Enables providers to capture comprehensive patient information and observations without disrupting consultations, creating a complete clinical picture that informs better treatment decisions when it matters most. Upload, search, and synthesize information to bring Heidi up to speed on everything known about the patient, including medications, notes, imaging and pathology reports, letters and care plans. Upload files (PDF, DOC, JPG, PNG) and handwritten notes to provide more context and clinical information. Link multiple patient sessions within context to connect previous notes and care plans to your current consultation. Search for specific information using Ask Heidi without searching through the medical record. Synthesize information into structured clinical documentation or templates. Generate comprehensive notes from context alone, without a transcript.

Heidi AI scribe adapts to the provider's speciality and style. Documentation matches the provider's clinical voice with a dictionary of terms and snippets. Templates structure notes in the style developed over years of practice. Heidi works in difficult settings across 110+ languages, multiple languages, and multiple speakers, and it easily moves between devices and across environments from a computer to a phone or from surgery to the ED. Heidi also learns via its "learnings" capability, which captures stylistic edits into saved memory.

Heidi is designed to mimic the workflow and style of each provider. It is completely personalized to ensure it reflects the way they think and document. It adapts to them instead of forcing them into rigid structures dictated by EHRs, which is why Heidi sees adoption of 65% or more in just the first month of implementation. Heidi integrates with Epic, Cerner, Meditech, athenahealth, and other leading EHRs. SMART-on-FHIR endpoints and integrations mean new data objects or workflows can plug in without rewrites to stay flexible as interoperability standards evolve.

Protects patient information through enterprise-grade security controls and additional verification layers, meeting institutional security compliance standards while ensuring unauthorized access prevention. Maintains awareness of critical clinical activities and system events through organized alerts, ensuring important documentation deadlines and collaboration opportunities are never missed. Ensures regulatory adherence through automated retention scheduling and compliance monitoring, meeting jurisdictional requirements while maintaining audit trails and institutional policy compliance. Protects patient information through enterprise-grade security and local compliance measures, ensuring encrypted data handling with automatic de-identification while maintaining zero-tolerance access policies and full regulatory compliance. Built on ISO27001 and SOC 2 certified infrastructure with annual penetration testing and compliance auditing.

Heidi is used in over 50 countries and across more than 200 specialities in environments ranging from single physician practices to large health systems comprised of multiple hospitals and specialities, including highly complex areas like the ED. Eliminates manual data transfer between systems through bi-directional connectivity with EHR platforms, enabling automatic import of patient data and organized export of completed documentation.

Once live, Heidi guarantees 99 % uptime and 24/7 first-, second- and third-line support through in-product chat and a named escalation path. We run monthly usage and quality-assurance reviews, publish a quarterly Continuous Improvement Plan and push template or model updates without downtime.

Heidi tracks both quantitative and qualitative data. Provider surveys conducted during pilots, through organization-wide implementation and ongoing use gather well-defined KPIs, including: - Rate of adoption (number of providers using Heidi more than 25 times a week) - Time saved per visit - Time saved outside of patient visits - Accuracy of documentation - Notes and documents created each week - Languages used in notes - If providers feel more present with patients - If providers feel less stress and burnout - If providers feel higher job satisfaction The surveys also ask for open comments where provider can share other insights and details on their experience with Heidi.

Eliminates manual data transfer between systems through bi-directional connectivity with EHR platforms, enabling automatic import of patient data and organized export of completed documentation.

Protects patient information through enterprise-grade security controls and additional verification layers, meeting institutional security compliance standards while ensuring unauthorized access prevention. Maintains awareness of critical clinical activities and system events through organized alerts, ensuring important documentation deadlines and collaboration opportunities are never missed. Ensures regulatory adherence through automated retention scheduling and compliance monitoring, meeting jurisdictional requirements while maintaining audit trails and institutional policy compliance. Protects patient information through enterprise-grade security and local compliance measures, ensuring encrypted data handling with automatic de-identification while maintaining zero-tolerance access policies and full regulatory compliance. Built on ISO27001 and SOC 2 certified infrastructure with annual penetration testing and compliance auditing.

