Hospital at Home (Remote Patient Monitoring) vs ThinkAndor®

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Hospital at Home (Remote Patient Monitoring)

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ThinkAndor®

4.9

17 reviews

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Product Description:

Extend the reach of your healthcare services with hellocare’s Hospital at Home and RPM Module. This component enables monitoring of patient vitals from the comfort of their homes, ensuring timely interventions. Our technology allows patients to chat or speak directly with assigned care team members, enhancing communication and support. Additionally, the system automatically triggers surveys if vitals deviate from safe ranges, providing crucial feedback to adjust care plans effectively and promptly, reducing readmissions and enhancing patient management.

About hellocare:

Transform your existing hospital room into an integrated virtual care delivery hub with hellocare

Unlock the power of virtual care delivery with hellocare AI-assisted platform by transforming any patient room TV into virtual care delivery hub for virtual nursing, phyiscian rounding with live examination, virtual sitting (with AI-based algorithms for fall prevention, fall detection, pressure injury prevention, patient mobility tracking), patient engagement and entertainment, care coordination and clinical communications, to deliver hybrid care anytime from anywhere while enhancing patient engagement.

Transforming your existing hospital room TV into a virtual care delivery hub, enables providers, nurses, and sitters to communicate and manage care via real-time audio and video calls, directly from your EHR to the patient room. Clinical teams and patients can invite members of the family and care team to participate in these calls, driving patient engagemeent and enabling them to take ownership of their health, which is known to improve health outcomes and patient satisfaction.

Product Description:

Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation.

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

Virtual visits launched from the EHR
Voice-to-text clinical notes
Real-time alerts and notifications
Secure collaboration channels
ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
Access to a virtual on-demand network
Multi-room/patient virtual sitting for a variety of risk types
Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html.

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences.

About Andor Health:

At Andor Health, our mission is to change the way care teams connect and collaborate. By harnessing machine and human intelligence, our cloud-based platform unlocks data stored in electronic medical records to deliver real-time actionable intelligence to care teams – both inside and outside of their enterprise. By optimizing communication workflows, our solutions accelerate time to treatment, decrease clinician burnout, and drive better patient outcomes. Built on an AI/ML framework, healthcare institutions and clinicians can self-configure the signals and workflow actions as you would any device connected to the internet, and personalize the intelligence they need at the right moment in time to provide better care.

Compatibility level

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Clients

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Product Capabilities

Data Collection

Patients using hellocare can measure their vitals live during calls or offline. When vitals fall outside normal ranges, the system triggers alerts to the care team and sends follow-up surveys to the patient to ensure timely interventions.

Bidirectional Communication

hellocare enables bidirectional communication, allowing patients and care teams to connect synchronously and asynchronously 24/7, ensuring continuous support and interaction.

Analytics

hellocare utilizes an early warning score system that analyzes multiple vital signs to identify patients at risk of deterioration, potentially preventing hospitalization by prompting early intervention.

Pre-Built Care Plans

hellocare offers customizable care plans and pathways that can be tailored to specific conditions for clinical decision support and patient engagement, with ready-to-ship packages based on each patient's program.

Operational Support

hellocare streamlines operational support by offering seamless logistics management, comprehensive staff training, efficient patient onboarding, and continuous technical support, all designed to enhance the clinician experience without adding complexity.

Access & Scheduling

ThinkAndor® supports multilingual and omni-channel virtual visit sessions between patients and providers without the need for downloading an app. Via Andor’s digital front door, we provide patients with a model for navigating to the appropriate line of care through a first in the industry use of OpenAI/GPT capabilities. Patients can either schedule a synchronous virtual visit session or choose from a variety of asynchronous options. Patients can also add family members or caregivers in the virtual wait room and providers can invite colleagues for multi-disciplinary calls using the embedded ThinkAndor®AI Bot within the session. This whole process helps to improve how both patients and providers are brought together.

