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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Heidi adapts to each provider's voice, terminology, and clinical preferences to create notes that sound like they wrote them. We understand context, adapt to the provider'[s specialty, and work seamlessly across every EHR without forcing providers into rigid system-specific workflows.

While competitors build for EHR fields, we build for clinical workflows. Heidi streamlines every part of a provider's work from pre-visit prep to post-visit tasks. One conversation generates everything: notes, referrals, documentation, and follow-up tasks.

That's why we're in the room for nearly 2 million patient visits each week and seeing 60-80% adoption rates. When providers use a tool everyday instead of avoiding it, you get real transformation that reduces burnout and keeps healthcare professionals practicing.

About Heidi:

Heidi’s ambient AI care partnerstreamlines time-intensive administrative tasks to reduce the cognitive load on clinicians. Serving nearly two million patient interactions a week, Heidi's technology transcribes and processes conversations between clinicians and patients to produce clinical notes and follow-up materials – from referral letters to assessments. The tool allows clinicians to work more efficiently and focus more on patient care – reducing the risk of burnout.

Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. The company does not store session recordings, and never shares or sells clinical data.

Founded in 2019 by a team of medical professionals, Heidi has raised a total of USD $96.6 million to date, with backing from leading global investors. Today, Heidi powers nearly two million patient interactions every week, helping clinicians worldwide reduce administrative burden and focus on delivering high-quality care. Learn more at https://www.heidihealth.com.

Product Description:

Ada Assess - Intelligent health assessments that empower and educate patients on their symptoms and next steps

Your digital front door for instant healthcare access with market-leading accuracy and user experience.

  • Accessible symptom assessments with the highest levels of accuracy and safety
  • Digital integration, branding and single sign on authentication for a seamless experience
  • Covers 10,000+ symptoms and 3,600+ conditions
  • Includes rare, pediatric, obstetric and mental health conditions

Ada Connect - Personalized care navigation and virtual triage to connect patients with the right care

Navigate patients to the most appropriate care for their symptoms

  • 8 levels of urgency advice
  • Tailor to your care options, support services and digital offerings
  • Prioritize urgency based on acuity and risks, and guide to less urgent care when appropriate 
  • Safely increase uptake of cost-effective or virtual services

Ada Handover - Patient-to-provider handover to support clinical decisions and conversations

Help your providers understand and connect with their patients while preparing for and optimizing their encounters.

  • Give doctors and advanced practice providers more time with patients
  • Reduce the administrative burden
  • Provide clinical reports directly in, or via, the patient’s EHR
  • Add assessment history to patient’s record

Ada's enterprise solutions are helping leading healthcare systems, insurers, life sciences, governments, and non-profits around the world to provide medical guidance that is trustworthy, personal, and effective. 

About Ada Health:

Ada is a global health company created by doctors to improve human health by transforming knowledge into better outcomes.

We built an award-winning, comprehensive, and easy to use AI-powered symptom assessment, triage enhancement, and care navigation platform. Our competitive strength is our medical knowledge base and probabilistic reasoning engine. This forms the core of Ada’s ability to help millions of people manage health concerns reliably and simultaneously.

Ada’s solutions support users, medical professionals, payers, businesses, employers, and health systems across the globe to improve outcomes and care efficiency.

Some of the partnerships in the US include Sutter Health, Kaiser Permanente, Jefferson Health, Pfizer, and Novartis.

Compatibility level

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Clients

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Product Capabilities

Enables providers to capture comprehensive patient information and observations without disrupting consultations, creating a complete clinical picture that informs better treatment decisions when it matters most. Upload, search, and synthesize information to bring Heidi up to speed on everything known about the patient, including medications, notes, imaging and pathology reports, letters and care plans. Upload files (PDF, DOC, JPG, PNG) and handwritten notes to provide more context and clinical information. Link multiple patient sessions within context to connect previous notes and care plans to your current consultation. Search for specific information using Ask Heidi without searching through the medical record. Synthesize information into structured clinical documentation or templates. Generate comprehensive notes from context alone, without a transcript.

Heidi AI scribe adapts to the provider's speciality and style. Documentation matches the provider's clinical voice with a dictionary of terms and snippets. Templates structure notes in the style developed over years of practice. Heidi works in difficult settings across 110+ languages, multiple languages, and multiple speakers, and it easily moves between devices and across environments from a computer to a phone or from surgery to the ED. Heidi also learns via its "learnings" capability, which captures stylistic edits into saved memory.

