Welldoc is committed to providing a product that can be accessible to members of all populations. We have demonstrated success in many hard to support populations including Medicaid, Medicare and rural (our most recent clinical study). Welldoc's FDA clearance and clinical rigor validates our dedication and commitment to overall public health. Language- All digital coaching through the Welldoc App is at a 5th grade reading level. The Welldoc solution is available in English and neutral Spanish. Welldoc also has the capability to expand our platform to other languages in the future. Device Agnostic The Welldoc application has cross-device operability with over 400 fitness trackers, blood glucose, continuous glucose monitoring, blood pressure, weight scales, labs and pharmacies. Full list available on request. Our platform being device agnostic allows plans to either keep their existing product formularies or when ready to change product formularies have the assurance that any brand selected will integrate with the Welldoc platform. Welldoc is not a strip company so we will not be changing members to a specific brand and we will not be shipping supplies on a monthly basis. Our goal is to reduce DME and Pharmacy spend. Members can keep their current devices and our client will not get any member complaints or service disruptions. SDOH Screening Welldoc strives to combat health iniquities to improve care through utilizing surveys to identify risk for depression, behavioral health needs, and social determinants of health. When members respond, the information is shared with identified client care teams/clinicians for outreach and support. Customer Crae Customer care supports members in both English and Spanish, with a language line available for others languages. Customer care supports account creation, onboarding, understanding app features, and syncing devices. Customer care hours can be modified upon request to satisfy area time zones and other specific needs to accommodate and satisfy program and contractual needs.

A good cardiometabolic condition management program uses effective communication and data collection technologies to provide ease of access to patients and to facilitate better risk stratification via the real-time data collection from physiological measurement devices or patient self-report metrics. From a cost-effectiveness perspective, it is important to provide a range of services to match patient need. Welldoc can either power our customer's Care Team or we can augment our technology platform with our own partner. When we bring our partner to an engagement, through the use of Welldoc’s technology and programs and pairing this with our clinical services team and experience, we have an excellent methodology for targeting higher touch, wrap around services for higher risk patients and lower touch, preventive services for lower severity, but still at-risk groups. Ultimately, we seek to ensure deployment of clinical resources to those patients that are at highest risk of increased emergency department and hospital utilization while working to lower risk in the entire population via preventive coaching and FDA cleared digital programs.

Welldoc offers reporting packages at the individual patient as well as population level. Patient Level Reporting: Health (Smart Visit) Reports – On a routine/scheduled basis, or as needed between visits, the Smart Visit Report will be shared with our client's clinical team to summarize the patient's current clinical situation, including clinical decision support grounded in evidence based guidelines for our client's clinicians to review suggested self-care behaviors, potential medication alternatives, etc. Patients can also view this report on demand through the patient facing application The Smart Visit Report includes: - 90-day cardiometabolic biometric data summary - Medication plan summary - Trends graphs giving immediate visibility to effectiveness of diabetes management plan and any particular time of day challenges - Clinical and patient self-management summary - Evidence-based clinical decision support recommending potential care plan adjustments based on the data for consideration by the HCP, citing clinical guidelines, and - Optional daily logbook, containing patient data for the past 30 days, including imported and manual cardiometabolic entries, medication adherence, sleep, activity, and member notes adding context to the data inputs. In addition to the Smart Visit Reports, patients receive weekly reports that provide insight into medication adherence, glucose trends, diet and activity summaries and allow them to plan for the upcoming week. The weekly report allows the patient to view weekly glucose patterns to inform and optimize treatment plans Population Level Reporting: Population reports are available to our customer stakeholders on a regular basis (typically monthly) and include the following information: 1. Demographic and Health History 2. Active User Summary and Persistence Summary 3. Blood Glucose Trends (includes Average and Maximum Blood Glucose by Journey Month) and In-Target Glucose by Journey Month 4. Blood Pressure Trends 5. Weight Trends 6. Medication Breakdown 7. Device and Health Data Connectivity 8. Feature Engagement Summary (includes Top 5 Feature Use by month) 9. Education Summary 10. Care Coordination Summary 11. Health and Quality Measures Summary 12. A1C trends 13. CGM Analytics Population Management

Welldoc offers the capability for in-app two-way bidirectional asynchronous chat for 1:1 communication between member and case/care managers that can be initiated by either member or case/care manager. We offer the option of secure asynchronous text or via video chat with one and/or both available to be “turned on” for our customers. In addition, our capability allows for population level messages to be sent to all or a cohort of members by their case/care manager through and in app messaging feature. Case/care managers can monitor incoming messages, respond to chats, initiate video calls, and generate in-app messages from the Welldoc care management portal.

Our platform provides condition specific, customizable care plans and pathways for clinical decision support and patient engagement through.

Our digital-first platform includes artificial intelligence (AI) driven coaching which provides personalized, actionable guidance and longitudinal feedback based on the six dimensions of health: (1) Symptoms, (2) Food, (3) Activity, (4) Psycho-Social, (5) Medications and (6) Labs to help support the patient throughout their chronic care journey. Our program contains over 40,000 FDA approved coaching messages. Our clinical rigor is demonstrated through our FDA cleared product with 11 510k FDA clearances and 90+ peer reviewed publications and journals demonstrating clinical outcome.