Intake & Virtual Waiting Room

ThinkAndor® supports a comprehensive virtual waiting room with a fully configurable set of patient intake and assessment forms. In this process, providers can push patients to complete a device and browser check, review their symptoms, complete inclusion/exclusion criteria and upload images. Shortly before the visit, patients can add family members or care givers and improve accessibility through features like closed captioning. Providers/care team members can track a patient’s progress in the queue and alert them when the provider is ready to begin the session.

Virtual Encounter

ThinkAndor® provides highly-resilient video call capabilities with the ability to toggle to phone/audio and support multi-party sessions. The presence of the ThinkAndor®AI Bot during visits acts to track time, surface clinically relevant content for the clinician, and create SOAP notes. Additionally, ThinkAndor® can support asynchronous communications for lower acuity conditions. These can be escalated to synchronous calls if a clinician determines that the patient’s status has degraded.

Diagnosis & Documentation

ThinkAndor®’s bidirectional integration with the client EHR allows users to leverage existing patient demographic/medical information and upload new documentation. Generative AI curates the content and context for the clinician from the virtual experience for clinical documentation prep and decision making. The ThinkAndor®AI Bot also facilitates an ambient experience in the virtual visit and captures the voice of the clinician to generate clinical documentation for the EHR, including SOAP notes. The dashboard allows clinicians to both monitor active signals from patient inputs and devices as well as review past documentation in the patient details. This improves workflow orchestration and enables faster interventions to yield improved patient outcomes.

Billing, Orders, & Follow Up

ThinkAndor® has the ability to support eligibility, payment processing – including payment plans & copays, prescriptions, labs, orders, and referrals through third-party integrations and core host systems such as the client’s EHR. Relevant information from orders can be surfaced by the ThinkAndor®AI Bot and brought to the attention of providers through preconfigured alerts and escalation pathways. Because the ThinkAndor®AI Bot starts the session, it also captures the timing of the experience and the documentation to support billing for that particular visit. Post-visit, ThinkAndor® continues the experience by reaching out to the patient to ensure compliance with their care plan and any follow ups that may be required.

Technical Support

Andor Health provides both remote and on-site technical support as needed by customer institutions. Andor Health maintains a help desk to receive service-related inquiries from the client via designated means during the client’s business hours, excluding Andor Health observed holidays, and Andor provides clients with extended support outside of business hours via telephone for critical issues. Per the specific implementation and the client’s needs, Andor can stand up educational materials and assign the appropriate routing for patient concerns.

Flexible Staffing

Through ThinkAndor®’s native capabilities and deep integrations with staffing partners, Andor can help fill chronic staffing shortages and address emergencies like burst capacity scenarios. For virtual nursing, virtual sitting, remote consults, and other bespoke virtual hospital use cases, including telestroke, telepsych, and virtual hospitalists, Andor can either leverage resources from other facilities within a health system or bring in credentialed resources from third parties. This both fills certain specialties which users may not already have staffed and allows for health systems to reduce costs by better matching resources to current capacity.

Analytics

Andor Health uses PowerBI to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback. Andor Helath is also pioneering the use of OpenAI and GPT to provide insights and analytics along a patient’s care plan so that as data comes through, ThinkAndor™ can provide predictive analysis on the outcome of the patient.

Use Cases

Description:

hellocare's remote patient monitoring (RPM) solutions in the hospital-at-home model support various critical use cases. These include:

Chronic disease management, where patients with long-term conditions like diabetes or hypertension can be monitored continuously to manage their health better.

Post-operative care is another key area, allowing patients recovering from surgeries to be observed closely in the comfort of their homes, reducing readmission rates and improving recovery outcomes.

Acute condition monitoring is facilitated by the RPM platform, providing real-time data to manage sudden health issues promptly.

High-risk patient management, including those with complex health conditions, benefits from continuous monitoring and quick interventions.

Pediatric use cases:

Yes, Hospital at Home and Remote Patient Monitoring (RPM) Module works for pediatrics. This program is adapted to meet the unique needs of children, allowing them to receive medical care and monitoring in the comfort of their home. This can include managing chronic conditions, post-surgical care, or acute illnesses with tools tailored for pediatric use, such as child-friendly devices and interfaces. Such programs often involve parents and caregivers more directly in the child's care, improving comfort and potentially reducing stress and hospital readmission rates.

