Transform Patient Experience with Artera Virtual Agents

Artera enhances every stage of the patient journey with AI-powered virtual agents (voice and text) designed for healthcare. Trusted by 900+ provider organizations—including specialty groups, FQHCs, large IDNs, and federal agencies. Our virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more, engaging 100 million patients annually. Whether augmenting your team or powering a fully autonomous digital workforce, Artera offers virtual agents that can adapt to your needs—giving you control over how AI enhances your operations.

Learn more at https://artera.io/ai-in-healthcare-communications/ 

Scale AI at Your Pace. A Smarter Virtual Agent Approach.

Whether you are dipping your toe in or ready to unleash a digital workforce, Artera Virtual Agents (voice and text) can meet you where you are in your AI journey. Artera’s approach includes offerings to Support Your Staff (AI-powered console with Co-Pilot agents); Supercharge Your Staff (semi-autonomous Flows Agents); or Unleash Your Digital Workforce (fully-autonomous AI Agents). 

Support Your Staff with Artera’s Console with AI Co-Pilots

• Artera’s AI-Powered Console with AI Co-Pilots supports your staff in building and deploying multi-step communications workflows across a range of use cases - with your staff in charge of it all. 
• Our AI co-pilots help staff respond faster and more accurately to patient inquiries with message shortening and conversation summaries. Culturally-relevant, real-time language translations augment your staff capabilities so language is not a barrier to care. 

Learn more at https://artera.io/ai-agents-for-healthcare

Supercharge Your Staff with Artera’s Flows Agents

• Empower your front desk staff with Artera’s Flows Agents—intelligent, rules-based AI assistants designed to streamline workflows, enhance efficiency, and improve patient interactions, powered by Natural Language Processing. Your staff remains in control, making the final decisions, while Flows Agents handle execution—automating routine tasks, managing workflows, and generating content. 

Learn more at https://artera.io/agentic-ai-for-healthcare

Unleash Your Digital Workforce with Artera’s AI Agents

• Artera’s AI Agents (voice and text) are your new digital office staff—intelligent, autonomous agents that streamline operations and support decision-making. These dynamic agents will augment your team, handling workflows, automating routine tasks, and optimizing efficiency, so your staff can focus on what matters most: delivering exceptional patient care.

Learn more at https://artera.io/ai-agents-in-healthcare/ 

We understand that health systems are evolving to find the solutions that best meet the needs of their staff and patients. Begin with one option or use all three options based on your needs. It’s a journey, and we’re here every step of the way. 

Security First. Trust Always. 

At Artera, security isn’t an afterthought—it’s the foundation. Our best-in-class InfoSec approach keeps AI safe, compliant, and built for healthcare. Virtual Agent features meet top industry standards—SOC 2 Type 2, HITRUST Certified, and HIPAA compliant. Plus, we don’t use PHI/PII in training models. Trust the virtual agent company that has proven for a decade that security comes first. 

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

OnCare360 addresses the patient’s journey between point-of-care visits with a continuous care management platform that captures and transmits daily health data through devices, wearables, and patient interactions. OnCare360 takes a 360-degree approach to managing value-based care by combining Care Management (CCM, RPM, TCM, PCM, RTM), medication, adverse event, and general wellness, clinical communication, and data analytics to create a circle of support between patients, providers and payers.

OnCare360 addresses the patient’s journey between point-of-care visits with a continuous care management platform that captures and transmits daily health data through devices, wearables, and patient interactions. OnCare360 takes a 360-degree approach to managing value-based care by combining Care Management (CCM, RPM, TCM, PCM, RTM), medication, adverse event, and general wellness, clinical communication, and data analytics to create a circle of support between patients, providers and payers.

Decade of Healthcare Expertise. Powered by AI.

AI virtual agents are everywhere—but not all are created equal. Choose the difference: proven healthcare expertise, a validated workflow library and seamless integrations. For a decade, Artera’s delivered digital solutions to improve patient experience, deep integration with EHRs and thousands of patient pathways validated by healthcare organizations - like yours. 

OnCare360 enhances care management by addressing key gaps:

1. Comprehensive Care Management: Specialized tools for CMS programs like CCM, RPM, TCM, and SDOH, including workflows, time tracking, and care plan templates.

2. Automated Compliance: Built-in CPT code tracking and billing workflows ensure accurate reimbursements and CMS compliance.

3. Patient Engagement: Offers portals, reminders, and secure messaging for proactive communication and improved adherence.

4. Advanced Analytics: Real-time dashboards track care outcomes, program performance, and at-risk patients.

5. SDOH Integration: Dedicated tools to assess and address social barriers to care, linking patients to resources.

OnCare360 complements EHR systems by focusing on care delivery, compliance, and patient-centric tools.

OnCare360 stands out with its comprehensive, integrated platform designed to streamline workflows and improve patient outcomes:

1. All-in-One Platform: Combines tools for RPM, CCM, TCM, PCM, AWV, SDOH, ACP, and more, eliminating the need for multiple systems.

2. Program-Specific Features: Tailored workflows, care plan templates, and automated time tracking for each CMS program ensure ease of implementation and compliance.

3. Patient Engagement Tools: Secure portals, reminders, and educational resources promote adherence and satisfaction, surpassing basic communication solutions offered by competitors.

4. Compliance Automation: Preloaded CPT codes, billing accuracy checks, and audit-ready documentation reduce errors and maximize reimbursements.

5. SDOH and Holistic Care: Advanced tools to assess and address non-medical factors, linking patients to resources and improving health equity.

6. Scalability and Flexibility: Suitable for small practices, large health systems, and ACOs, with customizable workflows for diverse needs.

7. Real-Time Insights: Analytics dashboards provide actionable data on care outcomes, performance metrics, and patient risks.

OnCare360 delivers unmatched versatility, compliance, and patient engagement features.