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Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
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Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
HealthTap
HealthTap

0 review

Categories

Solutions

Description

Product Description:

HealthTap was specifically designed to capture patients from the moment they have a question about their health, through exploring potential self care options, and if needed, through finding a doctor and adhering to treatment plans. In addition too our out of the box application, we can work with health systems on white labeled and co-branded solutions to ensure patients are maintaining a consistent experience across their care journey. Though many individual point solutions exist for individual components of our solution, the combination of all of them in one place establishes our platform as the entry point into the healthcare system.

About HealthTap:

HealthTap provides real-time access to high-quality, affordable healthcare including urgent care and primary care.

Product Description:

Infermedica's Medical Guidance Platform is a set of intelligent healthcare technologies that enables symptoms assessment and digital triage, and supports communication between physicians and patients.

At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s platform can be used by healthcare providers, insurers, telemedicine companies, employers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s platform can be freely implemented on webpages, mobile apps, patient portals, chatbots, voicebots, call centers, and others. It is possible through flexible API, and our ready-to-use solutions.

About Infermedica:

Infermedica's mission is to make healthcare accessible, convenient, and affordable for everyone worldwide, by automating primary care from symptom to outcome. The company specializes in AI-driven solutions for early symptoms assessment, digital triage and care navigation. Its core product is a Medical Guidance Platform, through which healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. 

Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, and proven medical knowledge into their platform. Their solutions achieve 94% of triaging accuracy. Since 2012 it supports leading healthcare organizations such as Allianz Partners, Gothaer, Médis, Microsoft, and Sana Kliniken. 

Infermedica is now being used in over 30 countries, in more than 20 languages, and has completed more than 22 million successful health checks to date. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Infermedica integrates with other systems, such as EHRs, enabling the use of stored data to pre-fill symptom checks and send results to improve data completion rates.

Infermedica offers analytic dashboards that summarize tool usage, present symptom and condition prevalence, gather user reviews, and more.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with EHRs, and is white-labeled.

While calculating triage levels, Infermedica Triage collects data that can be used to direct users to appropriate care options within provider services.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with EHRs, and is white-labeled.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:
HealthTap's platform can be extended to whichever users and providers the customer decides to implement HealthTap with, as long as they have access to either the web, or a suitable iPhone or Android device
Description:

Medical Guidance Platform from Infermedica is based on Intelligent Core: API, Inference Engine, and Medical Knowledge Base. It provides a multitude of human-centric features and extensions powered with AI and LLMs. It is the foundation of Infermedica's user-facing modules—a feature-packed toolset that addresses the key challenges of today's health industry and prepares healthcare organizations for the future.

Infermedica is most commonly used for:

  • preliminary assessment of symptoms
  • collection of patient data
  • patient navigation
  • optimization of patient flow
  • providing list of the most probable conditions
  • urgent care cases identification
  • patient education
  • patient intake
  • follow-up

The platform provides access to thousands of medical concepts for adults and pediatrics built and validated by clinicians. It includes over 2,740 medical concepts in 24 languages. 

Infermedica also offers ready-to-use modules for the most common use cases: 

  • Infermedica Triage for patients preliminary assessment and navidation;
  • Infermedica Intake for pre-visit patient intake and medical history collection.
  • Infermedica Follow-up for re-engagement and symproms verification over time.
Pediatric use cases:

All Infermedica products can be available for pediatrics population. In this case the company provides a rich databases of medical concepts for patients between 0 and 18 years old, that can be used by parents and caregivers to assess symptoms of chilndren.

Pediatrics has additional features, like body models of children, 3rd person question mode, and instructions that supports caregives during the interview.

Users:

Infermedica's tools are designed to support patients, caregivers, healthcare workers, nurses, call center agents, and healthcare managers. 

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Ambulatory EMR, ERP system, Patient portal, Home health, Behavioral health, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:
HealthTap's core differentiator is that we are able to deliver a complete package to our customers that they can use as a digital front door. The integration of all of these traditionally point solutions is what drives much higher engagement and satisfaction than our competitors. Additionally, our roots as a direct to consumer business helped us to build up our extensive library of health information and previously answered patient questions. This not only allows many users to answer their questions without ever talking to a healthcare provider, but also allowed us to ingest this valuable information, and use it along with other up to date medical information, to create Dr. A.I., our A.I. powered symptom assessment and triage tool.
Differentiators vs EHR Functionality:

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.

Differentiators vs Competitors:
  • 20,000,000 health checkups completed
  • 94% of engine accuracy
  • available in 24 languages
  • available via API and iframe
  • 120.000+ hours of physician's work

Health Equity

Infermedica provides solutions in 24 languages: Arabic Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch English Estonian French German Greek Italian Japanese Latin American Spanish Polish Portuguese Portuguese (Brazilian) Romanian Russian Slovak Spanish Thai Turkish Ukrainian

Infermedica offers a comprehensive view of individuals' health by assessing both physical and mental symptoms through medical interviews. Our tool helps individuals determine whether the cause of their symptoms is physical or mental.

Data privacy is critical for us. We are following global standards like HIPAA, and GDPR, as well as adjust to requirements of our clients.

Medical interview can be adapted to respond to unique cultural differences and needs.

Our clients are supported in multiple ways including extensive documentation, Support Portal, Help Center, Product Adoption programs, dedicated Implementation Managers, and more.

Medical interviews provided by Infermedica are always adjusted to the users gender, age group, as well as health conditions, includes respective risk factors, body models, and more.

Keywords

Images

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Intelligent core composed of Medical Knowledge, Inference Engine and API likes in the core of all Infermedica's solutions.

Videos

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Infermedica's platform in a glimpse

Downloads

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Infermedica for pediatric population

Alternatives

Company Details

Founded in 2010

Founded in 2012

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