The battle for patients is won and lost during the digital customer experience – especially online check-in, the revenue-generating step. Arriv delivers the frictionless digital experience that today’s patients expect from the brands they trust, tailoring our solution to each customer’s market and patient base, so they can win the moment when patients are searching.

Arriv is the healthcare industry’s highest converting online check-in solution. We build our products by leading with empathy and strive to make finding and engaging with hospitals in moments of need more human. As a result, we have drastically increased online check-in volume in health systems across the US.

We simplify workflows with timely access via multiple digital front doors that work across the healthcare ecosystem.

Optum® Patient Access and Engagement, formerly known as DocASAP, helps you improve your patient engagement strategies. Our tools drive results and overall efficiency so you can focus on delivering high-quality care.

Our core solutions cover the end-to-end patient journey from acquisition and engagement to long-term retention.  

Our customizable solutions include: 

• Omnichannel provider search
• 24/7 online patient scheduling
• Agent scheduling
• Eligibility verification, cost estimates and online bill pay 
• Payer integration
• Patient clinical and financial intake
• Provider data and network management
• Proactive outreach and ongoing care engagement