We know reaching out for help isn’t easy for patients. That’s why Advocatia makes the process of finding the coverage and resources available as simple as possible through our powerful technology and proven processes that connect patients and their families with the right national, local, and hospital programs or affordable health insurance options. Unlike full-service revenue cycle management companies that offer a broad spectrum of services, Advocatia has established deep experience and an in-depth understanding around complex specialty benefits and financial assistance enrollment. We know the programs. We know how to identify those who qualify. And we know how to get them enrollment as quickly and efficiently as possible. The Advocatia Benefit Screening solution combines a powerful screening tool the uncovers all potential programs available to the patient with an engaging communication tool called Benefit Text that streamlines the processes, eliminates unnecessary follow-up appointments, and removes the friction when communicating with patients. By ensuring each patient has the coverage they qualify for, we reduce uncompensated care, decrease bad debt, improve performance, and help hospitals reach their financial goals. Whether we arm a hospital’s team or deploy ours, Advocatia streamlines the intake process and makes the financial assistance experience more efficient for the hospital and for their patients. At the core of our solutions is a state-of-the-art technology that ensures all eligible individuals receive the health coverage they qualify for, including Federal programs such as Medicaid, CHIP, SNAP, programs through the Health Exchange Marketplace, and other state, local and hospital-specific resources.

More than $20 Billion of annual uncompensated care provided by hospitals could have been recovered through financial assistance programs. Advocatia dramatically impacts uncompensated care for hospitals by removing financial barriers for their patients. Advocatia’s proprietary algorithms help identify resources and enroll individuals in programs and low-cost healthcare insurance, so they are prepared when they need it and no longer have to delay care. At the core of our program is a state-of-the-art technology that ensures all eligible individuals receive the coverage they are qualified for including Medicaid, CHIP, SNAP, programs through the Health Exchange Marketplace, and other state and local resources. Whether we arm your team or deploy ours, Advocatia streamlines the intake process and makes the financial assistance experience more efficient. By empowering their team and their patients with Advocatia, hospitals dramatically reduce their bad debt, increase reimbursement, and improve their patient experience.

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

• Optimize market presence with patient feedback management and reputation tools
• Provide convenient channels for patient scheduling and convenient self-service appointment management
• Automate incoming referrals to ensure conversion to completed appointments
• Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
• Customize and tailor workflows to manage patient recall and future appointments
• Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
• Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

• End-to-end enrollment platform
• Available in 72 languages
• Programmed for all 50 states
• Automated application completion and submission

• End-to-end enrollment platform
• Screen for over 1000 unique programs
• Live in over 200 hospitals

• Convenient to patients who haven't opted to utilize patient portal
• No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
• End-to-end referral management

• ISO/IEC 27001:2022 certification highlights Luma's commitment to security