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Best Pharmacogenomic (PGx) Decision Support Products

Best Pharmacogenomic (PGx) Decision Support Products

Pharmacogenomic (PGx) Decision Support tools integrate genetic information into the prescribing process to help clinicians select the most appropriate medications and dosages for individual patients. These tools analyze a patient's genetic profile to predict how they will metabolize or respond to specific drugs, enabling personalized medication management. By identifying potential drug-gene interactions, PGx decision support can enhance drug efficacy, reduce adverse drug reactions, and optimize therapeutic outcomes, particularly in areas such as psychiatry, oncology, and cardiology.

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Pharmacogenomic (PGx) Decision Support: Products


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Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

  • Virtual visits launched from the EHR
  • Voice-to-text clinical notes
  • Real-time alerts and notifications
  • Secure collaboration channels
  • ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
  • Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
  • Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access to a virtual on-demand network
  • Multi-room/patient virtual sitting for a variety of risk types
  • Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

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Modular, yet comprehensive, vCareCommand is the one enterprise cloud-based virtual care platform that can support all virtual care programs. vCareCommand offers zero code configurable web applications that are immediately familiar to users because they conform to your existing workflows; a robust suite of embedded common core collaboration, documentation, management and business intelligence tools; all fully integrated with your EHR and other systems of your choosing.

Built on 30+ years of experience in telehealth by the pioneers in the industry, vCareCommand delivers unparalleled high quality care to patients regardless of where they are. Our platform powers consistent workflows for in-person and remote encounters, ubiquitous access to patient data and imaging, patient engagement across all service lines and full access to business intelligence that supports complex system management.

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Ease the burden on care teams with an AI-powered solution that provides virtual monitoring around the clock, in every room. The care.ai Platform continuously monitors for potential risks and notifies care teams before problems arise.


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When every second counts, trust Conduit’s Patient Transfer services to offer a single access point to manage patient flow across networks of care.

Working with acute care facilities, health systems, freestanding emergency departments (FSED), and provider practices, our team of dedicated clinical professionals streamline patient acceptance into hospital care settings to ensure that patients are transferred to the right level of care when they need it most.

When partnering with an outsourced solution for transfer center services, health systems can improve patient acquisition and retention, which leads to revenue growth.

We can help with patient care logistics such as:

- Inbound and outbound transfers – medical and behavioral health

- Direct admissions

- Physician to physician consultations

- EMS coordination

- Coordination of handoff

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Caregility Cloud™ connects patients and care teams everywhere on a secure, versatile virtual care platform that brings remote care support and AI capabilities to the patient's bedside, from the hospital to the patient's home. Reduce operational costs while keeping clinical teams and patients more connected and engaged. Intelligent telehealth edge devices integrate with clinically designed care applications to offer one-on-one and one-to-many remote patient engagement and care team support. Seamlessly integrate with leading EHRs, Clinical Decision Support (CDS) tools, connected digital health devices, interpreter services, and interactive patient consoles to modernize care models. Native and integrated AI tools enhance the art of what's possible in remote clinical workflows. 

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Fabric's Intake & Care Guides improves the experiences of both patients and providers by eliminating duplicate tasks, reducing nurse documentation time, and actively engaging and informing patients throughout their visits. Fabric offers Care Guides for patients to reduce no-shows, cancellations, and to fill unused visit blocks, and improves clinical efficiency. 

Patient Guides:

  • Streamlines the experiences of patients and providers through real-time updates and reduced documentation time
  • Guides and informs patients throughout their visit
  • Reduces nurse documentation time
  • Collects patient data while patients wait
  • Connects patients with Primary Care Providers (PCPs) prior to discharge
  • Expedites the ER and urgent visit process
  • Provides patients with visibility into visit progress
  • Enables convenient scheduling for follow-up appointments

Perioperative Guides

  • Enhances the surgery experience by delivering timely information and outlining next steps to patients
  • Offers a comprehensive overview of the surgery journey
  • Provides next steps, including patient education, preoperative triage, checklists, etc.
  • Answers frequently asked questions 
  • Sends automated time-release reminders to help patients stay on track
  • Shares surgery-related information with family and friends
  • Automates pre-surgery triage to assess surgical risk, improving preoperative preparation and enhancing patient safety
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Solv’s Video Telemed requires no downloads, installs or hardware. Patients can choose to join a virtual visit through a link sent via text message and email, and providers can host visits straight from their laptop or iPad. Easily shift patients from virtual to in-clinic as needed, and vice versa.
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Quick'rCare's platform uses a two-pronged approach to gaining the attention of the local population for its population to access Urgent Care, ER, or Telehealth services. By using data crawls and auto-process marketing techniques, the platform attracts patients for 80% less than the billboard model and integrate the registration process from home into the hospital tracker system and EHR.

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GlobalMed is a prominent provider of telehealth solutions, known for its comprehensive and integrated platform that enhances patient care and resource management. GlobalMed’s technology is utilized globally, supporting a wide range of telehealth applications and enabling millions of virtual consultations. Our secure, integrated software and hardware solutions are aimed at supporting advanced clinical decision-making and improving patient outcomes.

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 Iris Telehealth is dedicated to improving patient outcomes with exceptional behavioral health care while decreasing the burden on your care team. 

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Behavioral Health Integration
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Buyer's Guide


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A Buyer's Guide to

Pharmacogenomic (PGx) Decision Support

What is pharmacogenomics?

