CancerNAV is an application used to support patient navigators as they manage the treatment path for their oncology patient population through the health system. Based on the Cleveland Clinic Taussig Cancer Center’s patient navigation software, CancerNAV offers a seamless way for patient navigators to identify, track, and manage barriers to care and interventions, and provide follow-up for the oncology patient population in real-time. CancerNAV is a Smart on FHIR app that fully integrates with the EHR.

Connect patient experiences for better outcomes

For healthcare providers, NiCE provides solutions to increase patient access and engagement. Ensure every digital and voice interaction contributes to improving patient experience, optimizing staff time and simplifying administrative systems. Through integration with your electronic health record (EHR) system, NiCE CXone Mpower connects all interactions along the care journey, giving you a complete picture of the patient experience. And only CXone Mpower embeds AI, trained on the world’s largest customer experience dataset, across the platform, to deliver frictionless experiences every time. As a world leader in customer experience software, NiCE enables patient interactions and journeys that drive better patient engagement for better patient outcomes.

Today, EMRs focus on clinical treatment and pose challenges with tracking the patient journey. Improved efficiency using CancerNAV allows navigators to serve significantly more patients, facilitate timely access to care and encourage patient engagement. Patients who feel that care is personalized tend to remain in the healthcare system, resulting in improved clinical outcomes through optimal resource utilization. CancerNAV also tracks the metrics and navigator activity required to CMS reimbursement.

CancerNAV supports clinical and non-clinical navigation through workflow standardization, tracking and documentation of care coordination incorporating national guidelines and accreditation standards. The cloud-based technology features disease-specific checklists, selection boxes and alerts that facilitate prioritization, barrier resolution, treatment plan adherence and program metrics. CancerNAV also tracks the metrics and navigator activity required to CMS reimbursement.