Our solution supports 18 languages and uses AI with Natural Language Processing (NLP) to understand natural, inclusive communication, accommodating misspellings and colloquial terms. This ensures that individuals can communicate effectively, regardless of language proficiency, literacy level, or regional variations, making healthcare more accessible and inclusive. With over 45,000 health terms and synonyms in our database, the system continuously improves its understanding, promoting equitable access to healthcare for diverse populations.

Our platform offers inclusive engagement options, enabling equitable access to healthcare services. With a human-like avatar integrated into voice, web, text messaging, and apps, users can interact naturally across multiple channels. This approach enhances communication by providing three times more accurate responses, ensuring that users from diverse backgrounds can engage effectively. Additionally, our solution supports 18 languages and incorporates Natural Language Processing (NLP) technology to understand users’ natural speech, including misspellings, making healthcare accessible and understandable for all. These features contribute to addressing health equity and reducing barriers to care.

Mediktor applies three measures that guarantee privacy: encryption through the whole process of communication and storage, compliance with the Health Insurance Portability and Accountability Act (HIPAA), and the General Data Protection Regulation (GDPR) standards.

Demonstrates awareness of cultural differences and respect for all genders by offering customized symptom assessments for individuals with sensory, physical, and intellectual disabilities. We provide a dedicated feature for transgender patients, including those in the LGTBIQ+ and Non-binary communities, tailored to their gender identity and transitioning treatment needs. Our multilingual capabilities further ensure accessibility and inclusivity, reflecting the diverse populations we serve.

Self-designed but care flows can be altered to suit literacy level of respective populations, especially powerful in self-guided program care flows.

Awell care flows will enable care organizations to include extended services to assign interpreters via API with the organization's interpretor vendor.

Care flows can be designed with various branches to consider the needs of the population and alter the method of which those patients are engaged with, whether SMS, mail or phone task creation for care teams.

Awell allows care teams to design care flows to account for SDoH components and identifiers to built the right pathways for the whole person, end-to-end.

Awell consolidates data points through cloud storage and can distribute into any feeds or tools via API integration, allowing for analogue devices to receive or engage with any specific need.

Awell, by design of CareOps, allows care flows to be designed around cultural identifiers in how care should be delivered in pathways.

High-touch support team and often physical attendance to site locations to ensure respective interdisciplinary teams are trained and supported on building care flows.

The Agile nature of the CareOps philosophy pushes care teams to think about population diversity, language & the individual needs of each patient, by incorporating that into the design of care flows with if/then logic to cater to the needs of different populations.