Welldoc’s comprehensive chronic care platform provides multi-condition support across diabetes, hypertension, and heart failure with integrated behavioral health support. Wellness, nutrition counseling, and lifestyle management are all core to our solution. Welldoc’s flagship product, BlueStar®*, an FDA-cleared digital health solution, guides individuals through the complicated journey of living with diabetes by enabling them to self-manage their care while enhancing connections to their healthcare team.

Our platform includes:

• An artificial intelligence (AI) driven digital coaching app providing personalized, actionable guidance throughout an individual's chronic care journey
• Integrated behavioral health support that educates individuals through their behavioral patterns to design a personalized strategy and action plan
• Reporting and workflow integration enables care teams to easily access data insights to inform clinical interventions and decisions
• A Management Portal providing care management with enhanced population-level health data and analysis

Our approach addresses combinations of cardiometabolic conditions and comorbidities, all intended to bring more timely, personalized, meaningful digital engagement and health support.

The ways in which the Welldoc platform supports:

Diabetes

• For use by individuals with Type 1 or Type 2 Diabetes
• Delivers Real-time coaching and medication management
• Includes educational content from Association of Diabetes Care and Education Specialists (ADCES)
• Supports insulin management for individuals and their care teams
• Encourages healthy eating within the individual’s target carb range through coaching, meal planning, and other features
• Integrates hypertension and weight management

Hypertension

• Provides in-app content based on American Heart Association (AHA) guidelines
• Assists with medication adherence by setting reminders
• Connects with Bluetooth blood pressure cuffs
• Delivers coaching messages with each blood pressure and weight entry
• Incorporates and tracks food that supports the Dietary Approaches to Support Hypertension (DASH) Diet

Diabetes & Hypertension

• Individuals receive coaching and feedback primarily to manage their diabetes, with key messages that also support hypertension

Heart failure

• Supports healthy eating habits related to fluid intake, lower sodium, and managing weight gain and loss
• Provides in-app content based on AHA guidelines
• Tracks and analyzes symptoms related to heart failure
• Tracks changes in weight to identify potential fluid retention
• Provides 24/7 automated coaching for BP, symptoms, and weight

Diabetes & Heart Failure

• Individuals receive coaching and feedback, prioritized for heart failure, with key messages that also support diabetes and hypertension

Pre-Diabetes

• Based on Center for Disease Control and Prevention (CDC) standards to reduce risk of type 2 diabetes
• Calorie counter and food tracking
• Personalized automated insights based on weight, activity, and blood pressure entries
• Integrated coaching provided per CDC program guidelines
• Education and support for weight loss
• Configurable for your needs extending beyond CDC standards

Healthy Lifestyle

• Calorie counter and food tracking
• Personalized automated insights based on weight and activity
• Education and Support for weight loss
• Encourage meals within target calorie range through coaching, meal planning, and other features
• Personalized nutrition guidance coaching with real-time feedback to support progress and better health
• Large, multi-cultural food database providing a diverse selection of option

Welldoc is not intended to replace the care provided by a licensed healthcare professional. Welldoc does not support severe mental health diagnosis. Please see welldoc.com for full indications of use.

*Welldoc Diabetes Rx/OTC is an FDA-cleared medical device (“BlueStar”), intended for use by healthcare providers and their adult patients with type 1 or type 2 diabetes. For full labeling information, visit www.welldoc.com. The other Welldoc products are non-FDA-cleared and intended to promote general wellness and education/self-management of various chronic disease states.

Welldoc’s comprehensive chronic care platform provides multi-condition support across diabetes, pre-diabetes, hypertension, and heart failure with integrated behavioral health support. Wellness, nutrition counseling and lifestyle management are all core to our solution. Welldoc’s flagship product, BlueStar®*, an FDA-cleared digital health solution, guides individuals through the complicated journey of living with diabetes by enabling them to self-manage their care while enhancing connections to their healthcare team.

