SteerLuna is a conversational AI voice and chat solution designed to automate high-volume, low-complexity patient interactions across phone, web, SMS, and chat. Luna matches callers to their EHR record (Epic, Cerner, athenahealth, etc.) in seconds, handles scheduling and rescheduling, processes refill requests, answers FAQs, and routes complex calls to staff when needed.

The result: dramatically reduced wait times, lower call abandonment, and a more accessible, multilingual patient experience. Luna operates 24/7 with no additional staff burden, allowing health systems to reclaim thousands of labor hours while improving patient satisfaction.

Key Capabilities:

• 24/7 conversational voice & chat
• Real-time EHR authentication & scheduling
• Rx refills & appointment management
• Multilingual access
• Smart routing & escalation
• Omnichannel deployment (phone, web, SMS)

Ideal for:

Hospitals, health systems, ASCs, and medical groups managing high call volume or staffing shortages.

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Say goodbye to endless voicemails, mountains of messages, and phone tag that won’t quit. Navigator is here to interface with patients like a new virtual customer service agent, capable of seamlessly handling patient requests across phone, SMS, and chatbot interactions. Save staff time by offering natural, conversational AI interactions that address simple patient needs. No more tedious repetition of requests and context with each handover; Navigator remembers previous interactions and carries them across channels. Patients can manage appointments, request refills, and more – saving valuable time for clinical workflows.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Discoverability

• Simplified User Experience
• Integrated SEO, SEM, and SMM
• Healthcare Purpose-Driven UX
• Personalized Self-Service Tools 

Optimize Care Access

• Voice, Web, Chatbot and SMS Scheduling
• Smart Routing & 1 Click Scheduling for existing patients
• Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
• Integrated Modern Communication Tools
• Referral Automation

Personalized Outreach

• PX Command Center Enables Longitudinal Patient Engagement
• Supports Administrative As Well as Clinical Workflows
• AI Event-Based Decision Tree Foundation Makes It Very Extensible

Patient Insights - Post Visit

• Integrated experience of managing PX before, during and after the visit
• Leverage Service Recovery Feedback As Growth Enabler
• Resolve PX Issues in a fraction of time 

Virtual Check Ins

• Voice, Web, Chatbot and SMS Outreach
• Automated Triage and Escalation
• OnDemand TeleMedicine Integration
• AI based Fast Tracking/Smart Routing of High Risk Patient Needs

Discoverability

• Simplified User Experience
• Integrated SEO, SEM, and SMM
• Healthcare Purpose-Driven UX
• Personalized Self-Service Tools

Optimize Care Access

• Voice, Web, Chatbot and SMS Scheduling
• Smart Routing & 1 Click Scheduling for existing patients
• Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
• Integrated Modern Communication Tools
• Referral Automation

Personalized Outreach

• PX Command Center Enables Longitudinal Patient Engagement
• Supports Administrative As Well as Clinical Workflows
• AI Event-Based Decision Tree Foundation Makes It Very Extensible

Patient Insights - Post Visit

• Integrated experience of managing PX before, during and after the visit
• Leverage Service Recovery Feedback As Growth Enabler
• Resolve PX Issues in a fraction of time

Virtual Check Ins

• Voice, Web, Chatbot and SMS Outreach
• Automated Triage and Escalation
• OnDemand TeleMedicine Integration
• AI based Fast Tracking/Smart Routing of High Risk Patient Needs

Navigator integrates two months' worth of contextual information from Luma interactions and EHR to conduct a seamless, natural customer service interaction

Luma's depth of integration into the EHR lends functionality and streamlines work processes