Seamlessly integrating with your existing EHR, our white-labeled, customizable platform gives you a single dashboard for managing patient care, workflows, and notifications across all the facilities you serve. This isn’t just generic software—it's tailored to be uniquely yours, branded under your URL, and designed around your specific needs and workflows

One Software. Your Software. At Omnivers, we provide digital healthcare solutions that simplify patient data management for long-term care facilities.

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. 

>>> HOW WE HELP <<<

Digital Front Door

• Patient Access Tools
• Patient Scheduling
• SmartCHAT Patient Intake
• Patient Communications

eConsults & Referrals

• Consult Management
• Referral Management
• Prior Authorizations
• SmartFAX Management

Marketing & Services

• Marketing CRM
• Advanced Analytics
• Professional Services
• SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics
• Standardizing and streamlining the referral management process across the organization
• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with appropriate providers using SmartMatch decision support
• Closing the feedback loop with specialists and reducing phone calls and faxes
• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools
• Improving customer service with referring providers through automated status reports
• Managing referral network and gaining insight into referral patterns using analytics 

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

While traditional Electronic Health Record (EHR) systems offer essential functionality for managing patient records and billing, our platform goes above and beyond by providing a range of unique features and capabilities:

Personalized Care Management: Offers personalized care management tools that go beyond basic EHR functionality. Our platform allows users to create customized care plans tailored to each patient's unique needs, ensuring that care delivery is personalized and effective.

Advanced Task Automation: Leverages advanced task automation capabilities to streamline workflows and improve efficiency. Our platform automates routine tasks, such as appointment reminders and medication refills, freeing up staff time to focus on more meaningful patient interactions.

Real-Time Collaboration: Facilitates real-time collaboration among care team members, enabling seamless communication and coordination of care. Our platform allows users to share patient information securely and collaborate on treatment plans, ensuring that everyone is on the same page.

Predictive Analytics: Harnesses the power of predictive analytics to anticipate patient needs and identify potential issues before they arise. Our platform analyzes patient data in real-time to identify trends and patterns, empowering care teams to proactively address patient needs and improve outcomes.

Patient Engagement Tools: Offers a range of patient engagement tools designed to empower patients to take an active role in their care. From mobile apps to patient portals, our platform provides patients with easy access to their health information and encourages them to participate in their treatment plans.

Automated Alerts to Actionable Triage Workflow: Provides automated alerts to actionable triage workflow, ensuring timely responses to critical patient needs and improving patient outcomes.

Analytics Tool for Compliance and Billing: Includes an analytics tool for compliance and billing, allowing users to track compliance metrics, identify billing discrepancies, and optimize revenue cycles.

Automated Triage Workflow for Reducing Rehospitalizations: Our platform goes beyond basic automation by offering an advanced triage workflow specifically designed to minimize rehospitalizations. By automating the triage process and identifying high-risk patients, we help care providers intervene proactively, ultimately reducing the likelihood of rehospitalizations and improving patient outcomes.

AI Capabilities to Predict Patient Outcomes: Leveraging AI, our platform predicts patient outcomes and identifies potential risks. By analyzing vast patient data, our AI algorithms provide valuable insights, enabling proactive intervention to improve outcomes.

Robust Analytics for Compliance and Billing: Our platform offers comprehensive analytics for compliance and billing, ensuring adherence to regulations and maximizing revenue capture. With powerful analytics tools, users can monitor compliance metrics and optimize billing processes.

• Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
• Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
• Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
• Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
• Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
• Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
• Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
• Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiator 1: All-In-One Platform

• Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
• Real-time analytics across the platform
• Automated workflow and decision support tools
• Automated feedback loop with referring providers
• Automated patient communications via text or email
• Integrated fax management system (port over existing fax numbers)
• Integrated Customer/Partner Relationship Management (CRM/PRM)
• Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

• Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
• In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

• The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
• The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.