The Welldoc Platform is integrated in a way that builds upon current chronic care programs rather than duplicating or replacing existing services. Welldoc will provide an overview of their differentiated approach to digital health in chronic care and share their clinical data, demonstrating the opportunity to engage members beyond traditional care, with AI-driven, personalized digital coaching and ultimately drive overall chronic care program quality, efficiencies and value.

Our platform includes:

• An AI-driven digital coaching app providing personalized, actionable guidance throughout an individual's chronic care journey
• Reporting and workflow integration enables care teams to easily access data insights to inform clinical interventions and decisions
• A Management Portal providing care management with enhanced population-level health data and analysis

Azodha Platform accelerates innovation in care delivery through a modular, AI-infused, interoperable digital enablement platform. It enhances patient experience and streamlines provider efficiency. Below is a detailed exploration of each core solution:

1. Remote Patient Monitoring (RPM):

Azodha's RPM provides real-time monitoring with AI-driven insights and seamless EHR integration. This device-agnostic platform supports remote patient monitoring devices and wearables, enabling continuous monitoring and proactive alerts for timely interventions.

2. Virtual Visit & Wait Room :

Azodha streamlines telehealth appointments with a user-friendly platform, integrated scheduling, tele and patient onboarding capabilities. The platform optimizes waitroom to drive patient centric and optimized provider experience. 

3. Patient and Provider facing Scheduling:

Comprehensive EHR integrated or stand alone scheduling for patients, provider operations and hospitals for home care, virtual and physical office scheduling

4. Digital Patient Engagement:

Azodha platform integrates and digitized patient care journey navigation across enrollment, onboarding, scheduling, health goals, surveys, chat, education and more via patient apps and portals.

5. Conversational AI:

Azodha uses Gen AI to enhance patient engagement through personalized care plans, AI assist for various patient interactions including scheduling, Q&A with voice interaction capabilities.

6. Dispatch and Logistics:

Azodha platform enables dispatch and logistic insights for home based scheduling and operations

Through seamless integration with existing systems and AI driven digital components, Azodha ensures that healthcare providers can deliver superior patient experience while optimizing operational workflows and administrative costs.

Azodha platform transforms the last mile of care delivery, elevating patient outcomes and experience in innovative care models such as hospital-at-home, virtual care, and diverse home-based care strategies. With a buy-to-build approach, our platform serves as a catalyst, facilitating inter-system and point-of-care interoperability, establishing a digital front door and operationalizing generative AI. Azodha empowers organizations to unlock the full potential value of their existing systems, while bridging any gaps to drive innovative, patient-centric care delivery.

Welldoc believes that partnership is the pathway to better management of chronic conditions. Digital health solutions do not work in a silo and data and insights should be integrated into care models to support optimized interventions and clinical decisions. The Welldoc platform includes a digital ecosystem that allows for user coaching and support along with remote monitoring and tracking of patients. In addition, the platform includes integrated patient population management tools, dashboards and analytics.

Backed by Evidence and Clinical Rigor

Welldoc’s platform holds 510(k) FDA-Clearances for BlueStar®* to enable more complex diabetes management. In addition, Welldoc has over 60 clinical publications and posters and holds 31 patents for our technology and platform features. Welldoc boasts strong economic and clinical outcomes in randomized, controlled clinical trials and in real-world experience.

Extensive research has shown:

• Average cost savings of $3,048-$3,252/person with Type 2 diabetes, annually [1]
• A 1.2-2.0 point mean A1C reduction in individuals living with type 2 diabetes [2,3]
• 7.4 - 12 mmHg Drop in blood pressure in the first 3 months of use [4]
• Welldoc currently has a Net Promoter Score (NPS), a standard gauge of digital health customer satisfaction of ~70.1. Individuals engage with the app an average of ~30 times per week [5]

Digital Coaching

Welldoc offers 1:1 asynchronous chat capabilities, two-way messaging, and live video meeting capabilities directly through our application. We enable this functionality for use by our clients’ Care Management teams, allowing them to function most efficiently in data-driven interventions that prioritize the members most in need.

