One-to-many outreach lets you update patients about closures, tell them about new service lines, or remind them about due care. Scale population health initiatives and outreach with actionable messaging that activates all patients, even those who aren't able to use the EHR portal.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Everyone’s experiences are valuable - we want you to speak from the heart. Without diversity in our backgrounds and thoughts, we will fail.

We work on an entrenched, complicated problem. Egos are checked at the door - we optimize for learning. The best ideas come through iteration and debate, and the highest performing teams have a persistent commitment to transparency.

Mental illness touches the life of every single person reading this message - our goal is to affect change at scale. We respect and look for vision, but paired with it, the grit to follow-through.

Some EHRs lack the ability to send identical messages to many patients at once.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.