Heidi is designed to mimic the workflow and style of each provider. It is completely personalized to ensure it reflects the way they think and document. It adapts to them instead of forcing them into rigid structures dictated by EHRs, which is why Heidi sees adoption of 65% or more in just the first month of implementation. Heidi integrates with Epic, Cerner, Meditech, athenahealth, and other leading EHRs. SMART-on-FHIR endpoints and integrations mean new data objects or workflows can plug in without rewrites to stay flexible as interoperability standards evolve.

Protects patient information through enterprise-grade security controls and additional verification layers, meeting institutional security compliance standards while ensuring unauthorized access prevention. Maintains awareness of critical clinical activities and system events through organized alerts, ensuring important documentation deadlines and collaboration opportunities are never missed. Ensures regulatory adherence through automated retention scheduling and compliance monitoring, meeting jurisdictional requirements while maintaining audit trails and institutional policy compliance. Protects patient information through enterprise-grade security and local compliance measures, ensuring encrypted data handling with automatic de-identification while maintaining zero-tolerance access policies and full regulatory compliance. Built on ISO27001 and SOC 2 certified infrastructure with annual penetration testing and compliance auditing.

Heidi is used in over 50 countries and across more than 200 specialities in environments ranging from single physician practices to large health systems comprised of multiple hospitals and specialities, including highly complex areas like the ED. Eliminates manual data transfer between systems through bi-directional connectivity with EHR platforms, enabling automatic import of patient data and organized export of completed documentation.

Once live, Heidi guarantees 99 % uptime and 24/7 first-, second- and third-line support through in-product chat and a named escalation path. We run monthly usage and quality-assurance reviews, publish a quarterly Continuous Improvement Plan and push template or model updates without downtime.

Heidi tracks both quantitative and qualitative data. Provider surveys conducted during pilots, through organization-wide implementation and ongoing use gather well-defined KPIs, including: - Rate of adoption (number of providers using Heidi more than 25 times a week) - Time saved per visit - Time saved outside of patient visits - Accuracy of documentation - Notes and documents created each week - Languages used in notes - If providers feel more present with patients - If providers feel less stress and burnout - If providers feel higher job satisfaction The surveys also ask for open comments where provider can share other insights and details on their experience with Heidi.

Eliminates manual data transfer between systems through bi-directional connectivity with EHR platforms, enabling automatic import of patient data and organized export of completed documentation.

Protects patient information through enterprise-grade security controls and additional verification layers, meeting institutional security compliance standards while ensuring unauthorized access prevention. Maintains awareness of critical clinical activities and system events through organized alerts, ensuring important documentation deadlines and collaboration opportunities are never missed. Ensures regulatory adherence through automated retention scheduling and compliance monitoring, meeting jurisdictional requirements while maintaining audit trails and institutional policy compliance. Protects patient information through enterprise-grade security and local compliance measures, ensuring encrypted data handling with automatic de-identification while maintaining zero-tolerance access policies and full regulatory compliance. Built on ISO27001 and SOC 2 certified infrastructure with annual penetration testing and compliance auditing.

Heidi is globally one of the largest AI scribes, used in more than 2 million patient encounters every week. Our infrastructure is designed to scale and support continued growth without performance degradation. We operate on a cloud-native state-of-the-art architecture that ensures high availability, rapid load balancing, and secure data handling across geographies. This allows us to seamlessly support both individual practices and large enterprise health systems, scaling from pilot deployments to thousands of concurrent users with no disruption. Our systems are continuously monitored and stress-tested to maintain reliability, even under peak usage.

Integration with patient portals and EHRs using FHIR open standards.

Probabilistic reasoning engine with a comprehensive medical knowledge base, provides safe and personalized information.

Recognized for highest levels of privacy and security.

Dynamic question flow, so depending on the user's symptoms and risk factos, the assessment flow will differ each time. Asks the user a series of questions, just like a doctor.

Proven to deploy at scale with some of the world's largest health systems. Already available to over 60million users.

Ada is continually improved and optimized.

