Docent Health helps health systems better understand their customers and deliver a consumer-centric approach to healthcare. Their end-to-end experience solution, built with leading health systems, integrates patient engagement, CRM, and care coordination applications into a single platform – ensuring that every patient gets a more personalized experience. Their partnerships are helping health systems attract new customers, reduce leakage, increase patient activation, and deliver better health outcomes. Docent's API rich experience platform integrates with the EMR and pulls in consumer data from across the organization to create human-centric customer profiles with segmentation based on factors such as social determinants of health, preferences, and customer lifetime value. The platform communicates directly to patients using text and AI driven conversations. It coordinates service activities through innovative workflow tools, or by pushing next-best actions and insights directly into the EMR and other applications. To help health systems deliver best-in-class, proactive, and on-demand customer services, Docent also provides white-labelled navigator services that support patients via phone, text, messaging, and email. This holistic approach delivers positive financial ROI in year one while helping health systems meet the evolving needs of consumerism in healthcare.

Docent Health's mission is to help health systems build and retain lasting patient relationships. Docent helps organizations embrace and deliver a consumer-centric approach to healthcare. Docent’s tech-enabled service combines digital and human interactions to guide ALL patients and accommodate their specific needs and preferences. With Docent, health systems can provide differentiated services to their patients and referring providers, becoming a preferred destination for empathic care.

Orbita's Patient Access and Acquisition product empowers your patients with automated open scheduling, referral scheduling, appointment management, preparation workflows and reminders. 

Capabilities include:

• Patient Outreach Campaigns (Email, SMS, Automated Phone)
• Open Scheduling
• Referral Notifications
• Referral Self-Scheduling
• Appointment Management (Confirm/Cancel/Reschedule)

At Orbita, we offer three integrated solutions that optimize patient care, enhance operational efficiency, and improve the patient experience.

While each solution delivers value on its own, they can be seamlessly combined into a powerful platform that supports patients throughout their entire healthcare journey — from beginning to end. Tailored for healthcare organizations as well as specialty and private practices, this unified approach ensures better preparation, fewer missed appointments, increased patient volume, and greater ROI.