Pharmacogenomics, also called precision prescribing or referred to with the shorthand PGx, is the ability to use a network of knowledge to treat an individual patient by analyzing genetic information in combination with social, environmental and lifestyle factors. Digital pharmacogenomic solutions provide clinicians-most commonly in primary care, cardiology, behavioral health or oncology service lines-with targeted genomic testing and automated clinical decision support that analyzes all relevant data to deliver optimized drug and dosage recommendations. With medication regimens tailored to their drug metabolism and other health variables, patients are more likely to receive safe and effective medications the first time while avoiding drug failure or adverse reactions.Pharmacogenomics is a core component of precision medicine-the development of targeted therapies for individuals or sub-groups of patients based on their genetics, lifestyle, and environment.
When pharmacogenomic testing and precision prescribing is incorporated into direct patient care, a patient’s care journey may look like this:
  1. The patient seeks care from a primary care physician, specialist, emergency department or urgent care.
  2. The provider screens patients for relevant health conditions and assesses risk for adverse events (such as cardiovascular events or suicide risk).
  3. The patient undergoes routine labs and a pharmacogenetic saliva or blood test.
  4. A decision support platform analyzes test results and other relevant data to help the physician identify an appropriate care plan.
  5. The patient receives a highly personalized care plan for their health condition.

Differentiating pharmacogenomic solutions

Pharmacogenomics companies may offer services and software that stretch across the care journey or focus on one or more specific components, such as:
  • Screening: Blood or saliva tests that predict patient response to specific drugs, or comprehensive panels that assess several genes and provide data for many medications.
  • Clinical decision support: EHR-integrated software solutions that assist physicians with screening recommendations and analyze screening results and patient health data to support precision dosing.
  • Population health assessment: Solutions that analyze population-level data to identify medication-related risks and refine treatment recommendations for individuals.
  • Medication therapy management: Solutions that help pharmacists and other providers more effectively tailor medication regimens to prevent adverse events.
All health systems will need to navigate a future that includes far more precision medicine than is currently used in practice. Health systems that invest the time and resources now to create a roadmap that aligns with their existing strategies will be far better positioned to manage the necessary investments and harvest the opportunities that precision medicine will create in the future.
Amberly Diets
—Amberly Diets
Director, Care Transformation & AVIA Precision Medicine Expert

The case for pharmacogenomics in clinical medicine

Improved patient safety. Adverse events related to medications is a leading cause of mortality in the United States, and multiple studies have uncovered genetic components of drug toxicity and side effects. Pharmacogenomic solutions analyze genetic information to predict the likelihood of adverse events and provide recommendations for safer alternatives or more appropriate dosing.
Lower costs and improved productivity. Pharmacogenomics, and precision medicine more broadly, make it easier for providers and health systems to avoid unnecessary treatments and related costs. Workforce efficiency may also improve as patients receive personalized long-term care plans that require fewer visits for routine and follow-up care.
Hyper-personalized drug and dosage recommendations. Pharmacogenomic decision support tools provide tailored medication recommendations for a number of major drug classes based on diagnosis, genetic profile, and other relevant patient health data. Patients are more likely to receive the correct medication and dosage-which translates into therapeutic benefit-earlier in their care journeys.
Better patient satisfaction and competitive advantage. When physicians can speak with greater certainty about the safety and effectiveness of medications, patients feel more confident about their treatment plans, which is positively correlated with improved medication adherence. Moreover, as demand and public knowledge regarding precision medicine continue to grow, healthcare consumers will increasingly expect their providers to utilize genomic testing to inform care recommendations.

What leading pharmacogenomic testing and precision dosing solutions offer

Flexible results reporting

Leading PGx testing solutions allow providers and patients to choose their preferred reporting option for screening results, including PDFs and discrete data that can be pushed to the EHR with minimal or no manual data entry.
Transparent and affordable test pricing

Pricing for pharmacogenomic testing, including tests for specific medications, drug classes, or comprehensive panels, should have transparent and attainable pricing for patients who must pay out of pocket.
Flexible results reporting

Leading PGx testing solutions allow providers and patients to choose their preferred reporting option for screening results, including PDFs and discrete data that can be pushed to the EHR with minimal or no manual data entry.
Transparent and affordable test pricing

Pricing for pharmacogenomic testing, including tests for specific medications, drug classes, or comprehensive panels, should have transparent and attainable pricing for patients who must pay out of pocket.

How pharmacogenomic solutions can improve outcomes

For patients with a variety of complex long-term health challenges, such as cancer or certain chronic illnesses, pharmacogenomic testing and precision prescribing can be used to more easily identify effective therapies and predict treatment response. Currently, about 300 FDA-approved medications provide PGx information in their drug labeling, but more drugs with an increasing number of clinical applications are on the horizon-about 42 percent of drugs in the development pipeline include biomarkers in their design.
In oncology, where pharmacogenomics is already in widest use, clinicians use diagnostic tests to select targeted therapies for patients' specific tumor types, identify patients at higher risk for drug toxicity, and more accurately predict patient prognosis. Patients who receive the correct targeted therapy right away are more likely to achieve maximum therapeutic benefit, with improved overall survival and progression-free survival over chemotherapy.
Organizing for pharmacogenomics
success in your health system
pharmacogenomics success
What health systems should do before adopting pharmacogenomic testing and prescribing solutions.
  • Identify opportunities and assess potential use cases across the organization.
  • Determine whether the health system will require additional digital capabilities or partners to effectively deploy and scale a pharmacogenomics solution.
  • Develop business cases to determine the primary value that a precision dosing solution would create across affected service lines.
  • Work with physicians and other key stakeholders to ensure that short and long-term priorities and goals are aligned.
  • Consider their organization’s strategic goals and how they align with the possibilities and potential value drivers for precision dosing.
  • Assess current precision dosing and pharmacogenetic testing activities to identify stakeholders, areas of common need, and duplicated efforts.
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