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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
ThinkAndor®
ThinkAndor®

Categories

Solutions

Description

Product Description:
Blood Pressure Cuff
About Alertive Healthcare:
Alertive Healthcare is a remote monitoring platform for patients with chronic diseases.
Product Description:

Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

  • Virtual visits launched from the EHR
  • Voice-to-text clinical notes
  • Real-time alerts and notifications
  • Secure collaboration channels
  • ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
  • Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
  • Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access to a virtual on-demand network
  • Multi-room/patient virtual sitting for a variety of risk types
  • Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

About Andor Health:
At Andor Health, our mission is to change the way care teams connect and collaborate. By harnessing machine and human intelligence, our cloud-based platform unlocks data stored in electronic medical records to deliver real-time actionable intelligence to care teams – both inside and outside of their enterprise. By optimizing communication workflows, our solutions accelerate time to treatment, decrease clinician burnout, and drive better patient outcomes. Built on an AI/ML framework, healthcare institutions and clinicians can self-configure the signals and workflow actions as you would any device connected to the internet, and personalize the intelligence they need at the right moment in time to provide better care.

Compatibility level

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Clients

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Product Capabilities

ThinkAndor® supports multilingual and omni-channel virtual visit sessions between patients and providers without the need for downloading an app. Via Andor’s digital front door, we provide patients with a model for navigating to the appropriate line of care through a first in the industry use of OpenAI/GPT capabilities. Patients can either schedule a synchronous virtual visit session or choose from a variety of asynchronous options. Patients can also add family members or caregivers in the virtual wait room and providers can invite colleagues for multi-disciplinary calls using the embedded ThinkAndor®AI Bot within the session. This whole process helps to improve how both patients and providers are brought together.

ThinkAndor® supports a comprehensive virtual waiting room with a fully configurable set of patient intake and assessment forms. In this process, providers can push patients to complete a device and browser check, review their symptoms, complete inclusion/exclusion criteria and upload images. Shortly before the visit, patients can add family members or care givers and improve accessibility through features like closed captioning. Providers/care team members can track a patient’s progress in the queue and alert them when the provider is ready to begin the session.

ThinkAndor® provides highly-resilient video call capabilities with the ability to toggle to phone/audio and support multi-party sessions. The presence of the ThinkAndor®AI Bot during visits acts to track time, surface clinically relevant content for the clinician, and create SOAP notes. Additionally, ThinkAndor® can support asynchronous communications for lower acuity conditions. These can be escalated to synchronous calls if a clinician determines that the patient’s status has degraded.

ThinkAndor®’s bidirectional integration with the client EHR allows users to leverage existing patient demographic/medical information and upload new documentation. Generative AI curates the content and context for the clinician from the virtual experience for clinical documentation prep and decision making. The ThinkAndor®AI Bot also facilitates an ambient experience in the virtual visit and captures the voice of the clinician to generate clinical documentation for the EHR, including SOAP notes. The dashboard allows clinicians to both monitor active signals from patient inputs and devices as well as review past documentation in the patient details. This improves workflow orchestration and enables faster interventions to yield improved patient outcomes.

ThinkAndor® has the ability to support eligibility, payment processing – including payment plans & copays, prescriptions, labs, orders, and referrals through third-party integrations and core host systems such as the client’s EHR. Relevant information from orders can be surfaced by the ThinkAndor®AI Bot and brought to the attention of providers through preconfigured alerts and escalation pathways. Because the ThinkAndor®AI Bot starts the session, it also captures the timing of the experience and the documentation to support billing for that particular visit. Post-visit, ThinkAndor® continues the experience by reaching out to the patient to ensure compliance with their care plan and any follow ups that may be required.

Andor Health provides both remote and on-site technical support as needed by customer institutions. Andor Health maintains a help desk to receive service-related inquiries from the client via designated means during the client’s business hours, excluding Andor Health observed holidays, and Andor provides clients with extended support outside of business hours via telephone for critical issues. Per the specific implementation and the client’s needs, Andor can stand up educational materials and assign the appropriate routing for patient concerns.

Through ThinkAndor®’s native capabilities and deep integrations with staffing partners, Andor can help fill chronic staffing shortages and address emergencies like burst capacity scenarios. For virtual nursing, virtual sitting, remote consults, and other bespoke virtual hospital use cases, including telestroke, telepsych, and virtual hospitalists, Andor can either leverage resources from other facilities within a health system or bring in credentialed resources from third parties. This both fills certain specialties which users may not already have staffed and allows for health systems to reduce costs by better matching resources to current capacity.

Andor Health uses PowerBI to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback. Andor Helath is also pioneering the use of OpenAI and GPT to provide insights and analytics along a patient’s care plan so that as data comes through, ThinkAndor™ can provide predictive analysis on the outcome of the patient.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

ThinkAndor® is the first-to-market virtual health collaboration platform leveraging AI-powered models, like OpenAI/ChatGPT, to orchestrate virtual collaboration experiences with clinical context. Our platform, ThinkAndor®, coordinates contextual workflows across 5 key pillars of virtual health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, & Virtual Community Collaboration.

