Vecna Patient Self-Service Portal Consumer Convenience Seamless integration of patient-facing data sources in your system of record reduces the need for repetitive tasks at check-in. Patients can check in from anywhere, at anytime using their preferred device. Billing Transparency Perform eligibility checks before the scheduled appointment. Patients gain visibility into cost of care estimates for upcoming services. Patient Preferences Patients can pay bills using saved payment methods. Online Forms and Questionnaires By completing forms and questionnaires prior to their appointment, patients spend less time in the waiting room and staff does less data entry. Enterprise Payments Vecna’s PCI-compliant payment solution consolidates billing for ambulatory and acute care into a single itemized payment screen. Patients can make payments on past-due balances and copayments before their visit. Personalized Registration & Online Scheduling Vecna’s integrated online patient portal streamlines the patient experience and automates tasks for staff, lowering overhead costs. Patients can review and update demographics, insurance information, make payments, and complete appointment-specific forms all prior to arriving onsite. www.vecnahealthcare.com

Vecna provides innovative healthcare technology to acute and ambulatory health systems delivering a comprehensive suite of solutions designed to streamline the critical time from scheduling an appointment to receiving care. Vecna’s platform gives patients and providers the tools to streamline check-in while reducing costs and improving revenue cycle management. Vecna’s ability to deliver automation through integration into existing patient portals allows healthcare systems to modernize and standardize check-in activities for staff and patients ensuring a consistent and efficient experience.

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

• Optimize market presence with patient feedback management and reputation tools
• Provide convenient channels for patient scheduling and convenient self-service appointment management
• Automate incoming referrals to ensure conversion to completed appointments
• Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
• Customize and tailor workflows to manage patient recall and future appointments
• Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
• Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

• Convenient to patients who haven't opted to utilize patient portal
• No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
• End-to-end referral management

• ISO/IEC 27001:2022 certification highlights Luma's commitment to security