Users:

The primary users of hellocare's Hospital-at-Home include patients with chronic conditions requiring ongoing management, post-operative patients who need continuous monitoring to prevent complications, and those with acute health issues that necessitate real-time oversight. Healthcare providers, including nurses and physicians, use the platform to monitor patient data in real-time, receive and make calls, and provide timely care. Caregivers and family members also play a crucial role, as the platform's features allow them to support and monitor their loved ones' health remotely, ensuring that patients receive comprehensive care without the need for prolonged hospital stays.

Description:

ThinkAndor® is the first-to-market virtual health collaboration platform leveraging AI-powered models, like OpenAI/ChatGPT, to orchestrate virtual collaboration experiences with clinical context. Our platform, ThinkAndor®, coordinates contextual workflows across 5 key pillars of virtual health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring, Virtual Team Collaboration, & Virtual Community Collaboration.

Digital Front Door - Digital front door with AI Virtual Assistant framework accessible on any channel, including SMS Text, Email, Web, and ThinkAndor®AI Bot

Enable intake/triage forms for self-reported data and patient navigation
Configure automated patient experience workflows for marketing, scheduling, and other clinically relevant opportunities
End to end digital front door experience for virtual visits as well as in-person visits
Configuration of CRM platform of choice for workflows

Virtual Visits - Patient Virtual Waiting Room

SMS/text and email links for patients to access on-demand asynchronous or synchronous virtual interactions with providers
Virtual lobby, assessments, digital consents, eligibility & payments
Program & Portal enrollment
Education, videos, family invitations, call back feature

Clinical Notification & Dashboard Views

EHR integrated experience
Provider visibility & virtual lobby access
Automated waiting room queues for on demand and scheduled patients
Automated notifications and alerts to next care team member to ‘join’ session
Embedded in Virtual collaboration & EHR platforms (enables providers to curate content from EMR into the visit experience)

Virtual Hospital - Virtual Rounding

In room & remote device provisioning
Simplified single click to join experience for participants with WebRTC enablement
IoMT, PTZ camera, and diagnostic device integration
Enable automated signals and alerts to care coordinators and nurses
Multi-disciplinary collaboration sessions with patients and families
Orchestrate automated care plan follow up
Patient experience assessments, including Q15 Check in

Virtual Sitter

24/7 sitter solution scalable to support up to 16 patients at once
Device agnostic deployments supporting cameras, mobile carts, or in-room infotainment systems
Partnerships with third-party staffing resources to fill potential gaps in a hospital’s sitter resources
Use of AI to track concerning movements and highlight patients requiring interventions
Alerts and notifications sent to on-site nurses during a medical emergency

Decentralized Remote Consults

Support for remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
Access available resources across a health system or a national network of credentialed providers
Fulfill out of network consulting needs when a health system’s own providers are available
Surface labs, patient details, and place orders using ThinkAndor®AI Bot
Support for multi-disciplinary call sessions

Virtual Nurse

Complete initial intake, assessments, and discharge planning
Invite family members and care givers
Engage with ThinkAndor®AI Bot to configure care plans
Complete tasks like dual sign-off for medication verification

Virtual Patient Monitoring - Remote Monitoring

Unified experience for VPM enrolled patients and an efficient workflow for care teams and clinicians
Patient device kits and self-reported assessments integrated with workflow orchestration where care team members can configure distinct data signals to monitor patients remotely
Configurable, AI Driven care plan templates
Routine patient check-ins/assessments
Integrated asynchronous/synchronous virtual visit experiences for interventions and routine patient follow up
Over 50 configurable virtual patient monitoring (VPM) care plans, with an easy pathway for health systems to stand up plans for additional conditions
Support for a vast array of wearables and biometric devices used for many VPM programs

