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Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Ovatient
Ovatient

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Categories

Solutions

Description

Product Description:

Ovatient is a virtual-first healthcare company that puts a person – not just a patient – at the center of how they receive care and improve their health. Ovatient’s team of dedicated virtual providers and care team members work closely with our trusted local health system partners to build long-lasting relationships with patients. We provide patients with connected, coordinated and convenient virtual care that fits their budget, including primary care, urgent care, and soon mental health.  Learn more about Ovatient and our Epic-based virtual-first solutions at Ovatient.com.

About Ovatient:

Product Description:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. 

The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals. 

DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.

About DexCare:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare is a patient acquisition and operational efficiency platform that integrates all care services (virtual care, same day care, primary care, specialty care) making it simple for consumers to find and schedule appointments, and request on-demand video visits within a single application. The platform also has an Intelligent Optimization engine that can manage provider capacity across same-day modes of care to match consumer demand for services.  

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Ability to provide multilingual and omni-channel options. No app download required for patients but is offered. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided. Patients are able to Group visits. Patients are able

Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Integrated with Cyracom for on -demand interpreter services. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Ability to “step up” to in person care in your preferred provider network, if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter on behalf of customer. Coming soon: Asynchronous interview (including integrated symptom checking/virtual triage).

Ability to provide robust analytics such as: provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, referrals by specialty, pharmacy capture, and patient feedback / where patient would have gone.

Ability to support eligibility, prescription, lab, order, and referral integration with core, host systems. Ability to provide access to real-time benefits and eligibility, show pricing options based on RTE or self-pay, and apply discounts or differential pricing. Ability to generate claims and collect patient payment. Ability to offer automated follow up & referrals on treatment, adherence, or re-engagement. Care handoffs for consumers hitting escalation or exit points (i.e, direct scheduling)

Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.

Rapid loading, consumer-facing digital and mobile experiences, purpose-built to drive traffic and conversion for health system web sites. Next-generation search engine for health system digital front doors, apps, and other websites that empowers users to find care quickly and effectively via modern search capabilities and a frictionless consumer experience. Intelligently matches care options to consumers by balancing the goals of patients, clinicians, and health systems, and then features the best fit recommendations. The platform also provides multilingual and omni channel options, no app download or authentication is required, is integrated with the EHR, provides available scheduling options including virtual and other provider alternatives if preferred options is unavailable.

Whether by phone or video, you can provide on-demand virtual care that patients love with our white-labeled, turnkey virtual capability. Our intuitive, end-to-end virtual platform offers scalable care for patients while optimizing capacity across your clinician pool. Patients are routed based on your specific business guidelines with our proprietary intelligent matching models. Included is patient intake, waiting room, queueing, testing tech visibility, etc.

Can use DexCare's white label virtual capability or connect with your existing virtual platform to serve up slots to patients and help them book appointments.

Intelligent navigation guides patients to providers based on patient preferences, location, condition, provider availability, health system capacity, preferred modality, etc..

Analytics experts work with your team to develop insightful dashboards with rich, informative analytics such as visit data, clickstream analytics, clinician performance metrics, and patient experience ratings. Your team has a command center at their fingertips to gauge performance and help your organization improve patient acquisition and align system capacity with patient demand.

Use Cases

Description:

We believe virtual-first care is the great equalizer. Everyone should be in charge of when and where they get care—and how they pay for it, including using their existing health coverage or paying an affordable and convenient fee. It’s something we all want. But for small to mid-size health systems, employers, and health plans, offering that kind of care hasn’t always been feasible.

Until now, with Ovatient and our Epic-integrated, multi-disciplinary virtual care model that includes virtual primary care, behavioral health and urgent care. 

Tailored Solution, Smart Investment

As a turnkey connected care solution—designed by health systems for health systems—Ovatient can serve as an extension of your team. 

  • Sharing is caring: Ovatient keeps patients connected to trusted health systems and providers, ensuring a seamless healthcare journey.
  • Our team, your system: You can add our virtual care to your service offerings—in a matter of months—without asking your providers to do more. We bring the team and the technology, including virtual providers who are licensed in your state.
  • Breaking down barriers: Ovatient reduces access barriers and reaches those who may not pursue traditional healthcare channels. 
  • The right fit: Because Ovatient leverages Epic and MyChart, you don’t have to make another costly investment in infrastructure—we’re utilizing what we know already works for you.

Pediatric use cases:

None provided

Users:
  • Health systems
  • Health plans
Description:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors)

Pediatric use cases:

Routes to available pediatrics appointments, enables an individual to schedule for their child and enables virtual pediatrics visit.

Users:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors), scheduling administrators, and digital marketing and patient experience teams.

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Traditionally, telehealth is centered around a point in time and a specific virtual visit. Ovatient is different.  

  • We are built on Epic and MyChart, two trusted solutions for providers and patients. We are deeply integrated with trusted local health systems, from shared medical records to patient billing. Our care is covered by any health plan accepted by our health system customers, including Medicare and Medicaid 
  • Our care model is virtual-first where patients access care consistently and primarily through digital interactions, guided by a clinician, and integrated into their everyday life. This model puts patients in charge of how and when they get care and allows them to build long-lasting relationships with their care team. 
  • We provide primary care, urgent care and soon mental health. When patients need to be seen in person for more complex care or receive labs and imaging, an Ovatient virtual provider will smoothly connect them to a trusted local provider. 
Differentiators vs EHR Functionality:

End-to-end online/mobile booking, virutal care and at-home transactional platform that supports an access & convenience business model. The platform is built as a consumer-facing technology that is built on modern technology and designed for a 10x better consumer experience. Because it sits above the EMR application, the platform has an integration & service layer which connects the transactional components of the same-day platform with the EMR providing continuity of care.

Differentiators vs Competitors:

DexCare makes care options much more discoverable to consumers anywhere they are online. The platform intelligently guides consumers to the safest and best care options, and then connects the resources, people, and facilities, offered by the health system to patients in a way that automatically allocates those resources when and where they’re most productive. 

It guides patients to care options meeting their criteria and books their in-person or virtual appointments in real time. The capacity optimization also generates significant growth and efficiencies for health systems with results such as: a 40% increase in physician capacity through smarter appointment scheduling; a net 30% increase in new patients, the majority of whom are commercially insured; and a resulting eightfold increase in downstream revenue.

Keywords

Images

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Videos

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Get to Know Ovatient

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Downloads

No content provided

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Company Details

Founded in 2019

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