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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Avel eCare Pharmacy
Avel eCare Pharmacy

0 review

ThinkAndor® Virtual Visits
ThinkAndor® Virtual Visits

0 review

Categories

Solutions

Description

Product Description:

Hospital pharmacists play a vital role in medication safety and the prevention of adverse drug events, which is why regulatory agencies recognize the need for 24-hour pharmacist medication review. With Avel eCare pharmacy, hospitals and health systems can fill their staffing gaps and reduce burnout by having access to Avel’s pharmacy team available around-the-clock to provide excellent patient care.

This team of licensed, hospital-trained pharmacists are experienced in clinical settings, familiar with appropriate monitoring parameters for drug efficacy and side effects, manage fluid compatibilities, and understand hospital workflows. In partnership with local care teams in 153 sites, Avel eCare pharmacists have conducted 32,561 interventions, helped facilities avoid 7,452 adverse drug events, and provide a 17-minute average turnaround time. In addition, these services ensure:

Accurate and efficient medication order entry, review and clinical pharmacy services whenever you need it

Reduced risk of medication errors and adverse events

Compliance with regulations and your medication practices

About Avera eCare:
Avera eCARE® is a national leader in virtual health care with a proven 25-year record in visionary thinking. We’re using innovation to find new ways to connect our specialty care providers to health systems — both large and small.
Product Description:

ThinkAndor® is an AI-based platform that empowers HIPAA-compliant clinical workflows for enhanced patient and provider engagement through virtual visits. This encompasses standard patient-provider calls, asynchronous chats, team multi-disciplinary sessions, and the following features:

  • Virtual visits launched from EHR
  • Voice-to-text clinical notes
  • Secure collaboration channels, including multi-disciplinary virtual sessions with the patient
  • ThinkAndor® AI virtual assistant provides relevant content and clinical context to visits and care teams
About Andor Health:
At Andor Health, our mission is to change the way care teams connect and collaborate. By harnessing machine and human intelligence, our cloud-based platform unlocks data stored in electronic medical records to deliver real-time actionable intelligence to care teams – both inside and outside of their enterprise. By optimizing communication workflows, our solutions accelerate time to treatment, decrease clinician burnout, and drive better patient outcomes. Built on an AI/ML framework, healthcare institutions and clinicians can self-configure the signals and workflow actions as you would any device connected to the internet, and personalize the intelligence they need at the right moment in time to provide better care.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

ThinkAndor® supports multilingual and omni-channel virtual visit sessions between patients and providers without the need for downloading an app. Patients can schedule virtual visits from a white-labeled digital front door and join sessions through a link sent via SMS/text or email, while providers can launch directly from the EHR. Patients can also add family members or caregivers in the virtual wait room and providers can invite colleagues for multi-disciplinary calls using the embedded AI bot within the session.

ThinkAndor® supports a comprehensive virtual waiting room with a configurable set of intake forms. In this process, patients can complete a device and browser check, review their symptoms, and upload images. Shortly before the visit, patients can add family members or care givers and improve accessibility through features like closed captioning. Providers/care team members can track a patient’s progress in the queue and alert them when the provider is ready to begin the session.

ThinkAndor® provides highly-resilient video call capabilities with the ability to toggle to phone/audio and support multi-party sessions. The presence of the ThinkAndor®AI Bot during visits acts to track time, surface clinically relevant content for the clinician, and create SOAP notes once the session has concluded. Additionally, ThinkAndor® can support asynchronous communications for lower acuity conditions. These can be escalated to synchronous calls if a clinician determines that the patient’s status has degraded.

ThinkAndor®’s bidirectional integration with the client EHR allows users to leverage existing patient demographic/medical information and upload new documentation. The use of generative AI allows for the automatic creation of clinical notes, like SOAP notes. The dashboard allows clinicians to both monitor active signals from patient inputs and devices as well as review past documentation in the patient’s details. This improves workflow orchestration and enables faster interventions to yield improved patient outcomes.

ThinkAndor® has the ability to support eligibility, prescription, lab, order, and referral integrations through third-party integrations and core host systems such as the client’s EHR. Relevant information from orders can be surfaced by the ThinkAndor®AI Bot and brought to the attention of providers through preconfigured alerts and escalation pathways. The ThinkAndor®AI Bot also acts to send follow ups to both patients and providers at a predetermined cadence if tasks remain unaddressed.

Andor Health provides both remote and on-site technical support as needed by customer institutions. Andor Health maintains a help desk to receive service-related inquiries from the client via designated means during the client’s business hours, excluding Andor Health observed holidays, and Andor provides clients with extended support outside of business hours via telephone for critical issues. Per the specific implementation and the client’s needs, Andor can stand up educational materials and assign the appropriate routing for patient concerns.

Staffing is not a direct component of the Virtual Visits pillar, but Andor Health's partnerships with third-part staffing services and use of our Virtual Visits software as an underlying component of other use cases act to address this need. For more information, check out our general solution listing, "ThinkAndor," or our specific "ThinkAndor - Virtual Hospital" product listing.

Andor Health uses PowerBI to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback.

Use Cases

Description:

Antimicrobial Stewardship

Avel eCare Pharmacy also offers providers the support they need to create, implement and maintain an antimicrobial stewardship plan. When customers take advantage of our Antimicrobial Stewardship services they’ll have the expert oversight needed to:

  • Improve the use of antimicrobial medications
  • Enhance patient outcomes
  • Reduce resistance to antibiotics

Reduce Antimicrobial Resistance

The Centers for Medicare & Medicaid Services, The Joint Commission and the Centers for Disease Control and Prevention recommend that all health care settings use antimicrobials judiciously to reduce the likelihood of antimicrobial resistance.

