Steer Health's AI-powered Chatbot can support your patients 24/7 and give that warm, personalized feeling with every conversation.

• Share Directions: Steer Health's AI-powered Chatbot can share your practice's location directly with patients coming to your website looking for directions.
• 24/7 Online Assistance: Steer's AI Chatbot can respond to patients and accept queries for your staff to go over and respond to at a convenient time.
• Increase Profitability: Since the patient is able to get in touch with you immediately, there is almost no scope for losing a prospective patient.
• Achieve More Appointments: 43% of patients now prefer to book online—a trend that continues to rise each year. Give patients the flexibility of booking appointments through an easy-to-use chat popup that prompts the user directly through your website.
• Reduce No-Shows: 72% of patients and 60% of healthcare professionals say online appointment booking platforms encourage patients to keep appointments. When a patient is given the option to book an appointment the moment they seek help, they are most likely to keep it and show up on time.

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Every call matters, and with CommPeak Dialer, your call center can unlock its full potential.

Designed to streamline operations, CommPeak Dialer helps eliminate inefficiencies like idle time, guesswork, and repetitive tasks.

By automating key processes and using predictive dialing, your agents can focus on what truly matters - engaging with customers and building lasting relationships.

The Predictive Dialer ensures agents spend less time waiting for calls to connect and more time speaking with patients, maximizing productivity throughout the day. 

In addition, CommPeak Dialer integrates seamlessly with leading CRM platforms, providing real-time data syncing and personalized engagement to enhance your communication efforts. 

The system also supports omnichannel communication, enabling your team to connect via SMS and messaging apps for consistent, unified interactions across all platforms. 

With intelligent features like dynamic caller ID management, skills-based matching, and automated post-call SMS, CommPeak Dialer goes above and beyond to ensure every connection is productive and impactful. 

By leveraging machine learning and AI, it fine-tunes calling strategies to optimize efficiency and boost results. 

With fewer abandoned calls, tailored lead prioritization, and real-time insights, CommPeak Dialer transforms your call center into a high-performing hub, ready to drive greater success.

CommPeak is a global leader in cloud-based business communication solutions, providing tools like VoIP, SMS, predictive dialers, and omnichannel platforms. Our innovative services help businesses streamline operations, boost engagement, and achieve unparalleled communication efficiency.

Discoverability

• Simplified User Experience
• Integrated SEO, SEM, and SMM
• Healthcare Purpose-Driven UX
• Personalized Self-Service Tools 

Optimize Care Access

• Voice, Web, Chatbot and SMS Scheduling
• Smart Routing & 1 Click Scheduling for existing patients
• Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
• Integrated Modern Communication Tools
• Referral Automation

Personalized Outreach

• PX Command Center Enables Longitudinal Patient Engagement
• Supports Administrative As Well as Clinical Workflows
• AI Event-Based Decision Tree Foundation Makes It Very Extensible

Patient Insights - Post Visit

• Integrated experience of managing PX before, during and after the visit
• Leverage Service Recovery Feedback As Growth Enabler
• Resolve PX Issues in a fraction of time 

Virtual Check Ins

• Voice, Web, Chatbot and SMS Outreach
• Automated Triage and Escalation
• OnDemand TeleMedicine Integration
• AI based Fast Tracking/Smart Routing of High Risk Patient Needs

Discoverability

• Simplified User Experience
• Integrated SEO, SEM, and SMM
• Healthcare Purpose-Driven UX
• Personalized Self-Service Tools

Optimize Care Access

• Voice, Web, Chatbot and SMS Scheduling
• Smart Routing & 1 Click Scheduling for existing patients
• Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
• Integrated Modern Communication Tools
• Referral Automation

Personalized Outreach

• PX Command Center Enables Longitudinal Patient Engagement
• Supports Administrative As Well as Clinical Workflows
• AI Event-Based Decision Tree Foundation Makes It Very Extensible

Patient Insights - Post Visit

• Integrated experience of managing PX before, during and after the visit
• Leverage Service Recovery Feedback As Growth Enabler
• Resolve PX Issues in a fraction of time

Virtual Check Ins

• Voice, Web, Chatbot and SMS Outreach
• Automated Triage and Escalation
• OnDemand TeleMedicine Integration
• AI based Fast Tracking/Smart Routing of High Risk Patient Needs

* Rules and Lead Prioritization:

Set rules based on time zones, agent availability, and lead statuses.

Build dynamic groups of leads and assign custom scores to prioritize high-value prospects.

* Skills-Based Matching:

Match leads to agents by language, experience level, and more.

* Enhanced Dialing Strategies:

 - Dynamic Caller ID Management: Ensure higher answer rates by displaying local or custom caller IDs based on the recipient’s location or other criteria.

 - Post-Call SMS Delivery: Automate follow-ups by sending personalized SMS immediately after a call.

Fine-Tuned Redialing Protocols: Optimize redialing sequences with rules that avoid call fatigue and prioritize high-probability connections.

 - Sequence Control: Adapt call attempts dynamically based on lead scoring, past interactions, and agent availability to maximize efficiency.

 - Adjusted Call Ratios Powered by ML and AI: Automatically balance call ratios using machine learning and artificial intelligence for improved dialing precision and efficiency.

 - Lower Idle Time: Minimize agent downtime and ensure constant engagement with live prospects to reach up to five times more leads.