Pieces Chat supports context-aware responses by leveraging clinically approved summaries and advanced AI capabilities to understand patient inputs in the context of their medical history, current condition, and ongoing treatment plans. Integrated within the health system’s EHR, it tailors responses to align with a patient's specific circumstances, providing relevant and accurate information or advice. By synthesizing data from multiple sources, including patient records and care plans, Pieces Chat ensures that its interactions are meaningful, personalized, and aligned with the patient's care journey, enhancing both understanding and engagement.

Pieces Chat ensures robust privacy and security, particularly when handling sensitive Social Determinants of Health (SDOH) data, through compliance with HIPAA, SOC2, and TX-RAMP standards. HIPAA safeguards the confidentiality and integrity of patient health information, ensuring all interactions meet strict healthcare privacy requirements. SOC2 focuses on maintaining data security, availability, and confidentiality to prevent unauthorized access or breaches. TX-RAMP ensures compliance with state-mandated security protocols for cloud-based solutions, guaranteeing secure data storage and transmission. Together, these certifications provide a secure foundation for effective and safe communication between patients, families, and healthcare providers.

Data from devices and wearables is collected in real time and presented in the EHR and on the Codex provider dashboard to facilitate adherence to the provider recommended care plan.

Our products synthesize multiple information sources, and use powerful algorithms and AI to provide analytics and insights that apply all the way from population health to the individual patient.

Our platform is designed to support patients from all socio-economic and educational backgrounds. Patients will need a smartphone and have the ability to download an iPhone or Android app.

Our standard protocols for hypertension, diabetes and weight management have been developed by thought leaders in each space and thoughtfully guide patients as they make appropriate lifestyle and behavior modifications.

Data from devices and wearables seamlessly flows into the clients EHR to support the clinical decision making process.

Our client success and patient support teams are experts in this space and provide support that includes logistics, training, patient onboarding and technical support.

Our experienced certified educators meet with patients to set goals discuss there progress and challenges and to support lifestyle and behavior changes.

We leverage the latest industry standards to provide educational guidance to patients at a 5th grade reading level. Our patient application, called Allie, is user friendly, visual and designed to appeal to all patients regardless of age or socio-economic background.

Our provider customers have full visibility into our teams interactions with patients. This is provided in real time via Foresight, our provider facing solution.

Our clinicians leverage EHR data to better understand the patients condition and to provide clinical updates back to the patients primary provider.