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Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
CERTIFY Care
CERTIFY Care

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Categories

Solutions

Description

Product Description:

CERTIFY Health's care platform is used by leading healthcare organizations to streamline the patient intake process. We provide multiple engagement options to ensure patients can quickly find and schedule appointments at any time, securely fill out intake forms, capture ID, verify insurance, and collect payments.

About CERTIFY Health:

None provided

Product Description:

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

  • Optimize market presence with patient feedback management and reputation tools
  • Provide convenient channels for patient scheduling and convenient self-service appointment management
  • Automate incoming referrals to ensure conversion to completed appointments
  • Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
  • Customize and tailor workflows to manage patient recall and future appointments
  • Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
  • Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection
About Luma Health:

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

A complete Patient Engagement capability which includes:

1) Complex scheduling and online scheduling 

2) Digital Forms

3) Payments via text, email, IVR, Kiosk, and front desk

3) Marketing functionality for patient engagement, reminders, care planning, and education

4) eConsent

5) Omnichannel communications

Pediatric use cases:

Digital Forms, Guarantor Payment summary, eConsent on behalf of minor(s).

Users:

Parents, Children, Authorized Support Personnel such as a coach for sports injuries, Providers.

Description:

  • Patient acquisition
  • Feedback management
  • Reputation management
  • Provide convenient, alternate channels for appointment scheduling and management
  • Website chatbot
  • Self-service patient intake
Pediatric use cases:

All Luma products can be utilized in pediatrics. For parents managing multiple children from a single phone number, authentication ensures that communications are about the intended child.

Users:

Patients

Healthcare practice administrators

Call centers

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, Allscripts/Eclipsys, Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

Against large EMR providers, Patient Biometric Authentication (Face, Palm, Finger). Omni-channel communications to allow for single sign-on to EMR applications and patient portals.  

Differentiators vs Competitors:

Complex scheduling capabilities that allow for multple appointment mapping types to be presented to patients online.  

Patient Payment options: text to pay, complex invoices via email and text, payment plan options, and integration with 3rd party financing options.

Kiosk workflows for ease of patient check-in at the care facility.

Complete mobile workflow for digital forms, identification capture and verification, insurance verification, eConsent, and check-in on arrival.

Differentiators vs EHR Functionality:
  • Convenient to patients who haven't opted to utilize patient portal
  • No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
  • End-to-end referral management
Differentiators vs Competitors:
  • ISO/IEC 27001:2022 certification highlights Luma's commitment to security

Health Equity

Keywords

Images

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Actionable Reminders _ Smart Waitlist.png

Videos

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Referrals

Downloads

No content provided

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Power of the Platform - Omnichannel Front Door.pdf

Alternatives

Company Details

Founded in 2015

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