Heidi is globally one of the largest AI scribes, used in more than 2 million patient encounters every week. Our infrastructure is designed to scale and support continued growth without performance degradation. We operate on a cloud-native state-of-the-art architecture that ensures high availability, rapid load balancing, and secure data handling across geographies. This allows us to seamlessly support both individual practices and large enterprise health systems, scaling from pilot deployments to thousands of concurrent users with no disruption. Our systems are continuously monitored and stress-tested to maintain reliability, even under peak usage.

Azodha schedular component can integrate with your existing EHR or independent schedular to meet unique scheduling needs and limitations. This module can also be used standalone as a schedular replacement. It offers: 1> Patient Self Scheduling: Patients can view available time slots in real time and select the most convenient option, minimizing delays and reducing the risk of dropouts. This seamless scheduling experience enhances patient satisfaction by making the process smoother and more accessible. 2> Provider Operations/Call center Scheduling: Azodha provides healthcare providers with a streamlined solution for booking and managing appointments for home care, virtual care as well as for physicians office. Providers can easily view real-time availability and prioritize appointments based on staff location, availability, type of appointments, acuity and patient history. This system enhances operational efficiency and optimizes provider schedule to reduce patient wait times.

Azodha’s Intake & Virtual Waiting Room feature revolutionizes the patient experience by offering a seamless, integrated solution for virtual care. 1> Digitized patient onboarding, consents in secure manner prior to appointments 2> Scheduling integrated with virtual wait rooms enables telehealth for home care, tele only or hybrid (in person at home plus virtual team). 3> Patients, providers, and staff all have access to the virtual waiting room, which offers real-time insights into appointment status, wait times, queue management, chat with caregivers and patients (before, during and after the appointment). 4> The system also includes the integration of wearable devices and remote patient monitoring, ensuring that providers have up-to-date health data within the virtual room at their fingertips. 5> Patients are kept engaged with timely notifications and reminders, and they can easily communicate with providers or staff through built-in chat options. 6> Care Team Collaboration with internal notifications sent when field staff or providers need to join the virtual room, dial in internal and external guests to collaborate on patient care and integration with other tools to allow pre, during and post appointment collaboration. Azodha’s Intake & Virtual Waiting Room is designed to keep the entire care journey connected, efficient, and patient-centered from start to finish.

Azodha’s Virtual Encounter feature provides a comprehensive and streamlined platform for telehealth visits with features such as 1> Inviting guests to tele visit using calling, text or email 2> Calling patients 3> Patient Chat 4> Internal Care Team Chat 4> EMR integration to access patient clinical data 5> RPM Integration to see patient vitals 6> Exchange documents and education material with patients via chat 7> Screen sharing 9> Configurable virtual backgrounds 10> Integration of language services 11> Notifications for timely meeting attendance 12> Appointment sequencing based on patient acuity and wait times

Azodha's Virtual Encounter feature offers powerful tools for documentation and driving seamlessly actions with existing provider workflows. 1> Providers can access existing patient summary from the EHR 2> AI based care plan generation based on the gathered data, allowing providers to review, confirm, or revise recommendations 3> Clinical decision augmentation based on patient information and evidence based guidelines 4> Automating actions like scheduling patient appointments, order prescriptions or labs etc

Azodha's advanced Gen AI framework provides deep contextual understanding of user queries. This allows our AI assistant to grasp nuance, intent, and domain-specific terminology to provide highly relevant, informed responses.

Our platform is designed to seamlessly integrate with EMRs to drive automation. Automation actions like scheduling patient appointments, order prescriptions or labs

Safeguarding your data is our top priority. Azodha employs industry-leading security practices, including end-to-end encryption, secure cloud hosting, and granular access controls. We are GDPR, HIPAA and SOC 2 compliant, ensuring the highest standards of data protection.

Azodha's AI assistant engages in fluid, human-like conversations. Powered by advanced dialog management and natural language generation, it can handle multi-turn interactions, clarify ambiguity, and provide thoughtful, personalized responses - creating an intuitive user experience.

Built on a robust, cloud-native architecture, Azodha effortlessly scales to handle high volumes of concurrent users and queries. Our auto-scaling infrastructure dynamically adjusts capacity based on demand, ensuring consistently fast response times.