open to discussions on how we can further improve the accessibility and understandability of our platform

CirrusMD offers one simple user interface that provides on demand multimodal and multimedia functionality which allows both members and physicians to securely chat, switch to video, upload photos, documents, test results, images and exchange referral recommendations during encounters. Additionally, patients, doctors and health coaches can reconnect via scheduled outreach and follow-up initiated by the patient, doctor or health coach to check progress and answer questions.

Real time Spanish to English and English to Spanish translation. We offer Real-Time Language translation : https://www.cirrusmd.com/real-time-language-translation-for-virtual-healthcare. For non-English speaking members and the hearing impaired, we have developed workflows for members that request American Sign Language interpretation. All of the services offered by the CirrusMD Provider Network are supported in 252 languages through a combination of multilingual physicians and free medical interpretation and translation across all of our modalities.

As CirrusMD operates a real-time, asynchronous chat-first platform, we are able to remove the barriers one often sees with traditional care - access, time, timing, and cost. If one is able to text from their smart device, they can reach our providers anytime, anywhere 24 hours a day, 7 days a week, 365 days a year. In addition, we have taken steps to ensure that persons with limited English proficiency have meaningful access and an equal opportunity to participate in our services, activities, programs and other benefits with our translation services. We offer Real-Time Language translation as well. CirrusMD offers this feature today with bi-directional Spanish to English, and English to Spanish real-time translation; with plans to add different languages going forward. In addition to the chat text, patient navigation and field names are fully translated, and progress notes documenting a patient's clinical status appear in both languages. We have also developed workflows for members that request American Sign Language interpretation. CirrusMD is proud of its DE&I initiatives around language support and leads the industry with Real-Time Language translation. Please see out DEI White Paper - https://www.cirrusmd.com/resources/whitepapers/diversity-equity-and-inclusion-in-healthcare Language Accessibility: https://www.cirrusmd.com/real-time-language-translation-for-virtual-healthcare.

CirrusMD is unique in that it provides a chat-enabled virtual care solution supported by a network of board-certified physicians and health coaches. This means patients do not need any special equipment, video cameras, private location, high-speed connection, etc. to connect with a CirrusMD physician. Instead, patients are able to access care in less than 60 seconds from anywhere they have their smartphone with either low or high bandwidth or computer with wifi.

CirrusMD's care delivery model, Physician-first Care & Guidance focuses on care for the whole person and is designed to meet members in their moment of need, regardless of if it is an urgent, acute, primary care or preventative care need. As such, CirrusMD's physician team is well-versed in addressing urgent and acute needs to support patients in getting the care they need virtually.

CirrusMD is unique in that it provides a chat-enabled virtual care solution supported by a network of board-certified physicians and health coaches. This means patients do not need any special equipment, video cameras, private location, high-speed connection, etc. to connect with a CirrusMD physician. Instead, patients are able to access care in less than 60 seconds from anywhere they have their smartphone with either low or high bandwidth or computer with wifi.

Hands-free voice and (with screen-enabled devices) touch commands as alternative to smartphone.

Our voice solution offers English and Spanish. Our GPT-powered SMS solution offers 26 different languages.

Hands-free voice access for all UI modalities, as well as large-font text options for screen-enabled devices.

Aiva is HIPAA-compliant and protects both patient and staff privacy while providing aggregated usage data in our dashboard.

Aiva provides launch training curriculum and ongoing dedicated Client Success support.