The First and Only Solution of Its Kind

DOCPACE® turns wasted time into revenue with patented appointment stacking technology. Our system identifies gaps, resolves inefficiencies, and reduces no-shows—all in real time. No added staff. No extended hours. Just more billable visits and a smoother day for your team.

Why DOCPACE®?

An average 10-provider practice sees:

- $456K in added annual revenue

- 300+ minutes recovered per month

- 25% reduction in no-shows

How It Works

Seamlessly integrated with your EMR, DOCPACE® runs in the background of your existing workflow. It delivers real-time alerts, sends intelligent patient reminders, and continually optimizes your schedule to close gaps and prevent waste.

DOCPACE® is an AI-powered platform that helps practices optimize the daily schedule to maximize revenue through improved patient flow.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Unlike static EMR scheduling templates, DOCPACE® dynamically adjusts in real time based on patient behavior, appointment type, and historical trends—enabling smarter visit sequencing and reducing costly idle time without manual intervention.

DOCPACE® is the only platform with patented appointment stacking technology, purpose-built to optimize provider schedules and increase visit throughput. No other solution offers this level of automation, precision, or proven revenue impact.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.