Welldoc is a device-agnostic solution. The Welldoc platform connects to over 400 devices and data sources, including CGM, blood glucose meters, scales, blood pressure devices, fitness trackers, pharmacy and clinical laboratory data. Given Welldoc's device-agnostic approach, preferred supplies/consumable products are dictated and provided by the client. Welldoc can configure the app to support device/supply ordering functionality from within the application if so desired. This also prevents any interference with existing formulary strategies.

Integration into care models

Our Welldoc platform can push notifications, alerts, and reports to care team members and providers within their existing workflows with integration into their EMR or care management platform. Welldoc is capable of sending and receiving data to health systems. Integration details are handled at implementation. Welldoc has existing partnerships with Xealth and Redox to support technical integrations in line with your requirements. We will partner with you to develop and execute an integration approach that can seamlessly fit into your care model and support remote patient monitoring and tracking.

Client Success and Engagement Program

Welldoc also offers full client success and engagement support as part of our offerings to support outreach, awareness building, user activation, and overall engagement with our solution. We can work directly with you to build and execute a comprehensive, multi-channel campaign and communications approach in line with your program objectives and criteria. We have created an approach to support every part of the member journey:

• Awareness: Building knowledge of total chronic care programs and the advantage of Welldoc's digital health solution.
• Registration/Activation: Supporting member enrollment activities, onboarding, and application configuration.
• Engagement: Ensuring members know how to make the best use of Welldoc's digital health solution in line with the total chronic care program; Understanding the data and insights that are critical to longer-term lifestyle changes and optimizing their treatment plan with their care teams; driving deeper engagement by recommending additional features within the application.
• Graduation/Disenrollment: We will work with you to determine the triggers for graduation or disenrollment. Given the personalization driven by AI, we typically see members utilize our solution throughout their chronic care journey to support a healthy lifestyle.
• Surveys: Understanding the member experience and receiving feedback at critical points of their journey. We deliver surveys within the app to assess social determinants of health and psychosocial issues, provide resources, and identify pertinent concerns to share with the care team.
• Data Analytics/Program Success: Welldoc is committed to helping clients and partners optimize their programs, and therefore tracks and reports on program success through actionable data and user intelligence.
• Customer Service: Welldoc offers telephone and email customer support to help get users activated and get their devices synced. Users can easily access a live agent via phone M-F; 8 am - 6 pm ET.

*Welldoc Diabetes Rx/OTC is an FDA-cleared medical device (“BlueStar”), intended for use by healthcare providers and their adult patients with type 1 or type 2 diabetes. For full labeling information, visit www.welldoc.com. The other Welldoc products are non-FDA-cleared and intended to promote general wellness and education/self-management of various chronic disease states.

References

[1] IBM Watson Health. Estimating the economic value of a digital therapeutic in type 2 diabetes. Welldoc-sponsored report 2018. Published August 2018.

[2] Tang PY, Duni J, Peeples MM, et al. Complementarity of digital health and peer support: “This Is What’s Coming.” Front Clin Diabetes Health. 2021;2. doi:10.3389/fcdhc.2021.646963

[3] Quinn CC, Sareh PL, Shardell ML, Terrin ML, Barr EA, Gruber-Baldini AL. Mobile Diabetes Intervention for Glycemic Control. Journal of Diabetes Science and Technology. 2014;8(2):362-370. doi:10.1177/1932296813514503

[4] Kumbara A, Iyer A, Shomali M. Blood pressure improvement in people using a digital health solution for comprehensive diabetes self-management. Poster presented at: 16th Annual Cardiometabolic Health Congress; October 14-17, 2021; National Harbor, MD.