Look to our expert pharmacists to:

  • Verify that antimicrobials prescribed for common infections (urinary tract infection, pneumonia, skin and soft tissue infection, clostridium difficile, methacillin-resistant staph aureus, etc.) comply with standards, clinical guidelines and protocols in your institution
  • Follow culture results to ensure the organism is covered by the antimicrobial regimen and to suggest a more narrow-spectrum treatment, if appropriate
  • Ensure appropriate dosing of agents based upon renal and hepatic function
  • Provide patient-specific pharmacokinetic dosing, such as aminoglycosides or vancomycin

If a facility does not have an on-site pharmacist, Avel eCare Pharmacy can also complete an antibiotic review within 48 hours to achieve compliance with the antibiotic time out.

Consultative

Enhance your Avel eCare Pharmacy experience with advanced two-way video technology. When you take advantage of our live audiovisual and still image services, you can support pharmacy services with:

  • Patient discharge consultations
  • Remote supervision of nurse sterile medication preparation
  • Remote supervision of nurse automated dispensing cabinet refills
  • Verification of medications removed from pharmacy after-hours
  • Identification of patient medications brought from home
  • Video consultations between Avel eCare Pharmacy staff and your health care professionals

Outpatient

Support medication safety and pharmacy services at your facility through Avel eCare Pharmacy’s remote review and verification of outpatient orders. Our Outpatient Services include:

  • Review and verification of medication orders for your hospital outpatients such as dialysis, infusion therapy, chemotherapy, outpatient antibiotic therapy, etc.
  • Remote video supervision of nurse sterile medication preparation
  • Chemotherapy orders that are checked by two independent pharmacists such as one on-site and one Avel eCare Pharmacy or two independent Avel eCare Pharmacy checks
  • Clinical monitoring of outpatient therapies during a course of therapy

Medication Review

Avel’s Medication Review services ensure that customers meet federal regulations with 24/7 pharmacist oversight of any newly ordered medicine before it’s administered. Facilities with Avel eCare Pharmacy support can increase patient safety and regulatory compliance through the prospective review of medication orders, including:

  • Allergy history
  • Dosage recommendations
  • Drug compatibility
  • Duplication of therapy
  • Lab review
  • Patient demographic information
  • Potential interactions
  • Substitution recommendations

These reviews are available for inpatient, outpatient, emergency room, and other departments as needed with response times averaging 20 minutes or less.

Pediatric use cases:

None provided

Users:

Pharmacists

Description:

Description:

ThinkAndor ® is the first-to-market virtual health collaboration platform leveraging AI-powered models, like OpenAI/ChatGPT, to orchestrate virtual collaboration experiences with clinical context. Our platform, ThinkAndor®, coordinates contextual workflows across all Virtual Visit scenarios, as well as four corresponding key pillars of virtual health: Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, & Virtual Community Collaboration.

ThinkAndor® has received multiple awards, including being ranked the #1 Virtual Care Solution by Black Book in 2023 with the Highest Client Satisfaction! In 13/18 KPIs, Andor Health ranked #1 across all 5 pillars of virtual health & collaboration. Our deep integrations with EHRs like Epic, Cerner, and Meditech allow ThinkAndor® to extend the following award-winning workflow orchestration capabilities to health systems:

  • Voice-to-text clinical notes during patient visit sessions
  • Track patient progress through the digital front door to reduce abandonment rates
  • Multi-disciplinary visit sessions
  • ThinkAndor AI virtual assistant surfacing relevant content and clinical context for visits and care teams
Pediatric use cases:

ThinkAndor® can support a variety of pediatric workflows, from orchestrating all digital front door experiences to care plans configured by condition or custom workflows pursuant to requirements from the client.  

Users:

Users:

We have a number of prominent pediatric hospitals as clients, including:

  • SickKids | The Hospital for Sick Children
  • Cincinnati Children’s Hospital 
  • Medical University of South Carolina (MUSC)
  • Orlando Health Arnold Palmer Hospital for Children

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Client Types

None provided

Awards

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No awards image

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Around-the-clock support from our Avel eCare Pharmacy team will help your facility achieve:

  • Patient safety through timely medication reviews, verifications, reconciliations, pharmacist–directed interventions and monitoring to reduce the risk of adverse drug events
  • Reduction of post-discharge adverse drug events and readmissions with pharmacist discharge consultations. Connect with our pharmacists to provide individual patient education on medications prior to discharge
  • Continuity of care by following your facility’s medication use protocols, regardless of the time of day or day of the week. Your clinical staff always has an on-duty Avel eCare Pharmacy pharmacist to consult if questions arise
  • Improved staff confidence and satisfaction through 24-hour access to pharmacists for consultations and questions. For example, your nurses can focus on nursing when they don’t need to fill the role of an overnight pharmacist
  • Increased flexibility for on-site pharmacists to actively engage in direct patient care while medication orders are handled remotely. Vacation days, leaves of absence and staff shortages can be covered with minimal disruption to your team
  • Increased cost-effectiveness and savings from fewer adverse drug effects and the ability to customize Avel eCare Pharmacy services to your facility’s needs
Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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Videos

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Company Details

Founded in 2018

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