CCIQ is an in-house, patient centric Connected Care Management platform that transforms the patient experience by leveraging the existing relationship between providers and their chronic patient population to connect, collect, monitor, and proactively respond to patient provided insights into their well being between office or home visits.

Automated capturing of time spent in eligible non-face to face care management activities - including telephone connection and EHR events - ensures maximum monetization of staff work for inclusion in monthly billing report for submission.

Once implemented, our partnered healthcare organizations have documented improvements in clinical outcomes with fewer hospital re-admissions, operational workflow efficiencies, patient satisfaction, and sustainable revenue growth within 60 days of go live.

Imagine a technology platform that goes far beyond basic CCM to provide life-changing care for your at-risk patients struggling with chronic conditions.

Imagine your staff enjoying streamlined workflows, tools that transform interaction and communication with your patients, and a single dashboard to monitor patients' health status derived from objective and subjective questions via telephone or mobile app.

Imagine turning patient-provided responses into clinical insights, and clinical insights into action. Monitored patients who are trending out of clinical thresholds are proactively contacted by their provider's staff before a potential decompensation... and trip to the ER.

Imagine the automatic capturing of time spent in remote care management - on the phone and in the EHR - attributed to each patient's audit log and aggregated to an automated monthly billing report for submission.

Imagine generating practice-building revenue from monetizing your remote care management efforts each and every month.

Imagine no more. Practices of all sizes across the country are achieving better results and improved outcomes by leveraging ChronicCareIQ's award winning Care Management platform to operationalize and monetize their CCM/RPM programs. Whether your practice has never participated in CCM, needing to automate a manual process, or wanting to explore the benefits of managing your own CCM program in-house, contact us today to discuss how we can positively impact your practice's operations, clinical outcomes, patient satisfaction, and revenue generation.

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. 

>>> HOW WE HELP <<<

Digital Front Door

• Patient Access Tools
• Patient Scheduling
• SmartCHAT Patient Intake
• Patient Communications

eConsults & Referrals

• Consult Management
• Referral Management
• Prior Authorizations
• SmartFAX Management

Marketing & Services

• Marketing CRM
• Advanced Analytics
• Professional Services
• SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics
• Standardizing and streamlining the referral management process across the organization
• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with appropriate providers using SmartMatch decision support
• Closing the feedback loop with specialists and reducing phone calls and faxes
• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools
• Improving customer service with referring providers through automated status reports
• Managing referral network and gaining insight into referral patterns using analytics 

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

• Technology that allows healthcare organizations the ability to proactively engage and query their chronic patient population between face to face visits via smartphone, text, email, or schedule phone call
• Automates the tracking of time spent in non-face to face care management activities, allocation to relevant CPT code, and aggregation of all timed activities for submission of eligible reimbursements to EHR platform for billing
• Provide care management teams situational awareness of their monitored patients' health status in order to take action on those trending outside clinical thresholds prior to decompensation.
• By managing by exception, CCIQ answers the question WHO needs care management attention, WHEN they need it, and WHY they need it.
• Ability to track and bill CCM, RPM, TCM, BHI included

• Not a 3rd party outsourced call center - HCOs are able to manage their CCM/RPM programs internally
• Patients surveyed feel more connected with their provider and the staff they are familiar with - not someone on the phone
• Revenue generation / ROI - As opposed to sharing a portion of each patient reimbursement, CCIQ's flat-rate, per provider monthly subscription allows HCOs to keep 100% of the reimbursement revenues regardless of the number of patients enrolled.

• Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
• Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
• Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
• Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
• Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
• Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
• Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
• Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiator 1: All-In-One Platform

• Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
• Real-time analytics across the platform
• Automated workflow and decision support tools
• Automated feedback loop with referring providers
• Automated patient communications via text or email
• Integrated fax management system (port over existing fax numbers)
• Integrated Customer/Partner Relationship Management (CRM/PRM)
• Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

• Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
• In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

• The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
• The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.