Route Customers to Their Personal Agent

Customers want to reach the right healthcare department and the right agent. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.

Comprehensive HIPAA Compliance

Bright Pattern’s omnichannel contact center platform is fully HIPAA-compliant. Designed with healthcare providers in mind, Bright Pattern provides secure transmission and storage of data during customer service, and ensures agents are following HIPAA protocols. Bright Pattern utilizes:

• Roles-based access controls
• Encryption of data transmissions
• Powerful scripting language to collect, transfer, and process customer data

These technologies guarantee HIPAA-compliant call tracking.

AI-Powered

Bright Pattern’s platform powers medical contact centers and service teams through the use of AI. Utilize powerful AI to automate basic tasks for workforce optimization like scheduling appointments and automatic billing. Boost agent productivity in real-time through powerful agent assist with features like sentiment and text analysis.

Greater Customer Satisfaction

Ensure exceptional customer experience and patient experience on 100% of all interactions on any channel. Utilize powerful analytics to ensure interactions with call center agents have high CSAT scores and improve first call resolution. Gain access to powerful data and insights into your contact center, and ensure best practices are being implemented in your healthcare call center.

Powerful CX Features for Healthcare

Artificial Intelligence

Utilize industry-leading artificial intelligence for omnichannel routing, task automation, and quality assurance.

True Omnichannel

Provide customer support over all digital channels. Utilize channels like voice, video, SMS, and text messaging for proactive patient communications.

Cloud-Based

Powerful cloud customer experience platform. Organizations of all sizes can gain access to advanced, new features easily.

CRM Integration

Integrate with any major CRM, like Salesforce and Microsoft Dynamics, or your own system of records. Track the customer journey from beginning to end.

Intelligent Routing

Utilize AI-powered automatic call distribution (ACD) and interactive voice response (IVR) features to route patients to a suitable live agent.

Automated Quality Management

Gain insights into your healthcare call center and ensure exceptional customer experiences with omnichannel, AI-powered quality assurance.

Healthcare:

• UnitedHealthcare

Non-healthcare:

• American Girl
• Bentley
• Pepsi
• Randstad
• Rasmussen College
• Republic Wireless
• Sun Country Airlines
• Toyota
• YMCA
• Zillow

Ambience’s suite of AI applications includes:

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AutoScribe: A real-time AI medical scribe that generates comprehensive notes across all clinical specialties–including emergency medicine and hospital medicine–and integrates directly with all major EMRs;

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AutoCDI: A point-of-care CDI assistant that analyzes conversations and past EMR context to ensure that ICD-10 codes, CPT codes, and documentation all appropriately support each other, as well as full audit trails for revenue cycle teams;

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AutoRefer: AI software that improves handoffs by composing clinically relevant and well-organized referral letters to specialists for expert consult and from specialists back to primary care for long term management;

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AutoAVS: An after-visit summary tool that creates comprehensive educational handouts for patients, families, and caregivers, tailored specifically to each visit, and translated into their language of preference;

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AutoPrep (coming soon): Intelligent pre-charting that equips clinicians with relevant context and suggestions for the visit agenda, along with predictive 'suspecting' to unveil potential conditions for screening.

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https://www.prnewswire.com/news-releases/ambience-healthcare-raises-70m-to-scale-the-most-comprehensive-ai-operating-system-for-healthcare-organizations-302054056.html

Ambience Healthcare partnered with Pediatric Associates -- the largest private pediatric primary care group in the United States -- to co-create the single best AI solution for pediatrics. Ambience was designed to support the unique care model, workflows, and coding and billing requirements of pediatrics.

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https://www.prnewswire.com/news-releases/pediatric-associates-and-ambience-healthcare-partner-to-redefine-pediatric-care-with-generative-ai-302092581.html

• John Muir Health 
• University of California, San Francisco
• Memorial Hermann Health System
• St. Luke's Health System (Idaho)
• Eventus WholeHealth 
• Pediatric Associates
• Alpine Physician Partners
• Cityblock Health