Hospital at Home

Triage and identification of patient candidates for Hospital at Home programs
Identifying available and on shift providers/care team members to assign staff to the hospital at home care team
Secure communications to allow for tasking and collaboration amongst the different members of the hospital at home clinical staff
Scheduled and On-Demand virtual and asynchronous chat visits for routine check-ins and as needed evaluations based on patient condition/status with comprehensive digital front door capabilities
Workflow orchestration tool responding to live traffic conditions and patient needs to ensure all patient rounds are completed

Virtual Team & Community Collaboration - Secure, HIPAA compliant platform enabling care team collaboration and communication with downstream clinicians

Configure individual roles and teams to drive appropriate communications
Enterprise AI-based communications for users, roles, shifts and teams
Automated escalation to ensure message delivery and review
Review, escalate, delegate and forward messages
Built-in voice command capabilities
End-user customization of data and communication channels
Event-based notifications for clinical alerts across care settings

By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the EHR. This allows for a seamless continuation of the patient journey from the home setting to inpatient scenarios to post-discharge and remote monitoring care plans.

Pediatric use cases:

ThinkAndor® can support a variety of pediatric workflows, from orchestrating all digital front door experiences to care plans configured by condition or custom workflows pursuant to requirements from the client.

Users:

We have a number of prominent pediatric hospitals as clients, including:

SickKids | The Hospital for Sick Children
Cincinnati Children’s Hospital
Medical University of South Carolina (MUSC)
Orlando Health Arnold Palmer Hospital for Children

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Home health, Behavioral health, ADT, Credentialing

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Allscripts, Cerner, GE

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, Athenahealth, athena, Allscripts/Eclipsys, eClinicalWorks, GE, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

In Epic Showroom

https://fhir.epic.com/Download?Id=22609

In Oracle Cloud Market

https://code.cerner.com/apps/think-andor

Client Types

Academic Medical Centers

Rural Hospitals

Large Medical Facilities

Long-Term Care

Home Healthcare

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Awards

Differentiators

Differentiators vs EHR Functionality:

hellocare distinguishes itself from traditional EHR functionality with advanced integrations and patient-centered innovations:

Advanced AI Integration: Implements AI for real-time monitoring and predictive analytics like fall detection and pressure injury prevention.
Virtual Care Delivery: Offers comprehensive virtual care including telehealth and virtual nursing.
Real-Time Communication Tools: Integrates instant communication tools for enhanced interaction between patients and healthcare providers.
Customizable Monitoring and Integration: Supports extensive customization and seamless integration with medical devices and third-party apps, surpassing typical EHR capabilities.
Enhanced Security and Privacy: Adds extra layers of data security and privacy, ensuring compliance with stringent regulations.
Actionable Insights: Leverages collected data for actionable insights and detailed reporting, aiding in informed decision-making and operational efficiency.

These features position hellocare as a technologically superior, flexible, and patient-centric platform.

Differentiators vs Competitors:

What sets hellocare apart is our commitment to innovation, quality, and partnership. We are the only vendor in the market that meticulously developes the hardware, audio/video stack and the virtual care delivery platform in-house, featuring open architecture and feature flags for customizable solutions.

Our platform is the result of a collaborative effort with our partners, designed to meet the real and evolving needs of clinical teams, patients, and health systems.
We are dedicated to continuous improvement, incorporating monthly releases that integrate real-time customer feedback.
Our approach to partnership is inclusive, ensuring compatibility and integration with existing technology investments by our partners, including EHR/EMRs, telemetry, nurse call systems, clinical communication tools, patient experience, and patient education platforms.

Differentiators vs EHR Functionality:

Learn More

Differentiators vs Competitors:

https://www.andorhealth.com/thinkAndor.html

Health Equity

Keywords

remote patient monitoring,hospital at home,telemedicine,virtual visits,virtual health

Images

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Remote Patient Monitoring (Hospital at Home)

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2023-OH-Sitting-Social.png

Videos

1 of 2

hellocare overview.mov

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Andor Virtual Hospital Video

Downloads

Hospital at Home and RPM_FINAL.pdf

2023 ThinkAndor Virtual Nursing & Virtual Sitting.pdf

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Company Details

By hellocare

By Andor Health

Founded in 2018

Visit Website

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