CERTIFY Health's care platform is used by leading healthcare organizations to streamline the patient intake process. We provide multiple engagement options to ensure patients can quickly find and schedule appointments at any time, securely fill out intake forms, capture ID, verify insurance, and collect payments.

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

• Optimize market presence with patient feedback management and reputation tools
• Provide convenient channels for patient scheduling and convenient self-service appointment management
• Automate incoming referrals to ensure conversion to completed appointments
• Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
• Customize and tailor workflows to manage patient recall and future appointments
• Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
• Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Against large EMR providers, Patient Biometric Authentication (Face, Palm, Finger). Omni-channel communications to allow for single sign-on to EMR applications and patient portals.  

Complex scheduling capabilities that allow for multple appointment mapping types to be presented to patients online.  

Patient Payment options: text to pay, complex invoices via email and text, payment plan options, and integration with 3rd party financing options.

Kiosk workflows for ease of patient check-in at the care facility.

Complete mobile workflow for digital forms, identification capture and verification, insurance verification, eConsent, and check-in on arrival.

• Convenient to patients who haven't opted to utilize patient portal
• No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
• End-to-end referral management

• ISO/IEC 27001:2022 certification highlights Luma's commitment to security