An admin-controlled audio, video and text chat for customer communications holds the potential to significantly improve outcomes for businesses in the form of – enhanced collaboration, better operational efficiency, improved customer engagement, organized record keeping, strengthened management & a lot more! Yet, many businesses struggle to realize these benefits due to challenges such as feature development, resource allocation, device compatibility, and diversion from core activities.

FIRMINIQ’s industry-agnostic accelerator, InteractIQ eliminates these obstacles, enabling more efficient communication management. It empowers your admin to handle calls and ensure they reach the right person while maintaining organized records. Furthermore, InteractIQ is a highly customizable chat widget offering quick setup, transparent record-keeping, improved responsiveness to customers, and more.

FIRMINIQ is a trusted software product development company specializing in CONNECTED HEALTH. We reduce time to market for companies that use software to either improve their efficiency or generate revenue.

Our skilled team has successfully delivered cloud & mobile applications that helped our clients generate a combined revenue of well over $1 billion in the last 5 years. We take pride in being a trusted tech partner for global clients ranging from innovative start-ups & SMEs to established enterprises.

With our deep technical expertise and customer-centric focus; we help our partners through the entire product lifecycle hand holding from concept to scale. 

Within our strategic offshoring services, we ensure we set-up lean full-stack teams, drawing from our hundreds of business analysts, UX designers, project managers, developers, QA, support engineers & DevOps. Each team is closely tailored in management structure, composition & methodology to the client’s particular needs. 

Our people are central to our success. We recruit & retain excellent technical & creative people & have always had an attrition rate of less than 13%. Our culture is driven by passion, transparency, continuous learning & lots of coffee.

Core Service Offerings:

End-to-end Product Development: Building innovative products that scale with:

• UI/UX Design
• Mobile Development
• Web Development
• Backend & Middleware
• QE

Strategic Offshoring: Scaling engineering efforts as required with:

• Setting-up Scalable Agile Teams
• Staff Augmentation
• Cloud & DevOps: Building infrastructure, boosting development & automating processes with:
• Infrastructure
• DevOps
• Managed Support

Specialization:

Connected Healthcare:  Designing, building & transforming the connected health ecosystem with services in:

Remote Patient Monitoring (RPM)

Wearable & Medical Devices Apps

Secure Data Sharing

For anything & everything related to software development & delivery, drop us a line at info@firminiq.com

AdviNOW's Digital Front Door provides a better user experience for patients and administrators with more efficient scheduling capabilities, data entry assist, insurance validation, and much more:

• AI dynamic scheduling (queue-based or time-based)
•  Complex scheduling rules (location, provider, visit type, insurance, specialty etc.)
• Appointment Reminders
• 2-Way Patient Communication 
• Configurable Workflow and Fields 
• Full EMR Integration (EPIC, ECW, Athena, etc.)
• Existing Patient data pre-populated
• Image Capture (license, insurance, etc)
• Remote Check-in
• Document signature (HIPAA, release forms, etc.)
• White Label

AdviNOW Medical is the first complete automated journey platform to seamlessly navigate all aspects of the patient encounter. 

AdviNOW removes friction points between the patient, clinic, payer, and provider through its following solutions:

• Digital Front Door
• AI Data Collection and Triage 
• Decision Support and Scribe
• Post Patient Engagement
• Medical Measurement Guidance

The result of our solutions is automated care coordination, exact and personal consistency of care with gaps closure, increased patient throughput and reduced patient wait times.

• Efficient Admin Operations Management at Scale: Elevate your admin operations capabilities at scale with an accelerator that streamlines communication, providing a powerful solution that lets them effortlessly manage incoming inquiries, ensuring top-notch customer service and efficient operations. 
• Plug & Play Integration: Seamlessly integrate the accelerator with your existing systems and workflows, allowing for a hassle-free setup that quickly enhances your business operations without disrupting your current processes. 
• Flexible & Cost-effective: Choose from a range of engagement models that suit your business needs, providing the flexibility to scale and customize the solution according to your preferences while ensuring cost-effectiveness and affordability. 
• Filter-out Unwanted Interactions: Keep track of all communications while filtering out unwanted interactions from customers. Also, save chat history for reference and compliance with the regulatory requirements.

AdviNOW's Digital Front Door provides a better user experience for patients and administrators with more efficient scheduling capabilities, data entry assist, and insurance validation:

• Configurable Workflow and Fields 
• Complex scheduling rules (location, provider, visit type, insurance, specialty etc.)
• Existing Patient data pre-populated
• Drivers license recognition automatically fills in basic patient information
• Document signature (HIPAA, release forms, etc.)
• Queue and time based scheduling capabilites
• Front desk has the ability to take over the session for patients that are unwilling or unable to complete on their own
• EMR intergration eliminates double work and ensures patient data accuracy
• 2-Way Patient Communication 
• Appointment Reminders
• Remote Check-in
• White Label
• No app to download

AdviNOW is a complete end to end patient encounter automation tool. Our Digital Front Door is the first step in a revolutionary system that uses Artificial Intellegence and Augmented Reality to combine all aspects of data collection, triage, scheduling, decision support, EMR scribe, coding assistance, payments, and post patient engagement automation.