Fully HIPAA compliant from beginning to end

We follow all safeguards to ensure that your customers’ electronic health information is protected, and so do the companies we work with.

Secure data storage and encryption

Textline stores consent in HIPAA-compliant cloud environments, and we follow standard encryption protocol to protect your data.

Automated patient consent made easy

Our platform features built-in automation to obtain, document and store patient consent, which makes the process hassle-free for your team.

Textline offers fully HIPAA compliant and secure business texting plans for healthcare providers and their business partners in order to protect sensitive data.

Take advantage of the ease and convenience of business texting—while knowing that your customers’ health information is secure. The best part is that your customers don’t need to download a separate app.

Textline follows all safeguards to ensure that your customers’ electronic health information is protected, and so do the companies we work with. We store consent in HIPAA-compliant cloud environments and we follow standard encryption protocol to protect your data every step of the way. Our platform features built-in automation to obtain, document, and store patient consent, which makes the process hassle-free for your team.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Our platform features built-in automation to obtain, document, and store patient consent, which makes the process hassle-free for your team. The patented interface also prevents messaging until consent is received, mitigating your team's risk.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.