Categories
Solutions
Description
The experience for patients on the phone is far from optimal. Patients experience:
On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.
The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant:
Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI.
Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.
The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone.
Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.
With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.
Syllable provides swift time to value with real ROI.
Match score
Clients
Use Cases
None provided
None provided
None provided
Patient Assistant greets calls within seconds and guides patients through an intuitive, conversational workflow to the next step in their healthcare journey.
Syllable leverages artificial intelligence, natural language understanding (NLU), and digital tools to streamline and automate everyday tasks, including:
Perfecting access to care while lowering costs.
Same as adult application
External as well as internal callers
EHR Integrations
None provided
None provided
None provided
None provided
Acute care EMR, Ambulatory EMR, ADT
Recommended, but not required
Epic, Meditech, Allscripts
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Product Attributes
Pediatric
Pediatric
Awards
Differentiators
None provided
None provided
We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.
Keywords
Images
No images provided
No images provided
Videos
No videos provided
No videos provided
Downloads
No content provided
No content provided
Alternatives
Company Details
By ScienceIO
Founded in 2019
Founded in 2016
Add similar products