Our multimodal communications approach enables us to personalize the consumer experience based on individual preferences. We balance technology and seeking a deeper understanding of who people are, with human touch, to build trust and connect with culturally diverse communities. We then curate and deliver a dynamic member experience that leverages behavioral economics, engagement best practices, and cultural context to consider each person's needs, wants, and experience. The result is greater success in closing gaps in care, along with improved ratings across relevant quality measures, while driving health equity by ensuring that all consumers get the care they need and deserve.

SameSky Health is a cultural experience company that removes barriers to care and forms meaningful relationships to bring people to health. We guide health plan members on their annual wellness journeys by building trusted relationships that encourage dignity, autonomy and companionship as they navigate disparate life experiences within a complex healthcare system.

Launched in 2017, SameSky Health engages 2.3 million+ members across 15 states, in 25+ different languages. The company’s cultural expertise and technology-based solutions enable health plans to grow member engagement, improve quality measures and increase overall health outcomes. We are on a mission to create cultural connections for a healthier, more equitable world. SameSky Health is based in North Hollywood, CA. To learn more, visit www.sameskyhealth.com.

Our unique HRA solution uses conditional, dynamic, and conversational questionnaires that are easy to use and understand. Loyal’s comprehensive HRA library consists of 24 HRAs across multi-disciplinary service lines.

• Behavioral Health
• Cardiovascular
• General Health
• Neurology
• Oncology
• Orthopedics
• Pulmonology
• Weight Management

Benefits:

• HRA content stays up-to-date with evolving health science advancements using advanced risk assessment algorithms, clinically validated content, and an industry-recognized scoring system.
• Guide consumers through each step of the HRA process and provide them with evidence-based risk reports and simple next steps.
• Leverage smart exclusion logic to only reach out to patients if appropriate.
• Deploy assessments as customizable landing pages, chat integrations, or Loyal search integrations.
• Track every interaction and get comprehensive reporting to better identify and address gaps in care.

Results:

• Increased conversions up to 5X more than other HRA solutions
• Identifies patient risk levels for more efficient triage and accurate patient provider matching
• Leverages existing patient population data sets for reactivation campaigns, reducing the resources needed for new patient acquisition.

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

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Adaptive technology: Our proprietary, dynamic logic determines appropriate messaging and preferred communications modality throughout the consumer's annual health journey, contextualizing messaging based on each unique circumstance. 

Cultural intelligence: Our development process ensures that we look at culture through a holistic lens, informing every aspect of our platform, and our content. Beyond technology, our Community Health Guides interact with consumers, informed by their own diverse cultural backgrounds. 

Continuous improvement: Extensive testing of our interactions allows us to optimize our content, while feedback from consumers informs updates to our culturally relevant messaging.

Personalized experience: The more we learn about each person during their journey, the more personalized our engagement becomes, enabling us to build trusted influential relationships.