Mend 2-Way Secure Messaging can be used to conduct messaging visits, real-time messaging, or asynchronous conversations. When a new message arrives, users are alerted via text and email. Staff and providers are in full control of when conversations are started and stopped. Accenture reports that 69% of patients want to communicate with their provider through secure email. Mend messaging visits can be gated by a flat cash pay fee and allow patients to ask questions, request prescription refills, or get care for minor issues in a HIPAA compliant, ease-to-use experience. Simply set a flat fee commensurate to a co-pay amount. Mend can allow patients to start a two way secure messaging visit after answering triage questions and submitting a successful payment. 2-way secure messaging is great for ad-hoc digital workflows like sending a doctor’s note to a patient. Messages can be sent to groups or individuals and can include documents or images.

Since “I forgot” is the #1 reason patients no-show, you need a simple, robust solution for appointment reminders. One that’s automated and integrated. One that’s shockingly easy to use and maintain. One that ensures more patients walk through your doors, on time, ready to be seen. That’s what you get with Appointment Reminders from Zenig. We utilize call, text messaging and email to connect with your patients in the way they want to connect.

Zenig designs and develops software for healthcare providers to optimize the patient journey in hospitals, clinics, and physician practices. Our innovative solutions improve patient loyalty through faster check-in and reduced wait times, improve operational efficiency by identifying bottlenecks for improvement, and increase staff productivity by providing visibility of patient journey status.