Digital Front Door - Digital front door with AI Virtual Assistant framework accessible on any channel, including SMS Text, Email, Web, and ThinkAndor®AI Bot 

  • Enable intake/triage forms for self-reported data and patient navigation 
  • Configure automated patient experience workflows for marketing, scheduling, and other clinically relevant opportunities 
  • End to end digital front door experience for virtual visits as well as in-person visits 
  • Configuration of CRM platform of choice for workflows

Virtual Visits - Patient Virtual Waiting Room 

  • SMS/text and email links for patients to access on-demand asynchronous or synchronous virtual interactions with providers
  • Virtual lobby, assessments, digital consents, eligibility & payments 
  • Program & Portal enrollment 
  • Education, videos, family invitations, call back feature 

Clinical Notification & Dashboard Views 

  • EHR integrated experience 
  • Provider visibility & virtual lobby access 
  • Automated waiting room queues for on demand and scheduled patients 
  • Automated notifications and alerts to next care team member to ‘join’ session  
  • Embedded in Virtual collaboration & EHR platforms (enables providers to curate content from EMR into the visit experience)

Virtual Hospital - Virtual Rounding  

  • In room & remote device provisioning 
  • Simplified single click to join experience for participants with WebRTC enablement 
  • IoMT, PTZ camera, and diagnostic device integration 
  • Enable automated signals and alerts to care coordinators and nurses 
  • Multi-disciplinary collaboration sessions with patients and families 
  • Orchestrate automated care plan follow up  
  • Patient experience assessments, including Q15 Check in 

Virtual Sitter

  • 24/7 sitter solution scalable to support up to 16 patients at once
  • Device agnostic deployments supporting cameras, mobile carts, or in-room infotainment systems
  • Partnerships with third-party staffing resources to fill potential gaps in a hospital’s sitter resources
  • Use of AI to track concerning movements and highlight patients requiring interventions
  • Alerts and notifications sent to on-site nurses during a medical emergency

Decentralized Remote Consults

  • Support for remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access available resources across a health system or a national network of credentialed providers
  • Fulfill out of network consulting needs when a health system’s own providers are available
  • Surface labs, patient details, and place orders using ThinkAndor®AI Bot
  • Support for multi-disciplinary call sessions

Virtual Nurse

  • Complete initial intake, assessments, and discharge planning 
  • Invite family members and care givers
  • Engage with ThinkAndor®AI Bot to configure care plans
  • Complete tasks like dual sign-off for medication verification

Virtual Patient Monitoring - Remote Monitoring

  • Unified experience for VPM enrolled patients and an efficient workflow for care teams and clinicians 
  • Patient device kits and self-reported assessments integrated with workflow orchestration where care team members can configure distinct data signals to monitor patients remotely  
  • Configurable, AI Driven care plan templates 
  • Routine patient check-ins/assessments 
  • Integrated asynchronous/synchronous virtual visit experiences for interventions and routine patient follow up 
  • Over 50 configurable virtual patient monitoring (VPM) care plans, with an easy pathway for health systems to stand up plans for additional conditions
  • Support for a vast array of wearables and biometric devices used for many VPM programs 

Hospital at Home

  • Triage and identification of patient candidates for Hospital at Home programs 
  • Identifying available and on shift providers/care team members to assign staff to the hospital at home care team 
  • Secure communications to allow for tasking and collaboration amongst the different members of the hospital at home clinical staff  
  • Scheduled and On-Demand virtual and asynchronous chat visits for routine check-ins and as needed evaluations based on patient condition/status with comprehensive digital front door capabilities 
  • Workflow orchestration tool responding to live traffic conditions and patient needs to ensure all patient rounds are completed

Virtual Team & Community Collaboration - Secure, HIPAA compliant platform enabling care team collaboration and communication with downstream clinicians 

  • Configure individual roles and teams to drive appropriate communications  
  • Enterprise AI-based communications for users, roles, shifts and teams 
  • Automated escalation to ensure message delivery and review
  • Review, escalate, delegate and forward messages  
  • Built-in voice command capabilities  
  • End-user customization of data and communication channels   
  • Event-based notifications for clinical alerts across care settings 

By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the EHR. This allows for a seamless continuation of the patient journey from the home setting to inpatient scenarios to post-discharge and remote monitoring care plans.

Pediatric use cases:

ThinkAndor® can support a variety of pediatric workflows, from orchestrating all digital front door experiences to care plans configured by condition or custom workflows pursuant to requirements from the client.  

Users:

We have a number of prominent pediatric hospitals as clients, including:

  • SickKids | The Hospital for Sick Children 
  • Cincinnati Children’s Hospital 
  • Medical University of South Carolina (MUSC) 
  • Orlando Health Arnold Palmer Hospital for Children 

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, Athenahealth, athena, Allscripts/Eclipsys, eClinicalWorks, GE, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
Differentiators vs Competitors:

Keywords

Images

No images provided

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Videos

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Andor Virtual Hospital Video

Downloads

No content provided

Alternatives

Company Details

Founded in 2018

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