Use Cases

Description:

Heidi works in over 200 specialties across 50 countries and 110+ languages. It is the ambient AI solution that providers prefer because it can easily move between complex environments. In one large US health system it has been successfully adopted by over 70% of providers from specitlty clinics to the surgical centers to the ED. Those providers report it not only saves them time (on average 5 minutes pervisit and up to 2 hours a day) but has improved their work/life balance and reduced burnout (over 80%). For health systems, this ca translate to reduced FTEs and increased capacity.

Pediatric use cases:

Heidi is ideal for pediatrics because it enables providers to maintain eye contact and focus entirely on patient care while Heidi captures every detail reliably, even in challenging environments with multiple speakers and languages or background noise (i.e., crying baby).

Users:

Any clinical role from surgeons to APPs to nurses, physical therapists, MAs, etc. And it can support cross functional collaboration.

Description:
  • Digital front door care navigation
  • AI-powered symptom assessments
  • High medical quality prediagnosis
  • Patient education
  • Personalized care navigation
  • Virtual urgent care
  • Virtual primary care 
  • Clinician decision support
  • Population health
Pediatric use cases:

Ada's knowledge and AI includes pediatrics and can advise on a range of symptoms, risk factors and conditions for children and babies from birth [Note: Ada is a medical device intended to be used by people over 16]

Users:

Patients, Members, Users

Clinicians 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, eClinicalWorks, Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Integrations:

Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Manual processes leave providers working nights and weekends while provider shortages reach crisis levels. More than half of providers say EHR documetation is the main cause of their burnout. They often spend several extra hours each day documenting. Many EHR-based scribe solutions and solutions designed to fit in the existing structure of the EHR don't improve those manual processes much. They are designed to fit into the EHR framework and become a note-writer bound into EHR systems, not built to improve clinical workflows. 

Heidi is designed for clinical workflow optimization. We eliminate the administrative waste that's driving 35% of providers to consider leaving healthcare. Unlike manual processes, we handle the complete workflow - not just notes, but referrals, follow-up tasks, and care coordination. That's why we're seeing 60-80% activation rates and the majority of physician users reporting reduced burnout.

Differentiators vs Competitors:

AI scribes built for specific specialties create silos, but healthcare doesn't work in silos. A patient's journey from primary care to cardiology to surgery requires seamless handoffs across specialties. Generic "ChatGPT wrapper" solutions create data silos that fragment care and increase administrative burden. We adapt to your voice, terminology, and clinical preferences across every specialty because we build for clinical workflows, not rigid system constraints.

Heidi is built to improve the clinical workflow by truly replacing work previously done by providers in a personalized way that reflects their style - streamlining every part of their work from pre-visit prep to post-visit tasks. It can easily move between specialties and different environments within a health system, support coordination across teams, and be accessed on any device.

Differentiators vs EHR Functionality:

Available to the user via their patient portals puts Ada at the front of the care experience and helps patients navigate complex care system and find appropriate care for their needs. 

Ada integrates into the care team's clinical workflow via their patient's electronic record (i.e. Epic) helps:

  •  Release time to care by saving patients from needing to repeat their story 
  • Prepare physicians ahead of the consultation and be focus their time where it may be most needed. 
  • Support clinicians' decision-making by surfacing symptoms and risk factors that they may not have previously considered in their diagnosis 
Differentiators vs Competitors:

Clinically advanced: Our pursuit of clinical excellence can be seen in the preliminary results from studies that indicate that Ada may be the most accurate and comprehensive symptom assessment.

A trusted and intuitive user experience: Ada’s award-winning design and user interface help users to confidently interact with Ada to understand their symptoms, possible conditions, and next steps.

Rich data capabilities: Our data capabilities can help our clients gain insights into their populations, ranging from developing new products to designing new employee journeys.

Navigation and integration: Care navigation and guidance is customizable to client’s needs, and Ada can integrate seamlessly with existing programs.

Ada’s global reach: Available in 11 languages and 150 countries, Ada is available to over 50 million people and can adapt to local needs.

Health Equity

Keywords

Images

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Videos

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Heidi by Your Side

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Ada Health - Care Navigation for healthcare.mp4

Downloads

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Why Heidi Overview 10 2025.pdf
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Ada Health - Definitions of DFD paper_v1.3_July2023_edit_LR.pdf

Alternatives

Company Details

Founded in 2011

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