Welldoc has a flexible integration approach Welldoc offerings include the ability to integrate directly into the client's case/care management solutions via Single Sign On (SSO) Integration allowing seamless experience to the care team end users. We support different SSO including SAML, OKTA etc. In addition, Welldoc also offers support via REST API and can easily integrate external APIs such as 'Eligibility API' for real time eligibility checking during patient onboarding and tailor the experience to each patient/user. For clients that do not have APIs we can also accommodate them using secure files exchange via SFTP. With the help of our strategic vendors such as Xealth, Redox or ZeOmega/Jiva (or other Care Management Platform vednors/technologies), we have clients where Welldoc is integrated directly into Care Management/EHR systems allowing write back capabilities via Flowsheet or In Basket messaging. As applicable for those who already have advanced member facing digital assets, we have also developed Software Development Kit (SDK) and API (Application Programming Interface) capabilities that enable the client to build in the Welldoc platform features and functionality directly into your digital assets. Our current set of SDKs are “UI-less” which allows you the flexibility to integrate based on your business needs. One of the major advantages of Welldoc platform is that it is device agnostic. The Welldoc platform leverages patients’ existing Smartphones and integrates with over 400+ connected devices and data sources, including: -Blood glucose meters -Blood pressure monitors -Weight scales -Fitness trackers -Continuous Glucose Monitors (CGM) A device agnostic approach allows individuals to use their existing technology which helps to overcome the inertia and challenges of learning how to use a new set of device(s) as part of starting a new program. We leverage an app based/smartphone driven solution to take advantage of the technology that most patients have with them throughout the day. Our solution also provides connectivity to pharmacies (CVS, Walgreens, Rite-Aid), laboratories (Quest, LabCorp) and patient portal data sources. Data is the key to our personalized coaching experience, and we strive to make it easy for patients to centrally capture and connect their vital health data within the app without having to spend an inordinate amount of time doing daily data entry. A device agnostic approach fosters a relationship between your patients and their providers who can continue to prescribe formulary-covered devices that they and their patients are comfortable with. As your plan optimizes its formulary through coverage changes, Welldoc will work with you to assure connectivity to any new devices. If desired, we have partners that can source additional devices/connection that are not currently part of the program

For Patients: Our solution is delivered though a mobile app primarily with webs support For Care Teams: Web Portal

Welldoc is FDA approved for individuals with T1 or T2 on insulin. Medications (including insulin) can be tracked. Advanced insulin capabilities include basal and bolus dose titration program and Bolus Calculator. Insulin pump education and support has been built into Welldoc and is currently under FDA approval.

Azodha schedular component can integrate with your existing EHR or independent schedular to meet unique scheduling needs and limitations. This module can also be used standalone as a schedular replacement. It offers: 1> Patient Self Scheduling: Patients can view available time slots in real time and select the most convenient option, minimizing delays and reducing the risk of dropouts. This seamless scheduling experience enhances patient satisfaction by making the process smoother and more accessible. 2> Provider Operations/Call center Scheduling: Azodha provides healthcare providers with a streamlined solution for booking and managing appointments for home care, virtual care as well as for physicians office. Providers can easily view real-time availability and prioritize appointments based on staff location, availability, type of appointments, acuity and patient history. This system enhances operational efficiency and optimizes provider schedule to reduce patient wait times.

Azodha’s Intake & Virtual Waiting Room feature revolutionizes the patient experience by offering a seamless, integrated solution for virtual care. 1> Digitized patient onboarding, consents in secure manner prior to appointments 2> Scheduling integrated with virtual wait rooms enables telehealth for home care, tele only or hybrid (in person at home plus virtual team). 3> Patients, providers, and staff all have access to the virtual waiting room, which offers real-time insights into appointment status, wait times, queue management, chat with caregivers and patients (before, during and after the appointment). 4> The system also includes the integration of wearable devices and remote patient monitoring, ensuring that providers have up-to-date health data within the virtual room at their fingertips. 5> Patients are kept engaged with timely notifications and reminders, and they can easily communicate with providers or staff through built-in chat options. 6> Care Team Collaboration with internal notifications sent when field staff or providers need to join the virtual room, dial in internal and external guests to collaborate on patient care and integration with other tools to allow pre, during and post appointment collaboration. Azodha’s Intake & Virtual Waiting Room is designed to keep the entire care journey connected, efficient, and patient-centered from start to finish.

Azodha’s Virtual Encounter feature provides a comprehensive and streamlined platform for telehealth visits with features such as 1> Inviting guests to tele visit using calling, text or email 2> Calling patients 3> Patient Chat 4> Internal Care Team Chat 4> EMR integration to access patient clinical data 5> RPM Integration to see patient vitals 6> Exchange documents and education material with patients via chat 7> Screen sharing 9> Configurable virtual backgrounds 10> Integration of language services 11> Notifications for timely meeting attendance 12> Appointment sequencing based on patient acuity and wait times

Azodha's Virtual Encounter feature offers powerful tools for documentation and driving seamlessly actions with existing provider workflows. 1> Providers can access existing patient summary from the EHR 2> AI based care plan generation based on the gathered data, allowing providers to review, confirm, or revise recommendations 3> Clinical decision augmentation based on patient information and evidence based guidelines 4> Automating actions like scheduling patient appointments, order prescriptions or labs etc

Azodha's advanced Gen AI framework provides deep contextual understanding of user queries. This allows our AI assistant to grasp nuance, intent, and domain-specific terminology to provide highly relevant, informed responses.