[5] Snow K, Iyer Phd A, Shearer D, Peeples M. Interactive Digital Health: Engaging Healthy Behaviors & Clinical Outcomes.; 2020. Poster

Chronic conditions do not happen in silos. The Welldoc platform is built to provide personalized digital health support across cardiometabolic co-morbidities — through one connected chronic care hub — that seamlessly integrates into patients’ lives, existing clinical systems, and workflows based on your business needs. The Welldoc approach has the flexibility to deploy co-branded and white-labeled solutions for a seamless branded experience. If you have existing digital health assets, we offer Single Sign-On (SSO) integration to authenticate from your digital solution into our mobile application. We have also developed Software Development Kit (SDK) and API (Application Programming Interface) capabilities that enable you to build the Welldoc platform features and functionality directly into your digital assets.

Backed by Evidence and Clinical Rigor

Welldoc’s platform holds 510(k) FDA-Clearances for BlueStar®* to enable more complex diabetes management. In addition, Welldoc has over 60 clinical publications and posters and holds 31 patents for our technology and platform features. Welldoc boasts strong economic and clinical outcomes in randomized, controlled clinical trials and in real-world experience.

There are multiple benefits to Welldoc 510 K clearance and regulatory capabilities:

• Efficacy: A class II medical device is often cleared along with clinical data and comes with indications for use, which helps target the use of the SaMD product in the right intended audience and discourages off-label use.
• Device and Ecosystem Interoperability: FDA-clearance is a necessary factor in determining whether products can collect data directly from connected diabetes devices, such as BGM, CGM, and pumps. Real-time access to CGM can only be done between an iCGM (class II) and equivalent class II medical device, like Welldoc’s diabetes product BlueStar. BlueStar can collect data directly.

Welldoc is a device-agnostic solution. The Welldoc platform connects to over 400 devices and data sources, including CGM, blood glucose meters, scales, blood pressure devices, fitness trackers, pharmacy and clinical laboratory data. Given Welldoc's device-agnostic approach, preferred supplies/consumable products are dictated and provided by the client. Welldoc can configure the app to support device/supply ordering functionality from within the application if so desired. This also prevents any interference with existing formulary strategies.

As we determine new functionality to support the management of complex chronic conditions, we continue to work with the FDA to determine the pathway for new clearance requirements across our platform.

*Welldoc Diabetes Rx/OTC is an FDA-cleared medical device (“BlueStar”), intended for use by healthcare providers and their adult patients with type 1 or type 2 diabetes. For full labeling information, visit www.welldoc.com. The other Welldoc products are non-FDA-cleared and intended to promote general wellness and education/self-management of various chronic disease states.

Azodha Platform overlays and overcomes challenges of existing tools in healthcare ecosystem such as EHR, CRMs etc 

Key differentiators include:

• Modern patient facing capabilities like self scheduling, seamless and secure logins, interactive chat with care teams, voice and natural language based chat assistance, configurable patient app and portals, integrated SDOH support, digitzed patient surveys etc.

• Seamless Remote Patient Device Integrations: Azodha supports a wide range of devices for real-time data visualization and monitoring, ensuring comprehensive care coordination.

• Patient data summary and insights, with personalized patient care plans and recommendations

• Operational enablement beyond EHR based on provider business model

• True Interoperability: Integration across provider ecosystem with existing EMRs, CMS, RCM and other tools enhancing integrated patient care and operational efficiency.

• Dispatch & logistics to enable home based care delivery

Azodha Platform stands out in the competitive landscape with unique features and capabilities:

• API based backed whitelabelled platform enabling fully configurable user journeys and UI configuration

• AI driven personalization and operationalization of AI in patient interactions and provider operations 

• Rapid Implementation in 4-6 weeks

• Buy to build approach reducing TCO by 3X

• SaaS based licensing approach reducing technology spend by 70%

 • Azodha seamlessly integrates with existing EMRs, CRMs, HIEs, RPM, Wearables to streamline patient and provider experience.