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Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Bright Pattern
Bright Pattern

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Categories

Solutions

Description

Product Description:

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

About Bright Pattern:

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. 

With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. 

Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots.  

Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. 

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Product Description:

DeepScribe’s AI scribe automates medical documentation for doctors. Powered by the largest clinical dataset in healthcare, DeepScribe ambiently captures patient visits as they happen and then writes complete, billable documentation directly within a clinician’s electronic health record system. From small private practices to large healthcare organizations, DeepScribe is helping clinicians of all kinds reduce burnout, improve patient care, and increase revenue.

About DeepScribe:

Trusted by thousands of clinicians and trained on the largest clinical dataset in healthcare, DeepScribe is the most widely adopted ambient AI medical scribe in the world.

DeepScribe allows clinicians to ambiently capture patient visits in real time. Powered by proprietary AI technology trained on millions of real patient visits, DeepScribe automatically extracts relevant medical information from these encounters and classifies it into standardized medical notes directly within a clinician’s EHR.

DeepScribe’s powerful AI solution enables clinical organizations of any size to focus on delivering exceptional care while saving time, reducing burnout, and increasing revenue and reimbursement.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

DeepScribe ambient AI understands and adjusts to different patient visit types, placing data into the right context. For instance, when a physician and patient discuss a condition during a follow-up visit, information from previous visits is automatically pulled forward into the current chart - but modified as needed within the context of the current conversation.

DeepScribe offers bi-directional integration to pull and push discrete field information with leading EHR systems including Epic, athenahealth, NextGen Healthcare, Veradigm, Ontada and more. This enables easier access to information that drives continuity of care.

DeepScribe’s ambient AI platform is HIPAA-compliant and SOC-2-certified. All data captured and processed by DeepScribe is encrypted using end-to-end AES-256 technology. To ensure data security and privacy, encrypted data is stripped of all personally identifiable information, ensuring patient information cannot be associated with an individual. DeepScribe also includes an additional layer of security to ensure any user accessing the platform is authorized to do so.

DeepScribe AI has been trained on the learnings from more than 5 million patient conversations. Clinicians simply need to have a conversation with the patient naturally during the encounter, moving through their workflow as they normally would. The ambient AI understands the details and nuances – including essential patient anecdotes – and generates a complete clinical note. The interface is highly regarded for its simplicity. Clinicians begin the encounter with just two taps, then hit one button to record, and another to “scribe” the visit.

DeepScribe was developed with scalability in mind, and supports rapidly increasing user bases at large health systems such as Ochsner Health, Texas Oncology, Covenant HealthCare. Regardless of the practice or organization size, the DeepScribe platform can onboard and accommodate a high volume of clinician users at one time.

The DeepScribe ambient AI platform is continuously learning via patient conversations and built upon a foundation of the largest clinical dataset in the category. In addition to refinements made within the AI model, DeepScribe clinical experts also collaborate with specialty care physicians to ensure each medical group’s workflow and needs are satisfied and reflected in the notes that are generated.

Use Cases

Description:

Route Customers to Their Personal Agent

Customers want to reach the right healthcare department and the right agent. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.

Comprehensive HIPAA Compliance

Bright Pattern’s omnichannel contact center platform is fully HIPAA-compliant. Designed with healthcare providers in mind, Bright Pattern provides secure transmission and storage of data during customer service, and ensures agents are following HIPAA protocols. Bright Pattern utilizes:

  • Roles-based access controls
  • Encryption of data transmissions
  • Powerful scripting language to collect, transfer, and process customer data

These technologies guarantee HIPAA-compliant call tracking.

AI-Powered

Bright Pattern’s platform powers medical contact centers and service teams through the use of AI. Utilize powerful AI to automate basic tasks for workforce optimization like scheduling appointments and automatic billing. Boost agent productivity in real-time through powerful agent assist with features like sentiment and text analysis.

Greater Customer Satisfaction

Ensure exceptional customer experience and patient experience on 100% of all interactions on any channel. Utilize powerful analytics to ensure interactions with call center agents have high CSAT scores and improve first call resolution. Gain access to powerful data and insights into your contact center, and ensure best practices are being implemented in your healthcare call center.

Powerful CX Features for Healthcare

Artificial Intelligence

Utilize industry-leading artificial intelligence for omnichannel routing, task automation, and quality assurance.

True Omnichannel

Provide customer support over all digital channels. Utilize channels like voice, video, SMS, and text messaging for proactive patient communications.

Cloud-Based

Powerful cloud customer experience platform. Organizations of all sizes can gain access to advanced, new features easily.

CRM Integration

Integrate with any major CRM, like Salesforce and Microsoft Dynamics, or your own system of records. Track the customer journey from beginning to end.

Intelligent Routing

Utilize AI-powered automatic call distribution (ACD) and interactive voice response (IVR) features to route patients to a suitable live agent.

Automated Quality Management

Gain insights into your healthcare call center and ensure exceptional customer experiences with omnichannel, AI-powered quality assurance.

Pediatric use cases:

None provided

Users:

Healthcare:

  • UnitedHealthcare

Non-healthcare:

  • American Girl
  • Bentley
  • Pepsi
  • Randstad
  • Rasmussen College
  • Republic Wireless
  • Sun Country Airlines
  • Toyota
  • YMCA
  • Zillow
Description:

Clinical documentation

Real-time data insights

Pediatric use cases:

Clinical documentation

Real-time data insights

Users:

Physicians

Healthcare Providers

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Ambulatory EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Allscripts, NextGen, eClinicalWorks, Other, Athenahealth, Self-developed, Epic, athena, McKesson

Hardware Compatibility:

Desktop, Mobile / Tablet (native app)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Trusted by thousands of clinicians across multiple specialties, DeepScribe focuses on the importance of specialty care knowledge and accuracy, creating custom AI models that understand each specialty’s workflow, terminology, and needs. This not only creates the most complete, precise AI-generated note in healthcare, but it also helps drive industry-leading adoption among clinicians. In addition, DeepScribe offers Customization Studio, where clinicians can personalize how notes look and read to their preferences. From small private practices to large healthcare organizations, our accuracy and ease of use leads to lower physician burnout, higher patient satisfaction, and a higher return on investment.

Keywords

Images

No images provided

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Videos

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DeepScribe Turned Me Into The Doctor I Always Wanted To Be.mp4

Downloads

No content provided

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Dr. Debra Graetz Case Study.pdf

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Company Details

Founded in 2017

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