Our platform is designed to seamlessly integrate with EMRs to drive automation. Automation actions like scheduling patient appointments, order prescriptions or labs

Safeguarding your data is our top priority. Azodha employs industry-leading security practices, including end-to-end encryption, secure cloud hosting, and granular access controls. We are GDPR, HIPAA and SOC 2 compliant, ensuring the highest standards of data protection.

Azodha's AI assistant engages in fluid, human-like conversations. Powered by advanced dialog management and natural language generation, it can handle multi-turn interactions, clarify ambiguity, and provide thoughtful, personalized responses - creating an intuitive user experience.

Built on a robust, cloud-native architecture, Azodha effortlessly scales to handle high volumes of concurrent users and queries. Our auto-scaling infrastructure dynamically adjusts capacity based on demand, ensuring consistently fast response times.

The education curriculum and coaching is based on publicly available, evidence based clinical standards that focus on supporting a broad, diverse population. Language/communication in the app is written to a 4-6th grade level

The app is available in a neutral US Spanish, with cultural changes made for the target audience.

The Welldoc application has cross-device operability with over 400 fitness trackers, blood glucose, continuous glucose monitoring, blood pressure, weight scales, labs and pharmacies. Full list available on request. Our platform being device agnostic allows plans to either keep their existing product formularies or when ready to change product formularies have the assurance that any brand selected will integrate with the Welldoc platform. Welldoc is not a strip company so we will not be changing members to a specific brand and we will not be shipping supplies on a monthly basis. Our goal is to reduce DME and Pharmacy spend. Members can keep their current devices and the client will not get any member complaints or service disruptions.

Welldoc continues to optimize our AI by integrating social determinants of health. This is an integral part in understanding how different segments of populations and ensuring our AI driven coaching continues to be personalized and supportive of an individual's journey. One example that showcases this is our partnership with the New York City Health and Hospital System. We are successfully integrating our solution into their health ecosystem, which supports an extremely diverse population.

Welldoc has incorporated cultural competency, social determinants of health and root cause factors into our holistic approach across product development, engagement and advancing our AI. Product: The Welldoc food database is large and diverse, representing a diverse multicultural variety of cuisines/foods.

Welldoc has incorporated cultural competency, social determinants of health and root cause factors into our holistic approach across product development, engagement and advancing our AI. Product: The Welldoc food database is large and diverse, representing a diverse multicultural variety of cuisines/foods. This continues to be updated on a regular basis in line with product releases. The education curriculum and coaching is based on publicly available, evidence based clinical standards that focus on supporting a broad, diverse population. Language/communication in the app is written to a 4-6th grade level The app is available in a neutral US Spanish, with cultural changes made for the target audience We have an extensive human factors approach integrated into our product testing, and ensure that our app is tested across a diverse population of individuals living with chronic conditions. Engagement: Welldoc prides itself on partnering with our clients to develop an engagement approach that supports a client's diverse population. Engagement is based on segmenting the population in a way that ensures that individuals are receiving the right information at the right time in their journey. We can work with you to ensure that race, age, geography, social determinants of health are incorporated into our engagement and communication strategies. Welldoc also supports Spanish language engagement and communications and customer care Welldoc has a market research and survey approach to continue understanding and obtaining feedback from the users of our product. This feedback is considered as we enhance our product offerings and capabilities. Advanced AI: Welldoc continues to optimize our AI by integrating social determinants of health. This is an integral part in understanding how different segments of populations and ensuring our AI driven coaching continues to be personalized and supportive of an individual's journey. One example that showcases this is our partnership with the New York City Health and Hospital System. We are successfully integrating our solution into their health ecosystem, which supports an extremely diverse population.

Azodha platform is fully configurable to support multiple languages, ensuring accessibility for diverse patient populations. The platform provides inclusive language services tailored to the unique needs of each community. This flexibility allows patients to communicate with their healthcare providers in their preferred language, promoting equitable access to care and enhancing the overall patient experience.

Azodha ensures compliance with industry-leading data privacy and security standards, including HIPAA and SOC 2. The platform safeguards patient information through advanced encryption protocols, secure data transmission, and access controls. Azodha also builds trust by transparently communicating how patient data is used and offering patients full control over their data. This ensures that only authorized care team members access the information, reinforcing security and empowering patients with the ability to manage their data usage options.

Azodha provides timely support and training to improve digital literacy and ease of use through multiple channels. We offer business hour support, comprehensive training documents, videos, user manuals, and a dedicated support team. These resources ensure that users have the guidance they need to efficiently navigate the platform, enhancing both the user experience and platform accessibility.