Patients want to schedule appointments digitally. 45% of young adults and 36% of the population say this is important to them.

With Orbita's Patient Self-scheduling, patients can proactively schedule – as well as cancel and reschedule – PCP appointments, repeat visits and routine services through the organization’s virtual assistant.

Providers can send reminders via email, text or IVR using Orbita’s outreach solution so patients schedule routine and preventive care. Likewise, specialists can respond to referrals from other providers to proactively engage patients for follow up.

• From these notifications, patients can easily and directly link to the virtual assistant without having to phone the office or scheduling service.

It’s win-win. Providers capture critical revenue without overextending limited staff resources. And patients celebrate the elimination of “telephone tag:” They no longer must interrupt their day to accommodate provider business hours. Instead, patients have convenient 24/7 access.

Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.