Shouldn’t contacting your doctor be as easy as reaching out to your best friend? Patients of Dr. Broc Pratt, plastic surgeon at Carolina Age Management Institute, enjoy that convenience, thanks to his investment in Rhinogram’s HIPAA-compliant, telehealth communication platform. In addition to being able to answer patient queries throughout the day, Dr. Pratt believes he’s saving staff time spent taking and transmitting messages, which makes his practice run more efficiently. What’s more, since he fields more questions himself, he better understands where pre and post-operative instructions might not be sufficiently clear so he can make tweaks. “I knew I was very good at texting friends, family, my wife, and I was wondering, well, why can’t I just do this with patients?” Dr. Pratt says of his search for a text solution. “But if I wait until I’m home to reach back out to a patient, I’m going to forget or I’m not going to do it. And I know I’m not going to document it.” Not only are texts from Rhinogram HIPAA-compliant, they also are archived in the cloud. The same number Dr. Pratt uses to text patients rings the office when patients call, giving him a single point of access. And if a text needs to be addressed by another staff member, transmitting the text securely is a snap.

Dr. Pratt says installation was simple and the system easy to learn. In addition to texts, Rhinogram supports secure photo and document exchange as well as templates that can be used for care instructions or answers to commonly asked questions. “Rhinogram has made everything very streamlined for me. Every patient that I operate on, every patient that I see in consultation immediately has secure access to me, via Rhinogram,” Dr. Pratt says. “If they have a question that they forgot to ask me in consultation or if they have a question about what they’re supposed to do after surgery, I can simply text them an answer.” Dr. Pratt says the benefits of Rhinogram are multi-fold. The first is peace of mind, for both patients and the physician. Patients obviously benefit from direct access to the physician, to ask a question about a healing complication, an odd symptom or to receive a little reassurance that treatment is progressing as planned. But Rhinogram also gives Dr. Pratt peace of mind that his patients can cut through the medical office clutter that often gets in the way of physician/patient communication

Pediatrics, Mental Health, Vision, Hospital, Health System, Home Health

Teladoc Health enables health systems to offer virtual care services across the care continuum – from ambulatory care to emergent care to inpatient care, and even care in the home.

Inpatient Care

Partnering with Teladoc Health empowers hospitals to deliver an intuitive, seamless new standard of inpatient care. Hybrid care models – those that leverage both in-person and virtual care when appropriate – allow hospitals and health systems to build more robust care teams around every patient, allowing bedside staff to focus on the most critical patient needs.

• Expand capacity and capabilities: Increase staff-to-patient ratios, augment staff coverage during volume surges, reduce burnout and expand staff training opportunities. Specialists can virtually consult during inpatient emergency situations and intensive-care locations, adding expertise and guidance for in-person staff. 
• Increase satisfaction: Clinicians and staff appreciate the convenience, added support and improved efficiency. Patients appreciate the simplicity, ease, safety and added attention that comes from a hybrid care experience. 
• Drive financial stability: An enterprise-wide approach to virtual care can help address some of the core issues that challenge financial stability. Maximize the value of your existing digital investments and drive operational efficiencies and cost-savings at scale.  

Virtual services can include:

• Medical specialties and subspecialties including behavioral health, cardiology, diabetes, infectious disease, nephrology, neonatology, neurology, oncology, pulmonology, palliative care, physical and occupational therapy 
• Virtual nursing 
• Administrative support 
• Pharmacy 
• Social services 
• Scheduling, admissions and discharge 
• Imaging 
• Interpretive services, including over 260 languages 
• Provider virtual consults 
• Virtual rounding/telerounding 
• TeleICU visits 
• Virtual sitting/Telesitting 
• Remote patient monitoring 

Emergent Care

Teladoc Health can help hospitals and health systems increase access to life-saving care by enabling immediate access to specialists when the minutes matter most. With quick, timely diagnoses provided through our easy-to-use connected care solutions, emergent care departments can help save lives and increase recovery likelihood for more patients.

• Deliver timely treatment to more patients: Allow patients to be seen within minutes to help determine the best treatment pathway. Increase coverage and response time to most appropriately manage acuity levels. Expand access to a broader range of capabilities, resources and treatments. 
• Meet your mission: Ensure your capabilities and capacity match the needs of the people you are serving. Providing around-the-clock access to high-quality care for emergent patients helps improve health outcomes. 
• Scale for growth: Employ models that can scale up or down as needs change. Virtually connect to specialists inside and outside the health system. 

Virtual services can include:

• Behavioral health 
• Cardiology 
• Critical care 
• Diabetes 
• Infectious disease 
• Oncology 
• Neonatology 
• Neurology/Telestroke 
• Pharmacy 
• Physician services 
• Provider virtual consults 

Ambulatory Care

Hospitals and health systems need an experienced virtual care partner that can help them find solutions to long wait times, barriers to care, workforce burnout, care coordination and data integration issues — and help reduce unnecessary emergency room visits, hospital readmissions and disease advancement. Managing ambulatory services through Teladoc Health’s Solo solution allows you to integrate data and connect workflows using your existing EHR to build a longitudinal view of your patients. 

• Improve adherence: 24/7 ambulatory capabilities with personalized patient support can help improve adherence and reign in the impact and progression of chronic conditions. 
• Reduce care fragmentation: Extending your footprint into ambulatory settings can reduce care fragmentation and help you maintain a competitive advantage in your market. 
• Leverage existing technologies: The flexibility of Solo allows you to leverage your existing technologies and invest in virtual ambulatory services at your own pace. 

Virtual services can include:

• Administrative Support 
• 450 Medical Subspecialties including: Behavioral health, cardiology, diabetes, infectious disease, nephrology, neurology, oncology, pediatrics, pulmonology, physical and occupational therapy 
• Home health
• Palliative care 
• Pharmacy 
• Rehabilitation 
• Crisis assessments 
• Education and coaching 
• Provider consults 
• Remote patient monitoring 
• Scheduling 
• Virtual visits

Teladoc Health enables many children’s hospitals across the country to deliver virtual care across the continuum. 

Hospitals & Health Systems. 

Teladoc Health also offers solutions for Employers and Health Plans.